Team Velocity’s Post

Impact of 5 star customer reviews on servicerate.com Positive feedback has long been recognized as a powerful tool in shaping customer experiences and perceptions. https://lnkd.in/gpAt2vzm #CustomerReviews #KISSPRNewswire #KISSPRBrandStory #KISSPRPressRelease

Impact of 5 star customer reviews on servicerate.com Positive feedback has long been recognized as a powerful tool in shaping customer experiences and perceptions. https://lnkd.in/gpAt2vzm #CustomerServiceReviews #KISSPRNewswire #KISSPRBrandStory #KISSPRPressRelease

A product vision needs to be grounded in the customer experience. How does your customer get a better experience by using your product? Hear more from Ben Foster in episode 155. https://lnkd.in/d-CzQ5_4

Go and see… When discussing problems, defects, or failures, the first principle to be applied is “go and see”. By doing so, we not only focus on the problem as a whole but also gain insight into the Fault Tree. This approach enables us to actively participate in problem-solving and prevent similar defects in the future. Go and See also helps us to reimagine the customer experience.

So many great stories around customer journey mapping. This latest one with Swift using Quadient Inspire Journey is another nudge that it is time to do the same if you're not already mapping, orchestrating, and analyzing your customer journeys.

Only video to watch if you really want $ millions of ROI with a payback in 6 months.

When it comes to customer experience, it pays to start at the end of the customer journey. This may sound counter-intuitive, but look at it as reverse engineering. Using this strategy, you imagine what the perfect customer journey would look like for your product or service, then reverse-engineer every process in your business to align with this vision. It requires a deep understanding of customer needs and desires so that you can give them what they want before they realize they want it. #CustomerExperience #CustomerJourney #UserExperience https://lnkd.in/eWuz3Mxj

Achieving ROI continues to be a driving factor in proper utilization of tools you may already have deployed. Mayday Communications Inc recommends this important webinar from our partner Verint so help you understand what goals to hit and how to provide a superior ROI while getting the top customer and agent experience.

Start each customer experience meeting with a review of what actions have been completed since the last meeting. Make people accountable for change and let them see inaction is not an option. #lunchtimelessons

Revolutionize Your Customer Experience with DSDM 🚀 In today's hyper-competitive business landscape, standing out requires more than just offering great products or services; it's about delivering exceptional customer experiences. Enter DSDM