TELUS’ Post

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We wanted to shine a spotlight on one of our incredible team members, Erin Mirth, as well as her entire team at the Incident Command Centre in Jasper. They have been working tirelessly with evacuation centers to make sure support needs are met and connectivity is maintained, including providing TVs, charging stations, relief kits, and cables, while coordinating efforts with many other organizations on the ground. For those affected, we’ll do everything in our power to keep you connected and supported during these difficult times. https://lnkd.in/gybBxcT7

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Hi team, I tried to disconnect my personal internet service with Telus on first week of August and got harassed by them. I was first connected to Hazel from customer service and then she transferred me to Byron from loyalty team. Hazel was totally useless and Byron literally harassed me and refused to disconnect the service. He accused me of taking advantage of Telus and, after I mentioned I'll make a court claim to disconnect it anyway, he screamed that my claim will get nowhere. His service was not only unprofessional but also disgusting. It's a shame Telus hires such reps to be a face of the company that ruin its reputation and harass clients like me. I've tried calling Telus again in order to disconnect, they put me on an endless hold that leads nowhere. I've emailed them multiple times and they totally ignored my emails. At this point, I've opened a claim with a small claims court to disconnect the service and get my money back plus compensation. And I'll share this on all my and my friends' public social media accounts to get finally heard. Alona T. Account # 604 756 049

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Kristine Jones

Transformational Influencer | Innovation Enthusiast | Visionary People-Leader | Marketing Strategist with over 20 years of professional experience

2mo

Amazing! You are appreciated 😊

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Nicole Karam Eltom

Vice President, Customer Success

2mo

Thank YOU Erin for your tireless efforts!

Congratulations Erin!!! You rock!!

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