O2 (Telefónica UK)’s Post

02, I am in despair Formal Complaint: Unresolved Billing Issue and shocking service I am writing to formally complain about the appalling customer support and service disruptions I have experienced with O2. As a loyal customer for many years, I am utterly astounded by the handling of my recent issue. In short, you’ve charged me for a phone which I’ve since returned within 5 days and there is a debit on my account. I had no phone access for 48 hours. After 2 hours on hold using wifi calls and my mother in laws phone, I finally spoke with a manager, but the call was disconnected, and they did not call me back. This situation is absolutly unacceptable, particularly given the critical need for reliable phone service with an 14-week-old baby. I am in despair and urgently require resolution. I went into my local 02 store who were also appalled at the service but explained they were a separate entity to the 02 online phone service but put some notes on my account. I have now contacted offcom who have contacted you. I require a deadlock letter from you for the ombudsman. If you ignore this complaint, I will inform the ombudsman that you have failed to provide the letter. Utterly appalled and disgusted at your support

Response on here is about as good as on the phone the network is a joke and I am going to take legal advice against you as over 14 weeks and no one has done anything over 60 calls escalated 4 times 20 advisers have told me it is a problem with your system 12 attempts to do a switch up signal and internet shocking discounts not applied the list still goes on I can name more but can not be bothered to waste my time with a company that can not do there job or look after there customers I have 11 lines with you and have been a customer for 15years and I get treated and spoken to like scum

Virgin media even worse review rating. https://uk.trustpilot.com/review/store.virginmedia.com

https://uk.trustpilot.com/review/www.o2.co.uk