TP’s Post

🚧 We found that compared with other industries, automotive offers a substandard customer experience (CX) – among 13 major consumer-facing industries, OEMs rank 9th and dealerships rank 11th. However, Mobility-as-a-Service (MaaS) ranks 4th, indicating greater satisfaction with the overall experience of using vehicles compared to owning them. So where's the disconnect? 🛣️ Our "Joining the race" report will be your guide for the road ahead. Grab your copy for insights into current consumer expectations and the strategies to help you match them 👉bit.ly/3Yeul0U #AutomotiveIndustry #CX

🚧 We found that compared with other industries, automotive offers a substandard customer experience (CX) – among 13 major consumer-facing industries, OEMs rank 9th and dealerships rank 11th. However, Mobility-as-a-Service (MaaS) ranks 4th, indicating greater satisfaction with the overall experience of using vehicles compared to owning them. So, where's the disconnect? 🛣️ Our "Joining the race" report will be your guide for the road ahead. Grab your copy for insights into current consumer expectations and the strategies to help you match them 👉 https://lnkd.in/gkgsYcV9 #AutomotiveIndustry #CX

Discover the future of car buying and ownership by checking out one of our latest blogs. Read the bonus chapter of our UK & I Whitepaper titled "The Next Generation of Automotive Customer Experience," authored by Graham Stokes. Find out how technology is transforming automotive retail, making customer journeys more personalised and engaging than ever before. We are redefining how you interact with your vehicle through innovative communication strategies and the integration of digital solutions. Read more and join the revolution in automotive customer experience: https://ow.ly/MZnU50SKIyu #Automotive #CustomerExperience #Innovation #TechInAutomotive #Keyloop

🚧 We found that compared with other industries, automotive offers a substandard customer experience (CX) – among 13 major consumer-facing industries, OEMs rank 9th and dealerships rank 11th.   However, Mobility-as-a-Service (MaaS) ranks 4th, indicating greater satisfaction with the overall experience of using vehicles compared to owning them. So, where's the disconnect?   🛣️ Our "Joining the race" report will be your guide for the road ahead. Grab your copy for insights into current consumer expectations and the strategies to help you match them 👉 https://lnkd.in/eg5jR8Js   #AutomotiveIndustry #CX

As the industry shifts with EVs, digital experiences, and flexible ownership models, Mystery Shopping helps dealerships stay competitive. ISC-CX’s tailored programs assess everything from EV inquiries to online customer journeys, providing insights that drive success. Ready to navigate the future of automotive CX? Let ISC-CX be your guide! #ISCCX #CX #retailaudit #MysteryShopper #CustomerExperience #VoiceOfCustomer #VoC #MysteryShopping #employeeexperience

As vehicles become increasingly feature-rich, automotive OEMs are at a pivotal moment where the customer experience (CX) strategy is more critical than ever. In a recent article on WardsAuto, Parrish Hanna explores this transformation and highlights the need for a new approach to CX in the #AutomotiveIndustry. He delves into how OEMs can leverage technology and innovation to deliver personalized, seamless experiences that resonate with modern consumers. The key takeaway? It's no longer just about the product; it's about the entire journey. By reimagining the #CustomerExperience, OEMs have the opportunity to not only meet but exceed consumer expectations, setting themselves apart in a competitive market. Read the full article here 👉 https://lnkd.in/dkKe-Py7

I’ve seen firsthand how moving to a modern cloud-based platform like NICE CXone can make all the difference. Bose Corporation was able to take control of every customer interaction and deliver a much smoother experience, right before the 2021 holiday season. Curious about how they pulled it off? Check out the full story here: https://bit.ly/3ZHOuPo #CustomerExperience #CXone #CloudSolutions

I’ve seen firsthand how moving to a modern cloud-based platform like NICE CXone can make all the difference. Bose Corporation was able to take control of every customer interaction and deliver a much smoother experience, right before the 2021 holiday season. Curious about how they pulled it off? Check out the full story here: https://bit.ly/3ZHOuPo #CustomerExperience #CXone #CloudSolutions

I’ve seen firsthand how moving to a modern cloud-based platform like NICE CXone can make all the difference. Bose Corporation was able to take control of every customer interaction and deliver a much smoother experience, right before the 2021 holiday season. Curious about how they pulled it off? Check out the full story here: https://bit.ly/3ZHOuPo #CustomerExperience #CXone #CloudSolutions

I’ve seen firsthand how moving to a modern cloud-based platform like NICE CXone can make all the difference. Bose Corporation was able to take control of every customer interaction and deliver a much smoother experience, right before the 2021 holiday season. Curious about how they pulled it off? Check out the full story here: https://bit.ly/3ZHOuPo #CustomerExperience #CXone #CloudSolutions