TechTalk Summits’ Post

Psst… is your customer service tool slowing you down? Well, here’s the good news. There’s a seamless, AI-powered customer service alternative. Check out Freshworks upcoming webinar on July 17 to learn more about our: Easy-to-use interface Conversational support across channels Built-in AI-powered bots Register here:  https://lnkd.in/gdvgk-NG #customerservice #customersupport

Great News: Freshworks and Easexpense are collaborating! Hello to all of you. We're happy to announce that Freshworks and Easexpense will be collaborating! - Increased Efficiency: Freshworks' fantastic customer engagement solutions are now linked with Easexpense's excellent cost management features. This implies that budgeting has never been simpler or more intelligent. - Save Time, Work Smarter: Automate the tracking of your expenses and concentrate on cultivating excellent client interactions. Increased productivity with less bother! - Better Insights: Use sophisticated analytics to delve deeply into your spending and customer interactions. With all the necessary information at your fingertips, make wiser decisions. We are thrilled about this collaboration and are eager for you to reap the rewards. As we release new features and enhancements, be sure to check back for more updates! Please help us announce this revolutionary cooperation! https://lnkd.in/drs5A949 #Easexpense #Freshworks #NewPartnership #EfficiencyBoost #ExpenseManagement #CustomerEngagement

In this insightful discussion, Jessica Jeyakumar, a Solution Engineer at Freshworks, shares her expertise on how #businesses can leverage AI-powered #solutions to unify and enhance both customer and employee #experiences. Jessica delves into the growing importance of delivering seamless and personalized experiences across all touchpoints, from #customerservice to internal #workflows. View the full Video: https://lnkd.in/gpucJKrz

We’ve all heard the saying ‘There are two sides to the story’. 💡 However, I believe there are three sides to every story. There’s our version, their version and then there's the TRUTH. As much I hate to admit this, this is also true when it comes to arguments between my partner & I. 😀 🤣   But hold up! When it comes to Customer Support, there should only be one story, right? None of this he-said-she-said nonsense! Unfortunately, too many companies are stuck in the Dark Ages of siloed systems, where information goes missing faster than socks in a dryer. 🧦   Freshworks let’s you Empower your team with an AI-driven solution that brings chatbots, conversations, and ticketing together. This streamlines query resolution, enables personalised support at scale, enhances productivity, and facilitates seamless collaboration. The result? A direct enhancement of the Customer Experience and a bolstering of loyalty—a narrative we can all get behind. 👩🏽💻 ❤️ #customersupport #customerexperience #truth #lifeatfreshworks

Freshworks appoints Srinivasan Raghavan as CPO to lead AI-driven CX and EX innovations. Srini brings 20+ years of enterprise SaaS expertise to drive growth. Read the Latest full News - https://lnkd.in/d46CBX5N #Freshworks #SaaS #Leadership #AIInnovation #CX #EX #DigitalTransformation #WorkflowAutomation #SrinivasanRaghavan #BusinessGrowth #CustomerExperience

💼 I had the opportunity to share my perspective on the recent workforce realignment at Freshworks in an article by CIO Online. As advancements in AI continue to shape our industry, many companies are streamlining roles that automated systems can efficiently manage. I discussed how Freshworks' strategic move reflects a shift toward prioritizing roles that directly enhance customer experience and align with core business objectives. This approach positions the company for sustainable growth and efficiency, even amid strong financial performance. You can read the full article here, where I outline how AI and operational efficiency intersect with workforce strategy. #AI #Automation #WorkforceManagement #CRM #CustomerExperience #Freshworks #BusinessStrategy

🚀 Ready to boost efficiency and collaboration? Catch Oliver Keegan and Dennis Wahome from Freshworks at 11:05 AM on June 5th! 🌟 They'll showcase how ServiceOps redefines business success by enhancing synergy between IT and operations. Learn how to: 🔹 Implement state-of-the-art automation and AI/ML analytics 🔹 Optimise workflows and increase productivity 🔹 Break down silos with Freshservice ServiceOps 🔹 Drive operational excellence with real-world success stories Don't miss this chance to transform your operations! 🛠️ #ITSM #ServiceOps #Efficiency #Collaboration #SDIEvents #Freshworks

🎃 October: A Month of Transformation and Treats! 🎃 As we embrace October, it’s a perfect time for organizations to shed old habits and gear up for the year ahead! 🌟 With Halloween around the corner, let’s focus on transformative strategies that drive efficiency and innovation. At Freshworks, we believe that change fosters growth and enhances customer experiences. Here are three spooky-smart🕷️areas to focus on this month: 1. Investing in IT Service Management (ITSM): Modernize operations to eliminate haunting downtime! 2. Leveraging AI: Turn frights into delights with improved response times and customer satisfaction. 3. Prioritizing Employee Well-Being: Happy employees lead to satisfied customers—let's support our teams! What transformations are you planning this October? Share below! 👻 #Transformation #Innovation #Freshworks #Halloween #CustomerExperience #OctoberGoals

#Update Freshworks appoints Srinivasan Raghavan as its new Chief Product Officer. Raghavan, with a strong background in enterprise SaaS and AI, will lead product strategy, focusing on AI-driven solutions for customer and employee experiences. He will report directly to the CEO and President, Dennis Woodside. Raghavan's past roles at RingCentral, Five9, and Cisco involved expanding cloud-based offerings, overseeing AI-powered innovations, and leading strategic initiatives in application software and collaboration. With his global experience and expertise, Raghavan aims to integrate AI and workflow automation across Freshworks' platforms to drive growth and operational efficiency for businesses worldwide. Read the story: https://ow.ly/J1lN50UjEYE #Freshworks #SaaS #AI #ProductManagement #TechLeadership #EnterpriseSoftware #Innovation #CustomerExperience #EmployeeExperience #TechNews

🔥 Freshworks Suite: Driving Innovation with Unified Experiences Freshworks has introduced a unified experience across its suite, centralizing settings and enhancing admin management. This innovation allows businesses to manage customer interactions seamlessly across all channels. Explore how Xayah Consultancy can help your business innovate with Freshworks. #UnifiedExperience #CustomerService #Innovation #xayahconsultancy #freshworks #partner #caribbean