We're Hiring - Customer Service Manager, Bangladesh
TextileGenesis™ is a pioneering traceability platform custom built for the textile ecosystem. Our system creates radical transparency from fiber - to - retail and ensures authenticity & provenance of sustainable textiles against generics. The pioneering system engages all 5 - 6 tiers of the supplier ecosystem to create unprecedented traceability using Fibercoins. TextileGenesis™ has won major innovation awards and is emerging as market-leader when it comes to full supply chain traceability in the fashion industry.
As we now scale our operations, we are looking for world-class talent to strengthen our regional teams .
We are currently expanding our customer engagement team in Bangladesh and are looking for strong customer service managers who want to be part of the revolution in creating sustainable and traceable supply chains in the fashion and textile industry. We are looking for high achievers who are passionate about working at the intersection of sustainability and technology and are keen on driving change in the fashion textile industry; team players and leaders who stay ahead of the curve when it comes to delivering customer excellence.
The role requires you to have:
• 3-5+ years of work experience in textile industry, certification body or in sustainability domain, familiar with textile industry end to end supply chain. Good knowledge of sustainable textile materials will be a plus.
• Excellent written and spoken English
• Customer focus with good oral and written communication to drive results
• Ability to take ownership, strong “can -do” attitude and good problem solving skills
• Proficient in data analysis with extensive experience of using MS Office tools
• Capable of handling multiple tasks simultaneously
• Overseas working or studying experience is a plus but not a must
• Experience of working with Certification Body (GRS/RCS /RWS /OCS etc.) , Transaction Certification or supply chain traceability is a plus but not a must.
You will play a key role in training and on-boarding the suppliers and providing support wherever necessary, ensuring delivery of supply chain traceability in Bangladesh region to meet the project requirements of Brands and Retailers based in Europe and the USA . You will be required to collaborate closely with global project manager and other project team members. The ability to build strong customer relationships with people from diverse business and cultural backgrounds is a key prerequisite. Strong communication skills & willingness to listen with an open mind will be key to succeed in this role. You would also be collaborating internally with the product team, providing inputs from the users to improve the product.
If this sounds like your dream job, please send your motivation and resume to Shahana.Kiron@textilegenesis.com
Boost team cohesion & propel you towards high performance
3wAnna great to meet you! Finally we made it happen … tak