The Boca Raton’s Post

  🌟 Exclusive Interview! 🌟   Grantlee Kieza OAM meets Elena Martiniuc, the powerhouse overseeing Mandala Hotels & Resorts' third-party expansion! 🏨✨   In this article from AccomNews, get a glimpse into Elena's leadership role and how a major push into the property management sector on behalf of third-party owners is proving to be a winning strategy for Mandala Hotels & Resorts' growth in the dynamic hospitality landscape. 🌍🔝   🎉🚀 #HospitalityIndustry #Leadership #Expansion #MandalaHotelsAndResorts #AccomNews

So the Best Western governor's conference ended yesterday and I know a lot of people are expecting me to post immediately but it was such an amazing experience I really had to take time to soak everything in. I honestly cannot think of another organization where you can elevate. a general manager or and owner to a governor's position where they have such a voice. With that voice actually heard by the executive committee and the CEO. I'm not talking. Just listen to but actually appreciated and valued. The 3 days that we spent here in discussion. We're going to see shape our hotels in a profound way. You saw the executive committee. The board members even Larry himself our CEO. Spending time listening to issues and taking notes and engaging in conversations of how we could implement some of the ideas we had. I've never been under leadership, not management but leadership that operates this openly and honestly. To me, this is what makes Best Western. Such a superior hotel group. It's not that we have the best design. (Trust me we do.) Or an amazing sales team. (again two for two as are sales is the best.) But it's the fact that someone with barely a 30 room hotel can come here and be heard and listen to the same as someone that has a 1000 room hotel and their opinions are valued and matter. I cannot wait to get back to St. Louis and share some of the things that I've learned with my team and bring this energy back into my hotel. #bwhhotels #Bestwestern #hospitality #hoteliers

Spring is in full swing (Almost Halfway Over 😨), and if you haven't done any "Spring Cleaning" for your property yet, SOARR has got you covered! Our leadership team has curated the "Top 5 Spring Cleaning Must-Do's" for any hotel... At SOARR, we were created BY Hoteliers, FOR Hoteliers. We understand that OTA Revenue Recovery SHOULDN'T be your #1 priority, but we also know it DOES deserve hyper-focused attention. SOARR Services - OTA Revenue Recovery #HospitalityOperations #Hospitality #HotelSpringCleaning #HotelRevenueBoost

The Critical Role of Leadership in Championing Guest Service in the Hospitality Industry https://lnkd.in/eiwzFXrz #guestservices #hospitality #hospitalityindustry #hospitalitymanagement #hospitalityleadership #customerinsights #customerexperience

Spot on This is so good. I know a lot of restaurant chain leadership that needs to get this about our business. It’s people, guests and creating experiences that make them want to return. It’s not just COGS, taking things away to achieve a number, not paying people their worth. The ones that get is as a both / and are running growing brands. The others that still don’t understand restaurants, they continue to kill brands slowly. So evolve or fade away. It can be done right, there are many vibrant examples. Here’s to the guest driven, people motivating restaurant industry leaders with vision for a better hospitality experience that delivers sustainable sales and profits.

“Hospitality is about people, and we believe that staying closely connected to the teams, processes, strategies and goals of each hotel is the key to success.”   With over 35 years of experience in hospitality, Devin Grosse (CEO, Focus Hotels) has seen the evolution of the industry firsthand.    In this interview, he discusses what sets Focus Hotels apart from its competitors, industry trends for 2024 and some of his highlights as the CEO of Focus so far.    Read the full article ➡️ https://lnkd.in/gq5BPZY2   ----   #FocusHotels #Hospitality #HospitalityInsights #HospitalityNews #HospitalityTrends #HospitalityLeadership #Hotels #HotelTrends #HotelManagement #HotelNews #Leadership #LifeAtFocus

It is great to see our CEO Warren Fields quoted, “Our success is not driven by me, our success is driven by the 17,000 associates that we have that are executing every day. All we’re trying to do at the above-property level is to give them the resources, the tools, and the encouragement to do their job,” #theabbeyresort #abbeyresort #BenchmarkPyramid #PyramidGlobalHospitality #pghpeoplefirst

Succession Plan within the Organization is more successful than external recruitment. However, succession system needs to be mainstreamed from graduate trainees to officers to low level management as well as top management. In my view, Management Succession Plan alone may not bear fruits as needed. Best of Luck Ms. Hewan!

We recently held our Q2 HDG Legacy General Manager Summit. Our focus on #excellence is key as we come together to elevate our standards and empower our teams. We're not just building hotels, but also building our people. Let's shape the future of hospitality together! #HospitalityLeadership #Florida #BuildingBetterTeams #EconomicDevelopment #brillianceinthebasics #peoplecentric #economicdevelopment 

Title: The Impact of Genuine Hospitality In the dynamic world of tourism and hospitality, the smallest gestures can make the biggest difference. Recently, Sarah, a front desk manager at a boutique hotel, showcased this beautifully. An elderly couple, stranded and exhausted, arrived at her hotel. Instead of just checking them in, Sarah greeted them with warmth, upgraded their room, and arranged a complimentary dinner. The next morning, they revealed it was their 50th wedding anniversary trip. Sarah’s kindness turned their travel mishap into a memorable celebration. For Students: Embrace every opportunity to go above and beyond. Your empathy and service can transform experiences and build lifelong memories. For Leaders: Inspire your teams to prioritize genuine hospitality. It’s the key to creating exceptional guest experiences and fostering loyalty. Let’s continue to make every interaction meaningful. #Tourism #Hospitality #CustomerService #Leadership #Inspiration