Temitope Morayo Njoku’s Post

Customer service is not separate from sales. It's part of it. Why? - Customer service influences satisfaction, loyalty, retention, and referrals. - Customer service provides insights for sales. - Customer service requires the same skills as sales. Don't neglect customer service. It can make or break your business. Do you agree? #thursdaythought #sales #salesadvice #customerservice

Customer service! Mostly regarded as backbone of every business. One of the most important component of customer service is a legendary service. Legendary service goes beyond just meeting customers' expectations; it exceeds them in a memorable and exceptional way. It's the kind of service that leaves a lasting impression, creating loyal customers who become advocates for your brand. Legendary service is marked by personalized attention, empathy, proactive problem-solving, and a genuine desire to delight customers. It often involves going the extra mile, anticipating needs before they arise, and treating every interaction as an opportunity to create a positive and unforgettable experience. With that being said companies need to take care of its employees so that in turn employees offer a legendary service to the clients or consumers. And this will translate into more sales, customer satisfaction & retention, more referrals, maintaining brand reputation and ultimately more revenue. #Customerservice #Legendaryservice #Sales

#UNDERSTANDINGCUSTOMERSERVICE Customer service is the assistance and support provided by a company to its customers before, during, and after a purchase or interaction. Customer service is about customer care,. ensuring that every single contact your customers have with your organization is a positive experience. In customer service,you see the complaints of your customers as opportunity to interact with them and build deeper relationship that will help you serve them better. As a customer service provider,make attempt to "Wow" your customers by meeting their expectations and exceeding their perception about the products/services you offered. When you provide exceptional service to your customers,you can turn them into loyal advocates who will sing your praises to others attracting new customers to your organization. #customerservice #digitalwitchcommunity #services

Why a Customer Service Representative is important in every organization. As the first point of contact between a company and its customers, a Customer Service Representative plays a crucial role in maintaining positive relationships and fostering loyalty. They address inquiries, resolve issues, and ensure customer satisfaction, contributing to the overall success of the business. Effective customer service can enhance the company's reputation, increase customer retention, and ultimately lead to greater success. In short, a Customer Service Representative is an integral part of any organization. #customerservicerepresentative #livechat #virtualassistantservices #remotesupport #remotework

5P's of Factors that influence customer loyalty. Customer loyalty happens when Customers have a wonderful experience that met their satisfaction. A loyal customer get to do more business, help market the products and services to their friends and family which lead to bringing new customers and spread positive comments about the company's brandy.Therefore to build loyalty customers is very important and beneficially to the business. The 5p's of factors that influence customer loyalty are as follows; ➡️PLACE: The business location matters a lot. Get a place that is easy to access or locate by the targeted customers. 🧊 PRODUCT: Make sure the product and service you offer met their needs. 🟦 PROMOTION: Do give your customers discount, special gift or promotion from time to time. This will encourage them to always come back to buy your products and services. #️⃣ PRICE: Have a reasonable price. This is important in making customers loyal. let the price worth the products or services. 👥 PEOPLE: Make sure your employees are good. People working in the company have the biggest impact in customers loyalty. You have a good location, reasonable price and good product but with poor service from people in the company, the customers satisfaction would not met. As Administrative Virtual Assistant and Customer service representative, Client/Customer loyalty is needed for business continuity. #customercare #administrativevirtalassistant, #customerservice.

Elevate your customer support with NC Squared's Distribution Engine Experience faster query resolution times, proactive support and improved customer satisfaction. Our case assignment tool optimises efficiency, enhances first-time resolution rates and boosts customer retention. Here’s how. 💡 Efficient Handling of Enquiries: NC Squared's Distribution Engine streamlines the process of handling customer enquiries by ensuring they are promptly directed to the most qualified support agents. This efficiency reduces query resolution times and enhances overall customer satisfaction. 💡 Proactive Support Utilising Historical Data: The Distribution Engine leverages historical data to facilitate predictive enquiry assignment. By matching enquiries to agents with the most relevant expertise, businesses experience a significant reduction in resolution times, resulting in proactive and efficient support. 💡Enhanced Personalised Support Interactions: Through personalised case distribution, NC Squared's Distribution Engine tailors support interactions to individual customer needs. This approach leads to improved first-time resolution rates, higher customer satisfaction scores, and increased customer retention. 💡Improved Case Resolution and Customer Retention: By implementing a dedicated case assignment tool within customer support, businesses witness notable improvements in case resolution times and customer retention rates. This comprehensive enhancement not only streamlines support processes but also significantly contributes to retaining satisfied customers. #CustomerSupport #DistributionEngine #Efficiency

