The Arc Journal’s Post

Should consumers have to pay for product returns? One way or another, they will… Reverse logistics is garnering more and more attention (even in the mainstream press: https://lnkd.in/djp8q2MK), and for good reason: - In e-commerce, the product return process has become central to the customer experience - Sluggish consumer spending – retailers are increasingly focused on margin to boost profits in absence of revenue growth - As a result, a brighter light has been shined on the massive value (and margin capture) left on the table with inefficient return channels (it’s a MULTI-$BILLION opportunity) Some solutions are obvious and don’t require reverse logistics: - Reduce the rate of returns by providing more information about the item being sold. For example, some online apparel companies provide virtual try-on software to help better judge fit and look - Ensure that the product being shipped is of requisite quality and that order fulfillment is accurate and timely Nevertheless, better reverse logistics solutions are critical to driving stronger earnings growth and customer satisfaction. Implications for logistics sector participants are many. Some of the big ones include: - Forward logistics providers with customers with significant and complementary reverse logistics needs risk ignoring reverse logistics at their peril - Reverse logistics providers, of all stripes, will be under increasing pressure to provide more value recapture to clients whether through recommerce, getting products back on the shelves quicker or liquidation - Strategic activity around and investment in reverse logistics platforms will likely accelerate as incumbents look to enhance their reverse logistics offerings and growth capital supports new technology platforms The above is a very simple assessment of a complex and dynamic space. The next few years should be quite exciting! #logistics #supplychain #logisticstech #reverselogistics #ecommerce

Renow Revolutionizes Time Consuming Warehouse Inspections with AI-Powered Inspection App at Shoptalk Barcelona Barcelona, June 4, 2024 – Renow, a leading recommerce innovator, today announced the launch of its groundbreaking AI-powered inspection app at Shoptalk Barcelona, the premier retail and technology event in Europe. This innovative app streamlines the e-commerce returns and trade-in process, tackling a major pain point for businesses. The Challenge: Slow and Error-Prone Inspections Inspecting, grading and enhancing products is at the core of all circular services. Traditionally, inspecting returned and traded-in products at warehouses has been a time-consuming and error-prone process. Warehouse staff often lack the specific knowledge necessary to quickly and accurately assess and enhance the condition of different product categories and brands, specifically in consumer electronics. This leads to delays, inconsistencies, and potential inaccuracies in grading products for resale. The Renow Solution: AI-Powered Inspection App As a part of Renow's AI powered Recommerce Platform, inspection app tackles these issues head-on, designed specifically for the fast-paced and varying warehouse and other backoffice environments. AI-Powered Product Recognition: The app leverages AI to automatically identify the product being inspected. This eliminates the need for manual product lookup, saving valuable time and reducing errors. Step-by-Step Guidance: Based on the identified product category and brand, the app provides clear, step-by-step instructions for the inspector. This ensures consistent and accurate grading and audit trail, regardless of the inspector's prior product knowledge. Automated Resale Listing: Once the inspection is complete, the app automatically creates product cards and lists the items for resale in selected online channels, further streamlining the process.   Renow CEO Kalle Koutajoki on Revolutionizing Recommerce "We are thrilled to introduce our technology at Shoptalk Barcelona," said Kalle Koutajoki, CEO of Renow. "By leveraging the power of AI, we are empowering businesses to significantly improve the efficiency and accuracy of their recommerce operations. This is a game-changer for the industry, contributing to faster turnaround times, reduced costs, and a more sustainable future for e-commerce." Renow at Shoptalk Barcelona Renow will be showcasing its recommerce platform and the new AI-powered inspection app at Shoptalk Barcelona. Please contact us to learn more about the solution and how it can revolutionize your recommerce operations. For more information, visit https://renow.ai/. Contact: Kalle Koutajoki, CEO and co-founder  kalle@renow.ai 

