Tekmetric’s Post

Customers have more choices than ever when it comes to auto repair shops. So, how can your shop stand out? At Tekmetric, we see four pillars as essential for delivering a memorable customer experience: ⚙️ Convenience – Seamless processes that save time. ⭐ Comfort – Creating a welcoming and stress-free environment. 🧡 Loyalty – Building relationships that go beyond transactions. 🤝 Trust – Providing transparency and reliability every step of the way. Explore how aligning your shop’s operations with these values can lead to lasting customer relationships and repeat business.

Decreasing trust in dealerships points to a sizable shift in customer loyalty and satisfaction factors. So how can you improve trust and keep customers coming back? Dealerships need to get everyone aligned - here's how ⬇️ https://hubs.li/Q02NR1nG0

Dealerships need to take greater measures to build trust and enhance customer satisfaction. By facilitating better communication and teamwork across departments, dealerships can improve customer experience at each step and avoid mistakes that are commonly overlooked. Here are effective tactics you can implement today ⬇️ https://hubs.li/Q02y-HFl0

When we talk about customer service, we often think about everyday interactions between businesses and clients. But in reality, small moments add up, and how customers feel about their experience can strengthen or weaken their loyalty. One critical area where this plays out is in a car dealership’s service department. Imagine a customer brings their car in for a $5,000 repair. It’s not under warranty, so they’re paying the full cost. The dealership offers a loaner car during the week-long repair, but charges $35 per day. While $35 a day might not seem like much, from the customer's perspective, after already spending thousands, it feels like nickel-and-diming. Is the fee worth it when compared to the lifetime value (LTV) of that customer? Let’s break it down: When a customer chooses a dealership for service, they’re considering long-term trust, not just today’s repair. Charging $35 for a loaner might cover costs, but it risks leaving the customer feeling taken advantage of — right after spending thousands. The short-term gain pales in comparison to the lifetime value of a satisfied customer who will spend more on future services and may even buy their next car from the dealership. The lifetime value of a customer is about more than one transaction. It’s about regular servicing, parts, repairs, and future purchases. A customer who feels valued is more likely to return, recommend the dealership, and buy again. While charging for a loaner might seem reasonable, looking at the bigger picture shows that investing in goodwill yields far greater returns. Imagine offering that loaner for free after a $5,000 repair — the positive impression could make that customer loyal for life. Ultimately, great customer service means thinking beyond immediate sales. The long-term impact of creating positive experiences, especially during stressful times, far outweighs the small gains from fees. Loyal customers return, advocate for your business, and bring in more revenue — which is worth far more than a $35-per-day charge. Not naming dealerships but this is a true story and guess who will not be returning for her service needs in the future. #customerservice #hottake #lifetimevalue

Customers are growing increasingly frustrated with the car buying process. They demand a simple, swift, and transparent experience. So what can you do to improve the buying process and increase customer loyalty at your dealership? https://hubs.ly/Q02hKm890

How customer care is delivered is evolving but ensuring quality service is delivered well has never been more important. Why? Seven in 10 (68%) of our motorists said they would rather spend more on a car as long as it came with excellent customer service, as opposed to getting a great deal on a vehicle that was accompanied by a poor customer experience. Read more from Chris Ashton-Green and Philip Nothard in Car Dealer Magazine here https://lnkd.in/g27i7a5X

Choosing the right moving company… key to a stress-free move. While there are numerous moving companies out there, their level of expertise, service offerings, and commitment to customer satisfaction can vary significantly. Before you decide, asking key questions will give you crucial information to make the best decision for your move. 9 Questions and More Here: https://bit.ly/3WjU0pA #HomeOwners #Realtors #NewHome #MovingDay #MoveSmart

In the fiercely competitive auto industry, standing out isn't just about the cars you sell; it's about the experiences you create. A recent article I came across delves into the art of enhancing customer satisfaction, offering seven strategic gems that can transform the way dealerships operate. One standout strategy is fostering a transparent buying process. Transparency isn't just a buzzword; it's a cornerstone of trust and customer loyalty. By demystifying pricing, fees, and financing options, dealerships can significantly elevate the customer experience, leading to higher retention rates and, ultimately, a thriving business. But transparency is just the tip of the iceberg. Each of the seven strategies provides a roadmap to not just meet but exceed customer expectations, driving growth and profitability in ways you might not have imagined. Dive into the full article to uncover all seven strategies and see how they can revolutionize your dealership's approach to customer satisfaction.  👉 https://lnkd.in/e3xdV7WR  #customersatisfaction #autoindustry #dealershipgrowth #innovation #automotiveinsights #autosales

Why I'm Not a Fan of Home Warranties In this video, I explain why I have reservations about home warranties and share my belief in prioritizing customer satisfaction and delivering what they truly desire. Watch to learn more about my perspective. #HomeWarrantyIssues #CustomerSatisfaction #BuyerBeware #ConsumerRights #TransparencyMatters #HomeRepairs #WarrantyCoverage #RealEstateTips #HomeownershipJourney #CustomerExperience

Profitability in the service department is crucial for dealership success. To thrive in this environment, dealerships need to implement effective strategies to optimize operations, increase revenue, and enhance customer satisfaction. In this blog post, we’ll explore the top 10 strategies to boost service department profitability, providing actionable insights and best practices to help dealerships achieve their financial goals. https://bit.ly/44p9Ilc