O2 (Telefónica UK)’s Post

It's taken over a year to sort out my bill, it was not my bill as I can ancelled upon receiving the phone and sent it back, the communication is disgusting and caused stress and I'll health. Not good enough

Virgin Media O2 Business O2 (Telefónica UK) 9 WEEKS without my phone, since my o2 account being hacked . WORST CUSTOMER SERVICE EVER! Constantly being told that the fraud department will contact me and assured this is being escalated as high as possible because I've had to take to social media to complain and this will get resolved. 9 WEEKS AND STILL NOTHING has been done !! I'm receiving debt collecting letters for a phone contract I haven't been able to use for 9 weeks Worst customer services experience I've ever received. Ignored on every platform and avenue when I seek help.

I received a letter in the post for a final bill of £5.87. When the whole fault was O2s. 3 complaints email sent 6 weeks ago, no response at all from O2. Beyond disgusted to know a network provider as such exists. I will be informing many individuals to not be customers to O2 moving forward.

02, I am in despair Formal Complaint: Unresolved Billing Issue and shocking service I am writing to formally complain about the appalling customer support and service disruptions I have experienced with O2. As a loyal customer for many years, I am utterly astounded by the handling of my recent issue. In short, you’ve charged me for a phone which I’ve since returned within 5 days and there is a debit on my account. I had no phone access for 48 hours. After 2 hours on hold using wifi calls and my mother in laws phone, I finally spoke with a manager, but the call was disconnected, and they did not call me back. This situation is absolutly unacceptable, particularly given the critical need for reliable phone service with an 14-week-old baby. I am in despair and urgently require resolution. I went into my local 02 store who were also appalled at the service but explained they were a separate entity to the 02 online phone service but put some notes on my account. I have now contacted offcom who have contacted you. I require a deadlock letter from you for the ombudsman. If you ignore this complaint, I will inform the ombudsman that you have failed to provide the letter. Utterly appalled and disgusted at your support

02, I am in despair Formal Complaint: Unresolved Billing Issue and shocking service I am writing to formally complain about the appalling customer support and service disruptions I have experienced with O2. As a loyal customer for many years, I am utterly astounded by the handling of my recent issue. In short, you’ve charged me for a phone which I’ve since returned within 5 days and there is a debit on my account. I had no phone access for 48 hours. After 2 hours on hold using wifi calls and my mother in laws phone, I finally spoke with a manager, but the call was disconnected, and they did not call me back. This situation is absolutly unacceptable, particularly given the critical need for reliable phone service with an 14-week-old baby. I am in despair and urgently require resolution. I went into my local 02 store who were also appalled at the service but explained they were a separate entity to the 02 online phone service but put some notes on my account. I have now contacted offcom who have contacted you. I require a deadlock letter from you for the ombudsman. If you ignore this complaint, I will inform the ombudsman that you have failed to provide the letter. Utterly appalled and disgusted at your support

A Bank fraud scam appears to be a number which comes from a telephone number allocated by your company. Reported but little faith the Police unlikely to deal with it. Does your company do anything to track down these vile scum using your service as a means of committing their evil? Number in question 07809480767. Lets see whether you can do something publicly and hunt them down and publicly show you are not complicit by accepting money from fraudsters to enable their scam.

I am desperately in need of help with regards to a complaint that has been oustanding for 4 months. Please please please can someone from your leadership get in touch as the matter remains unresolved and the service has been absolutely appalling despite being given numerous opportunities to resolve, there has been no ownership from any manager that’s touched the case with false promises to resolve the issue and failing to follow up or communicate.

UNLOCK MY iPHONE!!!!!! I've been waiting 10 days, out of the network, Apple is not able to unlock it because you're holding my device hostage!!!! Useless and unhelpul Customer Service. 2,5 hrs on the chat, i have been advise to CALL Virgin Mobil, which I never dealt with. All contract were with o2, all bills were paid to o2, but my phone has be unlocked with Virgin mobile! And I have to call by the phone which i have no access because o2 decided to keep it locked for other networks. Can't you see how radicolou you sound? I NEED my phone, I have a new card, which i cannot use. Sort this out ASAP and dont push m to open legal path. You dare to talk about connectivity? I’m not able to run my small business because you don’t bother to help me. And all I need is a PAK code to be send to Apple (with me in copy) ASAP so they can make my device accessible for other networks. Not doable since 10 days for brilliant modern, friendly o2.

Don't buy anything from o2, they do not look after their customers. I've been waiting over a year to have a mistake then made rectified. My credit rating is shot because o2 made a mistake and dis not communicate between department. I sent my phone back the day I received it. Then charged had dept collection letters and a bad credit score ... all because they are not customer focused