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Delivering packaging solutions is about brain power and not brute force. My recent post on ecommerce & home deliveries brought out some real horror stories about the state of packaging that lands on people’s doorsteps. The first problem is a lack of awareness of what is practically required. Decisions are made by people who never go near distribution centres or delivery vans. The knee-jerk packaging solution is to put clothing in plastic bags, and anything else into any available sized box stuffed with filler. What businesses need to do is to analyse the packaging requirements of the different products they sell, and then to design solutions to keep products secure with the minimum of materials. From this starting point brands can then begin to embellish and brand their packaging. Electrical goods brands are some of the best. They realised the marketing value of showing off their brand and their products on the outside of their boxes rather than keeping them a secret on the inside. Their packaging is in advertising mode from factory to shopfloor, from delivery driver to homes everywhere. Packaging also needs to be considered in terms of a ‘Packaging Supply Chain.’ Every part of a product’s journey needs to control & coordinate the product, the packaging, and the people involved. There is no point putting clothing in a beautiful box if it has just travelled un-ironed and unprotected in a plastic bag for 3,000 miles, under tons of other clothing. Equally there is no point protecting a product for 3,000 miles and then dropping it on the doorstep. The ‘Packaging Supply Chain’ needs to be part of the ‘Passion Supply Chain’ where everyone involved in the transport of a product is engaged and committed to delivering a perfect product into the hands of a customer. Vertically integrated business can generate this pride, but increased outsourcing of deliveries to the lowest bidder simply delivers the weakest link of a brand’s supply chain directly into the customers arms. Ultimately retail brands must work backwards when it comes to packaging. What brand and product experience do they want the customer to have on their doorsteps and in their home? What does their brand image & values demand? This is where to start. This is when you design packaging solutions to make it happen. The best example is Bloom & Wild, the disruptive online florist. Not only do their products arrive in perfect condition, but the unwrapping allows for brand interaction as customers learn how to arrange their own flowers. Not only is there beautiful branding inside and outside the box, but they revolutionised the delivery process itself, by designing a box that fits through a letterbox. Brilliantly simple and beautifully executed. Solving packaging problems is ultimately about brain power and not brute force. Read more... https://lnkd.in/gH4ZSgAS hashtag #packaging hashtag #homedelivery hashtag #retail Aaron Toumazou

