Telgorithm’s Post

🗣️ "Thanks to Klark, I've seen a 40% increase in my team's productivity”, Jonathan Couverchel, VP customer care at Click&Boat. Click&Boat was one of Klark's early clients and it seems that Klark has changed the way they handle their customers for the better.⚡️ Discover how Jonathan increased customer service agents’ productivity in our use case! If you want to increase your team's productivity and revolutionise the relationship you have with your clients, ask for a demo now!🚀

Yesterday, we finished our 2023 webinar series with a bang! Christian Jakenfelds had the pleasure of diving into insightful conversations with Layton Chaney (BetterGrowth), Rachel Provan (Provan Success, LLC) and Nehal Patel (LiftLab) as they shared their insights on the future of Customer Success. 👇 If you missed the session, watch the clip below and find the link to the full recording in the comments

"Thanks for getting in touch with support, my name is Mikkel, how can I help you?" 📞 Curious about the frontline of customer interactions, I'm spending a day in the life of our Customer Care team, shadowing the one and only Ulla Bang Jørgensen. What an enlightening journey! 🚀 In Revenue Operations, we're all about optimizing and aligning these core functions, but nothing beats getting hands-on experience in another department to see the direct impact of our work. But why? Because truly understanding the daily challenges and triumphs our customers face provides invaluable insights that can help refine our strategies across the board. Being there, right in the thick of customer feedback, questions, and successes, reminded me of how crucial it is to keep a finger on the pulse of customer sentiment. And yes, I will most likely be saying "Great question, I'll just have to investigate that a bit further" about 90% of the time 🤷🏼♂️😬 But the insights gained from this experience are golden, enabling us to tweak and improve our processes, ensuring we're not just meeting but exceeding customer expectations. To my fellow RevOps professionals, if you haven’t already, I highly recommend stepping into the shoes of another department for a day. It could provide you with the perspective needed to bridge gaps and enhance our collective impact 🚀

🙅♀️ “Nobody wants to be the reason a deal didn’t happen.” 🚀 Struggling with deal closures and renewals? Maybe it’s time to reduce friction and streamline your process! We recently sat down with Allex Murphy, Director of Customer Success, Enterprise at Capchase, and Kevin Cragun, Sr. Director of Sales Operations at Domo, to learn how RevOps can eliminate common hurdles. 💡 Discover all kinds of great tips and best practices right here 👉 https://hubs.li/Q02DzLkk0

Another of our Fabulous Customer Success Managers. When you are with Volie, these people are an extension of your dealership and are available by cell and text. No creating a ticket here! Message me for a demo!!

Excited to announce I'll be speaking on "Driving Revenue Through Customer Success Initiatives"! Join me as we explore how to: - Turn satisfied customers into loyal advocates - Boost customer lifetime value (CLTV) - Identify upselling & cross-selling opportunities - Develop a winning customer success strategy. Ready to unlock hidden revenue streams within your existing customer base? Don't miss this session!

Super excited to launch Dock Reports. Dock now has four built-in reports that give you a bird’s eye view into customer engagement across sales and onboarding:  📊 Client Engagement: How actively are customers engaging with your workspaces? 👩💻 Team Usage: How actively is your team using Dock? 💸 Sales Impact: How is Dock impacting your sales pipeline, close rates, and time to close? ➡️ Implementation Status: How long are customer implementations taking? So now you can get a much better idea of how well you’re multithreading accounts and engaging customers, who your most active champions are, and how Dock's impacting your business. Really excited to hear what you think!

Revenue isn’t just the revenue team’s job. Say whaaaaaat? You heard us. Revenue is the responsibility of the entire organization, but it can take some work to get your people into a “one revenue team” mindset. So how do you do it? We’re kicking off our investigation of successful revenue strategies on #RevenueMakers with Kristi Faltorusso, Chief Customer Officer at ClientSuccess. Kristi sets the bar high as our first guest, sharing insights about what it’s like banding her team together under North Star metrics to push her company ahead. Check out our conversation via the link in the comments. You might even hear a dad joke or two. 

Discover how customer support teams can leverage BrandBastion's smart social inbox and insights to swiftly respond to comments and optimize team performance 💪. ⤴︎ Learn from V Shred's success story, reclaiming over 450 hours monthly in moderation and engagement efforts: https://bit.ly/3Q09TgS

Gainsight is working on a few updates to our products! Gainsight Director of Enterprise Customer Success, Meenal Shukla, is answering our spiciest CS questions in our latest Hot Takes episode! 🔥🔥🔥