Bethanie’s Post

Tuesday’s theme for #NationalCustomerServiceWeek 2024 is ‘Service with respect’, delivering support beyond resolving issues that builds relationships and creates positive impressions. It’s also a reminder that customer service professionals play a huge part in customers’ experiences with a brand. Jacob Turney, Claims Assessor at Unum UK, embodies putting customer experience first. He understands that what we do means that sometimes we speak to people experiencing possibly the most difficult period of their lives — a major illness, an inability to work through poor health or even the death of a loved one. Recognising that some people may have little or no support elsewhere, he works hard to ensure customers get the support they need when they need it. #CustomerServiceWeek #NCSW #CustomerSatisfaction #CustomerService #CustomerRelations

Shepard (Shep) Hyken is our July Advisory Board Member spotlight! This month, he'll be sharing his insights on Customer Service. We can't wait to showcase Shep's valuable knowledge and articles all month long! 💡 Stay tuned for more... 👀 #CustomerService #ExpertInsights #AdvisoryBoard

Wigwe and Partners extends its sincere appreciation to our valued clients and wishes you a Happy Customer Service Week. We are grateful for your continued trust and partnership, and remain committed to delivering exceptional service every day. #CustomerServiceWeek #ClientAppreciation #ExcellenceInService #WigweAndPartners #TrustedLegalPartner #CustomerCentric #ThankYou #ProfessionalService #LegalExcellence #HappyClients #CustomerFirst #LawFirm

In my 20+ years working in customer service and contact centres, I have heard some absolutely shocking things. Customers saying things to Customer Service Reps that would simply be unrepeatable here, that challenge your faith in humanity. It's only a minority of customers that behave like this, but abuse of frontline workers is getting more common. It happens more frequently than many companies realise, because of inadequate incident reporting. Today is Service With Respect Day, part of National Customer Service Week, which is organised by the Institute of Customer Service. The Institute's website sets out many practical steps that organisations can take to prevent and protect Customer Service Reps from abuse. https://lnkd.in/dkncKQnD

Yesterday morning I opened the Collaboration Network's complaints series. It was brilliant to see representatives in attendance from not only across financial services, but across water and energy sectors too.   I talked about the benefits of a well-integrated complaints team to delivering good outcomes for customers.   When complaints teams have a seat at the table this can deliver two key benefits: 1) real time insight into the experience of customers for businesses to learn from and act on 2) delivery of a complaints journey in line with a business's values and customer experience strategy It was also brilliant to hear from others, including some previous colleagues (James C.). ⭐ To all complaints handling professionals in my network: what one thing could you do to improve the relationship between the complaints team and the wider business in your organisation? Take action. #ombudsman #complaints #learning #customerexperience Financial Ombudsman Service

Throughout this week, you will receive at least 5 texts messages or emails celebrating Customer Service Week. But have you ever wondered how this came to be? We have put together a brief history of the CSW and why it's important for organizations for celebrate this week. Enjoy. Link: https://lnkd.in/dQTNCUpB #CustomerServiceWeek #CustomerExperience #ClientSatisfaction #BusinessSupport #CustomerFirst #FinancialSolutions #EmpoweringBusinesses #ClientAppreciation #BusinessGrowth #SMESupport #ExceptionalService #FinanceKenya #BusinessLoans #CustomerFocus #CustomerCare #FinancialServices #BusinessContinuity #TrustAndReliability #TeamExcellence #ClientSuccess

In Honor of Customer Service Week, Meet Juma Andrew, Our Customer Champion! 🎉💼" We're celebrating the heroes behind the scenes, and who better to spotlight than Andrew Juma, our System Support Lead? 🚀 Andrew is the go-to guy for solving customer challenges at lightning speed ⚡ and making sure all our systems run smoothly. From collaborating with different teams to ensuring we hit every Service Level Agreement, Andrew’s day is all about delivering top-notch service What keeps him going?🤔 How does he unwind when he's not delivering exceptional customer support? And what's his mantra when the going gets tough? Find out more about our Customer support champion👇🎖️ hashtag #customerserviceweek #AboveandBeyond

Day 2 of National Customer Service Week! Service With Respect Day   #ServicewithRespectDay Today’s theme underscores the importance of treating every service professional with empathy, dignity, and attentiveness. It’s a reminder that exceptional service goes beyond resolving issues – it’s about building relationships and creating positive, lasting impressions. #ServicewithRespectDay #nationalcustomerserviceweek #teamapogee

Today, we pause to remember those who lost their lives on September 11, 2001, and vow to #NeverForget. 🇺🇸 #CallCriteria #CallCenter #ContactCenter #CallCenterSolutions #ContactCenterSolutions #QualityAssurance #CallCenterLife #CallCenterProblems #CallCenterBoss

Last week was Customer Service Week, but at Charles Ardor & Company, every week is about client service. we live and breathe great service all year round. You know what really gets me? When a client referral turns into a conversation, and they say, “I’m excited to work with you.” That’s not just excitement - it’s trust. It’s belief in what we do. And every time we hear it, it pushes us to deliver on that trust. Referrals aren’t just about growth - they’re proof that we’re making an impact. Even though Customer Service Week is behind us, our commitment to trust and excellence is never over. To every client who’s ever said they’re excited to work with us—believe me, we’re even more excited to deliver for you! 🙌🏽 #ProfessionalServices #ClientTrust #DeliveringExcellence #ReferralsMatter #BuildingRelationships