𝐄-𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐏𝐚𝐜𝐤𝐚𝐠𝐢𝐧𝐠 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐑𝐞𝐩𝐨𝐫𝐭: 𝐌𝐚𝐫𝐤𝐞𝐭 𝐒𝐢𝐳𝐞 𝐚𝐧𝐝 𝐆𝐫𝐨𝐰𝐭𝐡 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬 Packaging is material that is used to wrap goods and prepare them for warehousing, transport, distribution, and end use. E-commerce packaging is used for packaging for online shopping products. The E-Commerce Packaging market revenue was xx Million USD in 2022, grew to xx Million USD in 2024, and will reach xx Million USD in 2029, with a CAGR of xx during 2024-2029. 𝐆𝐞𝐭 𝐭𝐡𝐞 𝐬𝐚𝐦𝐩𝐥𝐞 𝐫𝐞𝐩𝐨𝐫𝐭 𝐏𝐃𝐅 𝐨𝐟  𝐄-𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐏𝐚𝐜𝐤𝐚𝐠𝐢𝐧𝐠: https://lnkd.in/gTRSdaNG Global E-Commerce Packaging Market Competitive Analysis, Status and Outlook by Type, Downstream Industry, and Geography 2018-2029 covers and analyzes the potential of the global E-Commerce Packaging industry, providing statistical information about market dynamics, growth factors, major challenges, PEST analysis and market entry strategy Analysis, opportunities and forecasts. 𝐌𝐚𝐣𝐨𝐫 𝐏𝐥𝐚𝐲𝐞𝐫𝐬 𝐢𝐧 𝐄-𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐏𝐚𝐜𝐤𝐚𝐠𝐢𝐧𝐠 𝐦𝐚𝐫𝐤𝐞𝐭 𝐚𝐫𝐞: Georgia Pacific Smart Karton Inc Sealed Air Corporation Zepo Arihant Packaging Fencor Packaging Group Ltd Total Pack WestRock Company International Paper DS Smith Commonwealth Packaging Company Shorr Packaging Corp. CHARAPAK LTD LINPAC Packaging Pioneer Packaging Mondi Group Rengo Amcor DynaCorp Lil Packaging 𝐌𝐨𝐬𝐭 𝐢𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭 𝐭𝐲𝐩𝐞𝐬 𝐨𝐟 𝐄-𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐏𝐚𝐜𝐤𝐚𝐠𝐢𝐧𝐠 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐬 𝐜𝐨𝐯𝐞𝐫𝐞𝐝 𝐢𝐧 𝐭𝐡𝐢𝐬 𝐫𝐞𝐩𝐨𝐫𝐭 𝐚𝐫𝐞: Corrugated Boxes Protective packaging Security envelopes Tapes & labels Others 𝐌𝐨𝐬𝐭 𝐰𝐢𝐝𝐞𝐥𝐲 𝐮𝐬𝐞𝐝 𝐝𝐨𝐰𝐧𝐬𝐭𝐫𝐞𝐚𝐦 𝐟𝐢𝐞𝐥𝐝𝐬 𝐨𝐟 𝐄-𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐏𝐚𝐜𝐤𝐚𝐠𝐢𝐧𝐠 𝐦𝐚𝐫𝐤𝐞𝐭 𝐜𝐨𝐯𝐞𝐫𝐞𝐝 𝐢𝐧 𝐭𝐡𝐢𝐬 𝐫𝐞𝐩𝐨𝐫𝐭 𝐚𝐫𝐞: Electronics & Consumer goods Apparel & Accessories Home furnishing Auto Parts Food & Beverages Healthcare & Personal care Others #ECommercePackaging #PackagingInnovation #ECommerceIndustry #SustainablePackaging #PackagingTrends #FutureOfPackaging #OnlineRetail #IndustryTrends #ECommerceGrowth #PackagingMarket Market intelliX Trending Market Analysis

📦💻 In ecommerce, a product may be handled up to 20 times more than in traditional retail settings, according to research from DHL. This statistic highlights the importance of understanding the complexities involved in designing packaging, as well as the varying requirements for different packaging types. In our blog, we compare packaging for retail and ecommerce to understand the distinct strategies and requirements that each must employ and provide some insight into the benefits of variable 2D codes for all packaging types. https://bit.ly/4cHfykY #DominoDoMore #Ecommerce #Retail #Packaging #Manufacturing

♻️Environmental Solutions Group (ESG) Supercharges Aftermarket Parts Sales with CDS Visual and Intershop Communications♻️ We're thrilled to share the success of how Environmental Solutions Group (ESG) achieved a 900% 📈 increase in e-commerce orders through a powerful solution built with CDS Partable and Intershop. ESG equips the waste collection industry with cutting-edge equipment for leading brands. However, a slow, manual, and error-prone aftermarket order process not only led to frustration but also equipment downtime for customers, highlighting the urgent need for change. Their aftermarket success hinges on the ability to quickly search, find, and order the right replacement parts to keep operations running smoothly. 🤝 CDS Visual partnered with Intershop to help ESG implement an integrated #selfservice ecommerce portal to allow users to easily identify, select, and buy the exact replacement parts they need. We love partnering with Intershop to drive innovation that helps our shared customers like ESG be more successful! Get the success story (no email required!) ▶ https://lnkd.in/gjTd2FCG #successstory #ecommerce #partsmanagement #wastecollection #innovation #partnership #teamintershop #cdsvisual 

