TELUS Digital’s Post

🌐 Maintaining Strong Customer Relationships in B2B E-commerce In the digital age, nurturing customer relationships is more crucial than ever. Did you know that 84% of B2B buyers prefer suppliers they have a great relationship with, even if others offer better terms? 📈 Delivering an exceptional customer experience is key. Ensure your e-commerce store is fast, user-friendly, and transparent. Educating your sales team can also make a huge difference, helping customers transition smoothly to digital processes. 🛒💼 Ready to strengthen your B2B relationships? Let's enhance the experience together! #b2b #ecommerce #customerexperience #salestraining #digitaltransformation #businessgrowth #customerrelationships #crm #onlinesales #b2bsales

Are you delivering top quality B2B ecommerce experiences? B2B companies expected 2023 to generate at least 25% ecommerce sales growth. It will be a key part of your sales strategy this year. However, many B2B companies aren’t keeping pace with their customers’ expectations. Here are just some of the top priorities: ✅ meeting customer expectations 💽 applying data-driven decision making 🤖 exploring GenAI 💰 providing customized deals 👫 improving collaboration Find out more: https://bit.ly/43I44KK #ecommerce #b2b #customerexperience

I don't understand why people in eCommerce have started differentiating B2C & B2B so much when all I know in these years of experience working in eCommerce that its the different names of the same game. Fundamental principles are the same Selling to Consumers or Selling to Businesses the end goal remains the same. Would love to get proved wrong if you don't agree with the following 1. Customer-Centric Approach 2. User Experience Matters 3. Data-Driven Insights 4. Omni-Channel Presence 5. People to People while they may have their nuances and unique challenges, at their core, they're both part of the same game The game of * Delivering Value * Building Relationships * Driving Growth #eCommerce #B2C #B2B #DigialCommerce

Selecting an eCommerce platform that simplifies the complexities of B2B selling involves careful consideration of various features and functionalities. Here are some key factors to consider: #B2B #ECommerce

Don't let your B2B ecommerce strategy become a missed opportunity. 💔 Unlock the secrets to personalised customer experiences and transform your B2B store into a revenue-generating machine. 💰 Take a look at our new blog post for actionable tips and strategies. 👉 https://lnkd.in/eFu2S3Jt \#B2Bmarketing \#ecommercetrends \#knowyourcustomer \#growth

Implementing a self-service portal in the B2B world is immensely beneficial, empowering customers by providing the tools to help themselves. Nearly 100 percent of B2B buyers prefer self-service e-commerce features, a stark contrast to traditional pre-digital wholesale methods. Historically, B2B sales relied on conventional communication techniques such as cold calls, mailed physical catalogs, and extensive direct account management by sales reps. Today’s buyers prefer less direct contact with e-commerce teams and more interactive control over their shopping experience. Integrating a self-service portal into your customer service strategy is crucial for success in the modern B2B landscape.

Personalisation is key to B2B success. Your B2B customers expect more than just a generic online experience. They want to feel valued and understood. That's where personalisation comes in. A B2B ecommerce platform allows you to tailor every interaction to your customers' unique needs. Think: ✅ Personalised catalogues: Show customers only the products and services relevant to their business. ✅ Targeted promotions: Offer exclusive deals and discounts based on purchase history or industry. ✅ Individual pricing: Provide custom quotes and tiered pricing for specific customers or customer groups. By creating a personalised experience, you'll boost customer satisfaction, increase loyalty, and drive sales. 👉 Ready to personalise your B2B ecommerce experience? Learn more: https://lnkd.in/eRiHU9n2 #Personalisation #B2BMarketing #CustomerLoyalty #CustomerExperience #eCommerce

In B2B, it's not just about making sales; it's about building strong relationships. Personalised experiences are key to making that happen. Think about it: wouldn't you rather work with a supplier who understands your specific needs and offers solutions just for you? That's the power of personalisation. Here's how a dedicated B2B ecommerce platform like Comgem makes personalisation possible: ✅ Custom catalogues: Offer specific product selections and pricing tailored to individual clients or segments. No more sifting through irrelevant items! ✅ Tiered pricing: Easily manage complex pricing structures, including volume discounts, negotiated rates, and customer-specific agreements. ✅ Personalised recommendations: Suggest relevant products based on past purchases and browsing history, just like your B2C customers enjoy. ✅ Account management dashboards: Empower customers with self-service tools to access order history, invoices, and manage their accounts. The result? Increased customer satisfaction, loyalty, and repeat business. Want to learn more about how personalised B2B experiences can transform your business? ➡️ Read our free guide: https://lnkd.in/eh8mzNdE #B2B #personalisation #customerexperience #ecommerce #Comgem

In B2B, it's not just about making sales; it's about building strong relationships. Personalised experiences are key to making that happen. Think about it: wouldn't you rather work with a supplier who understands your specific needs and offers solutions just for you? That's the power of personalisation. Here's how a dedicated B2B ecommerce platform like Comgem makes personalisation possible: ✅ Custom catalogues: Offer specific product selections and pricing tailored to individual clients or segments. No more sifting through irrelevant items! ✅ Tiered pricing: Easily manage complex pricing structures, including volume discounts, negotiated rates, and customer-specific agreements. ✅ Personalised recommendations: Suggest relevant products based on past purchases and browsing history, just like your B2C customers enjoy. ✅ Account management dashboards: Empower customers with self-service tools to access order history, invoices, and manage their accounts. The result? Increased customer satisfaction, loyalty, and repeat business. Want to learn more about how personalised B2B experiences can transform your business? ➡️ Read our free guide: https://lnkd.in/eh8mzNdE #B2B #personalisation #customerexperience #ecommerce #Comgem

You don't need to be confused about ecommerce. 4 main types of ecommerce you must know: - B2B (Business to Business) - B2C (Business to Consumer) - D2C (Direct to Consumer) - C2C (Consumer to Consumer) That's it. Each type serves different needs. → see carousel Boom - that’s it. Let's Connect!