O2 (Telefónica UK)’s Post

Response on here is about as good as on the phone the network is a joke and I am going to take legal advice against you as over 14 weeks and no one has done anything over 60 calls escalated 4 times 20 advisers have told me it is a problem with your system 12 attempts to do a switch up signal and internet shocking discounts not applied the list still goes on I can name more but can not be bothered to waste my time with a company that can not do there job or look after there customers I have 11 lines with you and have been a customer for 15years and I get treated and spoken to like scum

Your incompetent company is creating a nightmare for everybody.....And since you will not do anything about it, I will soon post a video exposing O2 for their incompetent, abusive and RACIST behaviour (your staff member, by the name of Harsh Joshi, made racial remarks to me over the phone).......You need to be sued.

No-one responds, no-one is accountable so they dont care! They say they will call back with a solution - they dont. I have been fobbed off for 3 months just trying to resolve one issue. Numerous calls, emails, DMs but no-one cares enough to help. Awful service, I have never known anything like it

https://uk.trustpilot.com/review/www.o2.co.uk