Customer service is the centrepiece of any successful business, serving as the direct link between a company and its customers. It encloses a range of activities designed to ensure customer satisfaction, from the initial point of engagement to post-purchase support. Customer service is about understanding and addressing customer needs efficiently, building trust and promoting a sense of loyalty. Exceptional customer service can distinguish a business from its competitors in today’s competitive market, in which primary goal is to ensure customer satisfaction. Exceptional customer service tips include: 📌 Clear communication is important as it aids in understanding and addressing customer needs efficiently. 📌 Address and resolve customer complaints and concerns with a positive attitude in order to foster a strong and positive relationship. 📌 Turn challenges into positive experience by demonstrating empathy and patience with customers. 📌 In-depth knowledge of products and services to provide accurate information and assistance. 📌 Listen to customer feedback and channel information into improving your products and services. 📌 Respond to inquiries as quickly as possible. Even if you don't have a solution right away, acknowledge the customer's message and let them know you're working on it. 📌 Follow up with the customer to ensure everything is okay, it shows you care about their experience and satisfaction. Let’s embrace continuous learning and improvement, not just for ourselves but for our incredible customers. #CusomerServiceExcellence #CustomerExperience #ContinousImprovement #ContinousImprovement #CustomerSupport #CustomerSatisfaction #CustomerSuccess #CustomerCare

🔑 Support cases landing with the right support agent at the right time is pivotal for boosting case resolution rates. Explore other elements of efficient case routing principles and the role Distribution Engine plays in driving these outcomes. 🚀

A New day, New week, to Satisfy your customer and client😁 Customer Satisfaction(CSAT) is one of the most important indicators of success in your business/Job. A satisfied customer will not only become a loyal advocate for your brand but also attract new customers through positive word-of-mouth. So, here are few tips I feel could help ensure your customers are happy 🥇Listening to their complaints without interrupting them 🥈Taking note to make sure you do not miss out on anything 🥉Reconfirm all what they have complained about to be sure you heard them correctly With the above tips I believe you would be able to give proper resolution and make them happy Customers/Clients loves listening ears, so pay attention to them today🤗 𝙈𝙮 𝙣𝙖𝙢𝙚 𝙞𝙨 Jennifer Abanaba 𝙄 𝙝𝙚𝙡𝙥 𝙤𝙧𝙜𝙖𝙣𝙞𝙯𝙖𝙩𝙞𝙤𝙣𝙨 𝙬𝙞𝙣, 𝙧𝙚𝙩𝙖𝙞𝙣, 𝙖𝙣𝙙 𝙥𝙧𝙤𝙫𝙞𝙙𝙚 𝙖 𝙡𝙤𝙣𝙜-𝙡𝙖𝙨𝙩𝙞𝙣𝙜 𝙧𝙚𝙡𝙖𝙩𝙞𝙤𝙣𝙨𝙝𝙞𝙥 𝙬𝙞𝙩𝙝 𝙩𝙝𝙚𝙞𝙧 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧𝙨 𝙨𝙤 𝙩𝙝𝙚𝙧𝙚 𝙬𝙤𝙪𝙡𝙙 𝙗𝙚 𝙖 𝙜𝙤𝙤𝙙 𝙧𝙚𝙥𝙧𝙚𝙨𝙚𝙣𝙩𝙖𝙩𝙞𝙤𝙣 𝙤𝙛 𝙩𝙝𝙚 𝙗𝙧𝙖𝙣𝙙 𝙬𝙞𝙩𝙝 𝙖𝙣 𝙞𝙣𝙘𝙧𝙚𝙖𝙨𝙚 𝙞𝙣 𝙨𝙖𝙡𝙚𝙨 𝙤𝙛 𝙥𝙧𝙤𝙙𝙪𝙘𝙩𝙨 𝙖𝙣𝙙 𝙨𝙚𝙧𝙫𝙞𝙘𝙚𝙨 Kindly like, share and follow for more customer service tips #customerservicechampion #customerservicecommunity #customersatisfaction #customerservice #customerexperience#remote

This chart teaches us a lot about customer service: 1-Greet: Start by welcoming the customer warmly. 2-Know: Understand the customer's needs and preferences. 3-Agree: Acknowledge the customer's concerns and find common ground. 4-Deliver: Provide the service or solution effectively. 5-Continue: Follow up to ensure satisfaction and maintain the relationship. If these qualities resonate with you and you incorporate them into your interactions, you would make an excellent customer supporter and could build strong relationships with customers. #bestcustomerservice