🌟 Discover the future of service management! 🌟 TSIA's latest framework will explore the dynamic relationship between Customer Success Management (CSM) and Service Delivery Management (SDM) in technology service management. Learn how CSM focuses on strategic customer outcomes, while SDM ensures technical excellence and reliability. Uncover the inner workings of their symbiotic relationship, and how they work together to enhance customer satisfaction and achieve business goals. 🔗 Stay tuned for the full research release! https://lnkd.in/gz4QNiry 👉 Want to stay ahead in the tech service landscape? Follow us for more insights and updates! #ServiceManagement #CustomerSuccess #ServiceDelivery #TechServices #ITIL #BusinessGrowth #CustomerExperience #ITServiceManagement #TechInsights #BusinessOutcomes
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