TechTalk Summits’ Post

Psst… is your customer service tool slowing you down? Well, here’s the good news. There’s a seamless, AI-powered customer service alternative. Check out Freshworks upcoming webinar on July 17 to learn more about our: Easy-to-use interface Conversational support across channels Built-in AI-powered bots Register here:  https://lnkd.in/gdvgk-NG #customerservice #customersupport

Psst… is your customer service tool slowing you down? Well, here’s the good news. There’s a seamless, AI-powered customer service alternative. Check out Freshworks upcoming webinar on July 17 to learn more about our: 1) Easy-to-use interface 2) Conversational support across channels 3) Built-in AI-powered bots Register here:  https://lnkd.in/g8SSnQVs Stephen Livingston & Zohria N. #customerservice or #customersupport

Catch my interview with Simon Shanks on all things #SaaS partnerships and tips & tricks to navigate yourself across the B2B world in ANZ!

🚀 Ready to boost efficiency and collaboration? Catch Oliver Keegan and Dennis Wahome from Freshworks at 11:05 AM on June 5th! 🌟 They'll showcase how ServiceOps redefines business success by enhancing synergy between IT and operations. Learn how to: 🔹 Implement state-of-the-art automation and AI/ML analytics 🔹 Optimise workflows and increase productivity 🔹 Break down silos with Freshservice ServiceOps 🔹 Drive operational excellence with real-world success stories Don't miss this chance to transform your operations! 🛠️ #ITSM #ServiceOps #Efficiency #Collaboration #SDIEvents #Freshworks

Achieving more with less? That’s easier said than done. Learn how leveraging #ITAssetManagement fast-tracks your digital transformation and Service Ops. 👉 Register Now (https://okt.to/zjxfDH) Device42, A Freshworks Company Freshworks #ITTransformation #visibility

This 2024 kick-off has left me speechless, humbled, and beyond excited for what’s next in my work with GPTs for sales 🤯🤯🤯 Day 1 featured an amazing and dynamic kick-off from John Barrows and I was honored by multiple shoutouts in his keynote for the specific work I’ve put forward as valuable, issuing a call to action for ALL sellers in #2024trends to embrace AI as a partner or risk getting left behind. Receiving such validation from a trusted name in sales like John has been incredible. Thank you – let’s keep it cooking! 🧑🍳🤖 On Day 2, I delivered a workshop for Sales Bot (my most advanced GPT for Sellers at Freshworks), showcasing the successes and filed wins with it in and what to expect in 2024. I was ready to make a surprise announcement about our investments to advance it further, but the bigger suprise was our founder and CEO of Freshworks Girish Mathrubootham surprising me on stage with some BIG news about how he sees taking Sales Bot even further 👀🤯 I can’t even begin to express my appreciation and the trust shown by this. Thank you, G, Freshworks is going to disrupt the entire world with this on the way past $1B 📈 🤝 By the end, even Day 3 blew me away again with recognition on the main stage from our SVP of strategy, Shafiq Amarsi highlighting the Sales Bot's accomplishments and sharing his vision for what's possible in 2024 with AI tools and enablement. It’s going to be huge. 🧠 🙌 Thanks to SO MANY for the support, kind words, positive feedback, and enthusiasm in the crowd, hallways, as well as the level of engagement from global field leaders eager to learn more and benefit from my once novel idea. It was amazing. 🙏 While it feels great to take these steps forward, I can't express enough gratitude to many early users bc I owe it to many for believing early, adopting, piloting, and envisioning the future with me. They know this, but 2024 is going to be the BIGGEST breakout year not only for #freshworks but for every seller who joins the new age of sales, AI and #gpt 🚀 To end on part of the theme for the week. Growth Mindset of 2024: Our field sales team WILL be the most competitive, differentiated, and disruptive team in the industry. 🤘Let’s go. #AIinSales #salesinnovation #chatgpt #salesenablement #sucess #saleskickoff

Make your employees, agents, and decision-makers’ lives easier The future of service management is GenAI. Here are three Freshservice Freddy AI (now augmented with GenAI) capabilities that will help you build an organization of engaged employees, productive agents and informed decision-makers: * Freddy Self-Service Provide conversational support to your employees in the channels they already live in (like Slack or Microsoft Teams). With actionable response summaries (sourced and snipped answers from your Knowledge Base), multi-turn conversations, and a formless conversational experience, our intelligent virtual agents are ready to deploy day one. * Freddy Copilot Drive consistency of services among your agents and free up time for them to focus on work that really matters. Freddy Copilot leverages GenAI to draft ticket responses, ticket summaries, solution articles and more. * Freddy Insights (Coming Soon!) Empower your leaders to make meaningful, timely, decisions with Freddy Insights. This feature allows you to identify high-priority anomalies, patterns, and trends to make proactive decisions faster. Ask Deviniti team for a free demo and evaluation account: https://lnkd.in/db_dFGQm #Freshservice #FreddyAI #GenAI #servicemanagement #ESM #ITSM

Today, Our CEO, Manish, had an inspiring meeting with the tech maestro himself, Mr. Kiran Darisi. This marks a significant step in exploring potential collaborations for our next business venture. Kiran Darisi, a founding member and the technical backbone of the globally acclaimed software company Freshworks, has been instrumental in scaling it from the ground up to a staggering 800M users. His expertise in system design and tech advisory is unparalleled. The focus of our discussion? Building the right system design for our upcoming Next-Gen MES Platform. We're talking about a platform that's not just an upgrade but a revolution in manufacturing execution systems. Kiran's current project is equally groundbreaking. He's developing an ITSM Solution along with Vijay, an innovative blend of an AI assistant, IT service desk, and workflow automation. The goal? To drastically reduce costs, skyrocket satisfaction, and maximize productivity. Atomicwork We're thrilled about the possibilities this meeting opens up for us. Stay tuned as we embark on this exciting journey, propelled by tech innovation and collaborative genius! #BusinessCollaboration #TechInnovation #MESPlatform #Leadership #Freshworks #ITSM #AI #SystemDesign #Productivity

#SaaSeries2: Freshworks Q2 FY24 Results. Here are the key highlights: - Total customers in Q2 FY24 grew by 4% to 68.8K YOY. - Customers with ARR >USD 5K grew by 14% YOY, accounting for 90% of the ARR. - Customers with ARR > USD 50K grew by 30% YOY, making up 50% of the ARR. In terms of key metrics: - Revenue saw a 20% growth to 174 Mn in Q2 FY24, with the US market contributing 45%. The growth was also driven by acquisition of Device42 signaling the saturation in US market for key offerings. - Net Dollar Retention stands at 106%. - #ACV is at #USD10K, while the gross margin remains high at 85%. - #FCF USD 32.8 Mn in Q2 FY 24 Few observations: 1) The #Enterprise segment is the fastest-growing, maintaining its trend QoQ. 2) The #SMB segment, constituting ~10%, is critical for expansion despite being the least growing segment. Special focus areas include #GenAI solutions like #Freddycopilot and #Freshchat, with a 40% attachment rate, aimed at enhancing #agentproductivity. #SaaS #GenAI #Freshworks #SaaSUnicorn #AIagents #AIAssistants #conversationintelligence #venturecapital #privateequity #investments

What is it that makes a great CX leader? That is exactly the question that Freshworks asked Forrester to investigate, and the first results are truly insightful. Our latest blog post reveals the traits and tools that set CX pioneers apart from the crowd. From AI-predicted customer journeus to the magic of chatbots, discover what the new cornerstones of digital CX can do for your company. Click the link below to delve deeper into the findings! 👀  #Freshworks #CXLeadership #Innovation #CustomerExperience