Teldrick Morgan’s Post

Why Are Experience Requirements in IT So Ridiculous? ExperienceRequirements #ITCareer #TechJourney #LearnOnTheJob The Reality of IT Experience Requirements You've just transitioned from a help desk role to a more advanced desktop support position. Congratulations! 🌟 However, you've had a revelation that many in the tech world can relate to: experience requirements can seem unnecessary and even frustrating. This article will delve into why these requirements exist and provide insights into the journey of getting past them... Read more: https://lnkd.in/dbMRse4U

🌟 Moving from 2nd Line to 3rd Line Support 🌟 If you're a 2nd line support engineer aiming to step up to a 3rd line role, there are key skills to focus on. Let's dive into what can make this transition smoother and more effective. Firstly, deepen your technical knowledge. Familiarise yourself with advanced troubleshooting techniques and complex system configurations. This includes understanding network protocols, server management, and virtualisation technologies. Hands-on experience with these will set you apart. Secondly, enhance your problem-solving skills. 3rd line roles often involve tackling the most challenging issues. Develop a methodical approach to diagnosing problems and think critically about solutions. This will not only improve your efficiency but also your confidence in handling high-pressure situations. Lastly, communication is crucial. As you progress, you'll need to liaise with various teams and possibly mentor junior staff. Clear, concise communication ensures that everyone is on the same page and that solutions are implemented effectively. What other skills do you think are essential for this transition? Share your thoughts! 💬 #CareerProgression #ITSupport #TechSkills

🌟 Moving from 2nd Line to 3rd Line Support 🌟 If you're a 2nd line support engineer aiming to step up to a 3rd line role, there are key skills to focus on. Let's dive into what can make this transition smoother and more effective. Firstly, deepen your technical knowledge. Familiarise yourself with advanced troubleshooting techniques and complex system configurations. This includes understanding network protocols, server management, and virtualisation technologies. Hands-on experience with these will set you apart. Secondly, enhance your problem-solving skills. 3rd line roles often involve tackling the most challenging issues. Develop a methodical approach to diagnosing problems and think critically about solutions. This will not only improve your efficiency but also your confidence in handling high-pressure situations. Lastly, communication is crucial. As you progress, you'll need to liaise with various teams and possibly mentor junior staff. Clear, concise communication ensures that everyone is on the same page and that solutions are implemented effectively. What other skills do you think are essential for this transition? Share your thoughts! 💬 #CareerProgression #ITSupport #TechSkills

I’ll prolly never shut my mouth about the help desk .. it made me !!! Me personally I decided to go the basic route 2years ago and it was the best decision I ever made . My mentor told me who works in network security for the federal government said get on the help desk: 1) To see if I even like Information Technology . 2) To explore the different things you can do in information technology . 3) To learn how to problem solve because that too is a skill . 4) most importantly understand buisness needs ! * important to note that you don’t have to do it this way , you can skip it and get a job specialized in a specific skill and yes it can take longer but it’s far from impossible * Ultimately I think it boils down to , the kind of job within IT you are seeking and how much knowledge you have . lol I was a newbie I didn’t even know the difference between a cpu and a monitor I thought the monitor was the cpu hahahahaha !! #technicalsuppport #happywednesday #informationtechnology #helpdesk #wordfromthewise #ccna #jobs #desktopsupport

Should companies hire only individuals who have the qualifications of the position they are hiring for? In my honest opinion, the answer is no. This even applies to the entry level positions. What are the requirements? 2 to 4 years of experience! For entry level? I myself went from my first Tech jobs as a tier 3 helpdesk technician to a senior windows server admin in under 6 years with much less experience in all areas. I have gone into every job I have ever had completely blind of what to do. To top that off, how many interviews did I have to go through? I only interviewed for 2 jobs that I have ever had and that was my 1st and 3rd IT Job. What happens when you take a chance on someone and hire them? They learn the job and gain the experience. We do not always need to be trained. Sometimes, people learn differently. In my own case, I learn the job and what to do by doing the job daily. These hiring practices of denying people just because they do not have what you want needs to end. Give us all a chance and you will see that you did not make a mistake!

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Testing RAM often means cleaning it and restarting the PC several times to check if the dump errors persist. A crucial step for any dedicated Desktop Support Engineer! #TechTips #DesktopSupport #RAMTesting

Tech support is hard 🥲

Can IT Support Techs Transition to Sysadmin Roles Successfully? Answers: https://lnkd.in/gc8CXJyK #CareerTransition #SysadminPath #ITSupport Hey everyone! 😊 So, I’ve got a question for you all. I’m currently working as an IT support technician with a focus on installing and maintaining printers. The job description mentions that I need to have a solid work ethic, good people skills, and a strong understanding of printer hardware and network connectivity. Now, here’s the thing: I’m considering whether this role can be a stepping stone to becoming a Sysadmin later on. Traditionally, the path seems to go through service desk roles before moving into sysadmin and security positions. But, since this job involves dealing with networks, working with customer tickets, and setting up equipment, I’m wondering if it could still lead me in that direction. 📌 Here’s what I'm pondering: Skill Development: Will working with networks and troubleshooting issues give me the foundational skills I need for a Sysadmin role? Certifications: I’m already working on my Google IT certification and plan to tackle the COMPTIA A+. How important are these for making that transition? L...

Can IT Support Techs Transition to Sysadmin Roles Successfully? Answers: https://lnkd.in/g3qGiUJZ #CareerTransition #SysadminPath #ITSupport Hey everyone! 😊 So, I’ve got a question for you all. I’m currently working as an IT support technician with a focus on installing and maintaining printers. The job description mentions that I need to have a solid work ethic, good people skills, and a strong understanding of printer hardware and network connectivity. Now, here’s the thing: I’m considering whether this role can be a stepping stone to becoming a Sysadmin later on. Traditionally, the path seems to go through service desk roles before moving into sysadmin and security positions. But, since this job involves dealing with networks, working with customer tickets, and setting up equipment, I’m wondering if it could still lead me in that direction. 📌 Here’s what I'm pondering: Skill Development: Will working with networks and troubleshooting issues give me the foundational skills I need for a Sysadmin role? Certifications: I’m already working on my Google IT certification and plan to tackle the COMPTIA A+. How important are these for making that transition? L...