Teleperformance’s Post

Join us on September 19 to learn about the current European CXM market, including: ⚡The current state of the CXM outsourcing market in Europe in terms of size, growth rate, and regional variations ⚡The emerging trends and industry dynamics shaping the CXM outsourcing landscape in Europe ⚡The cultural nuances, language requirements, and regulatory considerations that organizations should be aware of when considering CXM outsourcing in Europe Link: https://okt.to/4WwBHI

CX is continuous care and innovation.

Join us on September 19 to learn about the current European CXM market, including: ⚡The current state of the CXM outsourcing market in Europe in terms of size, growth rate, and regional variations ⚡The emerging trends and industry dynamics shaping the CXM outsourcing landscape in Europe ⚡The cultural nuances, language requirements, and regulatory considerations that organizations should be aware of when considering CXM outsourcing in Europe Link: https://okt.to/UeqVyd

Join David Rickard, Aishwarya B., and me on September 19 to learn about the current European CXM market, where we'll discuss some of the topics below- ⚡The current state of the CXM (Customer Experience Management) outsourcing market in Europe in terms of size, growth rate, and regional variations ⚡The emerging trends and industry dynamics shaping the CXM outsourcing landscape in Europe ⚡The cultural nuances, language requirements, and regulatory considerations that organizations should be aware of when considering CXM outsourcing in Europe Find the link below to register:

CX Fix of the Week 💞 💞 💞 .. lets talk about CX Mistakes

Europe is emerging as one of the key players in the CX market! 🚀 Beyond its multilingual workforce, advanced technology, and robust infrastructure, countries such as Romania and Türkiye are increasingly becoming attractive CX outsourcing destinations because of their 💲 lower costs and 🔐 strong security measures. Our latest blog explores how partnering with European CX outsourcing companies can drive sustainable growth and provide a competitive edge globally. 🌐 Read the full article here: https://lnkd.in/gzmzZXdN #CX #CustomerService #Europe #Outsourcing

The writing is on the wall - customers overwhelmingly prefer messaging over traditional voice channels for service and support. Study after study confirms it. At Cirrus, we've been helping leading brands adapt to this shift in preferences. Our latest insights reveal that over 60% of customers now favour messaging compared to just 25% preferring voice calls. It's a seismic change happening in real-time. The key reasons? Messaging meets customers on THEIR terms - providing asynchronous, convenient, rapid-fire interactions that fit into their mobile lifestyles. No more holding for the next available agent! But conversational support requires a nuanced approach compared to traditional voice interactions. The organisations that successfully make this transition will be big winners. Those that ignore these preferences risk being left behind. Read the Cirrus Connects post and let me know what you think. https://lnkd.in/eECwXCwf .

Forbes gave Kore's research on CX/AX a big shout out in this article: https://lnkd.in/gzT8jCSp Check it out and ping me to continue the conversation!

[ONLINE EVENT] #CXTrends 2024 👉 February 20 Dive into the top ten customer experience trends of 2024, take away real strategies for your business, and get your questions answered live by industry and Zendesk experts.

Does being a CX leader sometimes feel like you need a magic elixir just to figure out whats even going on? Trust us, we get it. We've been there. But if we could give you our number one, most important piece of advice when breaking into the CX-sphere... is to do never do it alone. Read our new blog to find out why ➡️ https://lnkd.in/e-YKWsnF