Delivering packaging solutions is about brain power and not brute force. My recent post on ecommerce & home deliveries brought out some real horror stories about the state of packaging that lands on people’s doorsteps. The first problem is a lack of awareness of what is practically required. Decisions are made by people who never go near distribution centres or delivery vans. The knee-jerk packaging solution is to put clothing in plastic bags, and anything else into any available sized box stuffed with filler. What businesses need to do is to analyse the packaging requirements of the different products they sell, and then to design solutions to keep products secure with the minimum of materials. From this starting point brands can then begin to embellish and brand their packaging. Electrical goods brands are some of the best. They realised the marketing value of showing off their brand and their products on the outside of their boxes rather than keeping them a secret on the inside. Their packaging is in advertising mode from factory to shopfloor, from delivery driver to homes everywhere. Packaging also needs to be considered in terms of a ‘Packaging Supply Chain.’ Every part of a product’s journey needs to control & coordinate the product, the packaging, and the people involved. There is no point putting clothing in a beautiful box if it has just travelled un-ironed and unprotected in a plastic bag for 3,000 miles, under tons of other clothing. Equally there is no point protecting a product for 3,000 miles and then dropping it on the doorstep. The ‘Packaging Supply Chain’ needs to be part of the ‘Passion Supply Chain’ where everyone involved in the transport of a product is engaged and committed to delivering a perfect product into the hands of a customer. Vertically integrated business can generate this pride, but increased outsourcing of deliveries to the lowest bidder simply delivers the weakest link of a brand’s supply chain directly into the customers arms. Ultimately retail brands must work backwards when it comes to packaging. What brand and product experience do they want the customer to have on the doorsteps and in their homes? What does their brand image and values demand? This is where to start. This is when you design a packaging solution to make it happen. The best example is Bloom & Wild, the disruptive online florist. Not only do their products arrive in perfect condition, but the unwrapping allows for brand interaction as customers learn how to arrange their own flowers. Not only is there beautiful branding inside and outside the box, but they revolutionised the delivery process itself, by designing a box that fits through a letterbox. Brilliantly simple and beautifully executed. Solving packaging problems is ultimately about brain power and not brute force. Read more... https://lnkd.in/gH4ZSgAS #packaging #homedelivery #pureplay #retail

