This week, Omer Minkara, Vice President and Principal Analyst of Aberdeen Strategy & Research, joins the #CXPulse podcast to discuss how generative AI is empowering employees and managers to be more engaged. Get the full episode here >> https://okt.to/jgGavp #CustomerExperience #ArtificialIntelligence #ContactCenter
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Strategic use of AI is has a big impact on business metrics—for those who know the keys to success. Join our NICE Talk on October 31 at 1pm EDT to hear discussions on hot topics in AI for CX. We'll cover the 7 Key AI Practices for Successful CX Brands with Robin Gareiss, CEO and Principal Analyst at Metrigy, and Jennifer Wilson, Director, Product Marketing—AI & Platform at NICE . Register now: https://bit.ly/4dLv13L #CustomerExperience #ArtificialIntelligence
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Contact center and back-office environments face an ongoing battle to boost agent satisfaction and retention. Recent surveys reveal alarming attrition rates, with average turnover hovering around 49% for contact center agents and 47% for back-office employees. The latest salvo in this battle to improve agent satisfaction and reduce turnover is CXone Workforce Management (WFM). Learn more on our blog: https://lnkd.in/g4ApFqZd #CustomerExperience #WFM #WorkforceManagement
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NICE has just released a new eBook exploring the top 10 CX and AI trends for 2025. It covers key insights like: ✅ The impact of CX and AI on business success ✅ How predictive analytics speed up issue resolution ✅ Technologies for better content governance ✅ Balancing a digital-first approach with the human touch Stay ahead in the evolving CX landscape. Check out the eBook: https://bit.ly/3ZNDDU2 #CustomerExperience #AI #DigitalTransformation
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Next week is #CustomerContactWeek in Nashville! 🎉 If you’re attending from October 23-25, don’t miss the opportunity to connect with industry leaders and dive into all things #CX. Let’s make the most of it! #CCWNashville
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At NICE, we're passionate about delivering exceptional customer experiences, and that starts with our amazing team 🙌 We showed our appreciation with a fun-filled global Customer Service Appreciation Week. Ready to make an impact? We're hiring! https://bit.ly/406zk6l #CustomerExperience #AboveAndBeyond #NICEcareers
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📢 Rejoignez plus de 200 leaders de l'Expérience Client au NICE Interactions CX World Tour Paris 2024! Le 5 novembre, ne manquez pas cette journée dédiée à l'innovation dans le domaine du CX et découvrez les meilleures pratiques pour exceller dans l’expérience client à l’ère de l'IA. ✨ Ce qui vous attend: • La vision de NICE sur l'avenir de l'IA pour le CX • Les nouveaux défis de la relation client par PwC • Une conférence inspirante de Laurence Devillers sur les enjeux éthiques de l'IA • Les témoignages de BOBST, Columbia, Orange, Sopra Steria, et bien d'autres • Les dernières innovations en CX : digital, self-service, orchestration, WEM, cloud, et plus encore 🎯 Réservez votre place dès maintenant et préparez-vous à plonger dans l'avenir de l'expérience client ! https://bit.ly/4d2NJEp #NICEiParis24 #CX #IA #Innovation #NICEInteractions2024 #ExpérienceClient
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Struggling with customer service? AI could be the game-changer you’ve been looking for! 🚀 Check out this on-demand webinar from Harvard Business Review Analytic Services and NICE to explore how AI is transforming customer service and breaking down common barriers to adoption. Watch here: https://bit.ly/4eCENWt #CustomerExperience #AI
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Top global brands choose NICE for a reason: we’re at the forefront of CX innovation and excellence. Hyundai Capital America improved their CX with NICE’s cutting-edge solutions—learn what we can do for your business! https://bit.ly/3U8jlkq #CustomerExperience #ArtificialIntelligence
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HLTH Inc. Event is from October 20-23! If you’re attending #HLTHUSA, stop by booth #3025 to connect with the NICE team. They’ll be discussing innovative CX strategies for the healthcare industry. #HealthcareCX #Innovation
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