#TMCXTransformation | In a virtual presentation delivered by Brad Cleveland, the author of "Leading the Customer Experience”, the spotlight was on The CX Imperative: Why it's Crucial for C-suite to Make Customer Experience (CX) a Top Priority for Sustained Business Growth. During this session, he delved into the vital role of customer experience (CX) when examined from the perspective of top-level executives and examined how it has evolved into an indispensable mechanism for shaping business results. NICE | Avaya | Jabra | Germin8 | Nuacem AI | Deloitte #customerexperience #customerexperiencemanagement #customerservice #customerservicetraining #conclave #customerappreciation #consumerbehaviour #technology #userexperience #cx #cxtransformation