𝗣𝗮𝗽𝗲𝗿 𝗘-𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗣𝗮𝗰𝗸𝗮𝗴𝗶𝗻𝗴 𝗠𝗮𝗿𝗸𝗲𝘁 𝟮𝟬𝟮𝟰-𝟮𝟬𝟯𝟭.𝗚𝗹𝗼𝗯𝗮𝗹 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵 𝗥𝗲𝗽𝗼𝗿𝘁 The Paper E-Commerce Packaging industry focuses on utilizing paper-based materials to create tailored packaging solutions for products ordered online through retail or wholesale channels. This involves designing and producing packaging specifically optimized for shipping and delivering items purchased through e-commerce platforms. The research report provides an overview of the development of the Paper E-Commerce Packaging industry chain, assesses the market status in segments such as electronic packaging and cosmetic packaging for both retail and wholesale purposes, and analyzes key enterprises in developed and developing markets. Additionally, the report delves into cutting-edge technology, patents, hot applications, and market trends within the Paper E-Commerce Packaging sector. Regionally, North America and Europe are undergoing steady growth, driven by government initiatives and increasing consumer awareness, while Asia-Pacific, especially China, leads the global market with a robust domestic demand, supportive policies, and a strong manufacturing base. The Paper E-Commerce Packaging market is categorized by type and application, with the report providing accurate calculations and forecasts for consumption value by type and application in terms of volume and value for the period 2024-2031. 𝗧𝗼 𝗞𝗻𝗼𝘄 𝗚𝗹𝗼𝗯𝗮𝗹 𝗦𝗰𝗼𝗽𝗲 𝗮𝗻𝗱 𝗗𝗲𝗺𝗮𝗻𝗱 𝗼𝗳 𝗣𝗮𝗽𝗲𝗿 𝗘-𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗣𝗮𝗰𝗸𝗮𝗴𝗶𝗻𝗴 𝗠𝗮𝗿𝗸𝗲𝘁.𝗥𝗲𝗾𝘂𝗲𝘀𝘁 𝗳𝗼𝗿 𝗦𝗮𝗺𝗽𝗹𝗲 𝗣𝗗𝗙: https://lnkd.in/d9h5-uqC *𝗕𝘆 𝗧𝘆𝗽𝗲: Electronic Packaging, Cosmetic Packaging, Food & Beverage Packaging, Medical Packaging, Others *𝗕𝘆 𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Retail, Wholesale *𝗕𝘆 𝗥𝗲𝗴𝗶𝗼𝗻: North America, Europe, Asia-Pacific, South America, Middle East & Africa *𝗕𝘆 𝗞𝗲𝘆 𝗣𝗹𝗮𝘆𝗲𝗿𝘀: WestRock Company, International Paper Company VE, Mondi Group, DS Smith, Display - A part of the Smurfit Kappa Group, Klabin, Rengo, Nippon Paper Industries USA, Georgia Pacific, DynaFlex® , Commonwealth Packaging Company, Fencor Packaging Group Ltd, Lil Packaging, CHARAPAK LTD, Arihant Packaging, Sealed Air Corporation, Shorr Packaging Corp., Smart Karton Inc, LINPAC Packaging, Pioneer Packaging, Total Packaging bv, Zepo #paperecommercepackaging, #retailpackaging, #wholesalepackaging, #electronicpackaging, #cosmeticpackaging, #foodandbeveragepackaging, #medicalpackaging, #westrock, #internationalpaper, #mondigroup, #dssmith, #smurfitkappa, #klabin, #rengo, #nipponpaperindustries

LoadUp Launches Logistics Division for eCommerce Furniture Retailers On-demand junk removal company LoadUp has launched a division dedicated to helping eCommerce furniture retailers generate additional revenue from each customer interaction, including in traditional areas of loss in return logistics. Like LoadUp itself, the company’s new Refurn division leverages technology to help it accomplish its mission, LoadUp said in a Tuesday (June 4) press release. “With rising costs in the furniture supply chain, retailers are rethinking their reverse logistics strategy,” Greg Workmon, CEO of LoadUp, said in the release. One of the features Refurn offers online furniture retailers is the ability to leverage its platform to offer removal, assembly or installation services to customers during the checkout process, according to the release. Refurn also provides these retailers with access to its certified national reseller network that purchases and removes items, thereby changing the returns cost center into a revenue generator, the release said. This feature also creates a circular economy around mattresses and furniture that would otherwise be disposed of. A third offering available from Refurn is a singular provider of different product return services nationwide, including in-home extraction capabilities, per the release. “Our platform enables retailers to generate revenue instead of adding costs associated with returned products,” Workmon said in the release. “We’ve truly become a secret weapon for the online furniture space.” In another recent development in the returns management space, Loop said in February that it introduced new features, integrations and partnerships that enable logistics providers to share enriched data between Loop and merchant warehouses and allow brands to ship and move their returns more efficiently. This will allow for faster return processing, lower shipping costs, better insight and control over return policy abusers, fewer unnecessary returns and improve sustainability. “Given today’s economic climate, brands and partners must optimize reverse logistics with the same urgency that they optimize forward logistics,” Loop CEO Jonathan Poma said at the time in a press release. In October, UPS announced its plans to acquire software and reverse logistics company Happy Returns, saying that the move would expand its returns footprint and enhance its digital solutions. The combination of Happy Returns’ technology and established drop-off points with UPS’ network aims to deliver a frictionless, box-free and label-free returns experience. News credit PYMNTS #news #finance #trendingnews #viralnews #financenews #fintech #fintechnews #dailynews #dailynewsupdates