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Transitioning from my role in customer service to working as a Research/Executive Assistant, I find myself reflecting on the journey that brought me here. Over the years, customer service taught me invaluable skills—active listening, empathy, and problem-solving—all of which I now see as essential for my new position. In customer service, I learned the importance of not just hearing, but truly understanding the needs of others. Whether resolving a customer’s issue or navigating a tricky situation, I developed the ability to manage expectations and deliver results under pressure. As I stepped into the role of an Executive Assistant, I realize how transferable those skills are—only now, the stakes feel higher, and the impact more profound. Supporting an executive requires not only managing their day-to-day tasks but thinking several steps ahead to make sure their time is spent strategically. The shift from reactive, fast-paced interactions to a more proactive and strategic environment is both challenging and exciting. I am now responsible for gathering insights, coordinating projects, and anticipating the needs of my team in ways that shape outcomes long before they happen. It’s a rewarding shift—moving from addressing short-term concerns to contributing to long-term goals. The personal aspect of this new role is also something I’m embracing. I’m no longer just a voice on the phone but a trusted confidant and collaborator. The trust placed in me feels like an opportunity to make a tangible difference, not just for the executive I support but for the wider organization.😎😎 #Adaptability #Growth

🌟 Every employee is in customer service.🌟 Yes, that includes you. ➡️ Finance or sales, ➡️ Marketer or engineer, ➡️ Brand new hire or a 30-year veteran, ➡️ Individual contributor or a people manager. Your listening skills, communication pathways, and prioritization are all elements of your professional customer service. How you provide service to your colleagues, clients, and partners is foundational to a job well done. Don't overlook the impact of great customer service. #CustomerService #ProfessionalExcellence #TeamSuccess

Stop doing everything yourself. Hire: - An operations manager - A personal assistant Outsource low leverage tasks that drain you. (Scheduling content, paying bills, email follow ups etc.) Focus on high leverage tasks that energise you. Simple.

🔥Hot take: if you’re hiring someone for an entry level role, their title should never have the word “and” in it. 🚫 Sales and Marketing Coordinator 🚫 Customer Support and Success Rep 🚫 Recruiter and Office Manager If you’re asking those in the early stages of their career to take on what should be the responsibility of two (or more) people on their own, you’re setting them up to fail. Paying them for one role and expecting them to do two is unacceptable.

DVA is not associated with this job posting Account Manager Americas https://lnkd.in/gkS6fGMe At Barrel, the Account Manager (AM) is pivotal in fostering new client relationships and growing those with existing clients. The AM plays a crucial role in understanding their client’s business, including their goals and objectives, business operations, competitive landscape and success metrics. The AM is responsible for translating project objectives into actionable strategies, and managing project execution across a cross-discipline team. Key Responsibilities: Manage the day-to-day operations of assigned client account(s), with direction and oversight from Director Serve as the client’s primary point of contact on designated accounts, building strong, long-lasting relationships Facilitate new client onboarding, with a strong understanding of our standard Barrel processes and ways of working Guide and advise clients on e-commerce strategies and best practices, conversion and AOV optimizations, and website enhancements Understand and anticipate potential roadblocks and challenges, in advance of them becoming issues for the client or internal team Proactively share insights and ideas, helping clients achieve reach their business goals Proactively research new tools and processes to support unfamiliar client needs, showing curiosity and a desire to learn Collaborate closely with Project Managers to oversee project progress, and ensure that client projects are delivered on time, within budget, and to the highest standard #employment #jobs #hiring #job #jobsearch #recruitment #career #work #careers #recruiting #nowhiring #resume #jobhunt #business #jobseekers #hr #jobopening #staffing #humanresources #jobseeker #hiringnow #interview #recruiter #jobsearching #vacancy #covid #education #jobinterview #jobopportunity #employmentopportunities

‘You don’t need to be a baker to manage a bakery.’ That’s an old adage I’ve heard, at least where I grew up, that means if you have the required skills and mindset you can apply them in practically any scenario. You can learn the specifics as you gain experience. In today’s context, specifically concerning the information technology domain, transferable skills and the ability to adapt seem to be wholly underestimated in the marketplace. Some employers seem to be taking exclusionary positions by pursuing strict role requirements and leaving qualified candidates on the outside looking in. Yes, specific industry or technology experience is advantageous for reducing onboarding and accelerating time to effectiveness, but there is an inherent opportunity cost for being entirely too nuanced. The truth is there isn't a lot of distinction when it comes to most information technology and its application to any specific industry. For example, if you are a competent Business Analyst in the Financial industry, you can be one in any other context as well. The ability to elicit, manage, and document requirements are fundamental skills that transcend industry. That applies to almost any IT role. For example, I see a significant increase in digital health initiatives and the vast majority of postings require extensive experience in niche, health-specific solutions and projects to the exclusion of all else. There simply can’t be that sizeable a population of available candidates meeting these requirements from which to choose, and the ROI of the search I'd think somewhat dubious. Let’s face facts, in a process or system context, a patient and a customer are identical entities: a CRM/ERP workflow for managing customer opportunities through a sales cycle or order-to-cash is not fundamentally different from a patient (customer) booking an appointment (activity), seeing a doctor (vendor), assigned tests and treatments (products/services), and so on. Process is process, data is data, applications are applications, and infrastructure is infrastructure. Hire for attitude, skills, and the ability to quickly adapt and contribute. Restrictive hiring requirements are rarely an efficient or effective strategy. #Hiring #Recruiting #Skills

Dear my valuable connections, Right now, with the permission of my friend, I would like to share with you a resume of a Ecommerce She have experienced background in operational planning User Growth especially Flash Sale Channel Operation & Performance (Quality Control Center). Possessing a strong work ethic and enthusiasm, positive attitude, eager to work & learn is a fast-paced environment. Specifically, She is a confident and enthusiastic Performance Executive who is always willing to learn new skills and take on more responsibility. Here's a look at what her background is: 1/ Planning: - Manage the procedure, implementation, tracking and measurement of each campaign on flash sale. - Synthesize and analyze campaigns to improve and optimize each sub-channel and mechanics. - Work on subsidy schemes and be able to control/ work within budget set and report any overspend/ maintain regular measurement of the ROI of the campaigns - Build SOP for Flash Sales deals for A+ and mega campaigns to ensure effective interaction with stakeholders including commercial team, onsite team and marketing team. 2/ Main responsibilities: - Create all campaign portals with different criteria to ensure clarity, accuracy, and compliance with performance tracking. - Analyze and evaluate registered deals on Flash Sales through indicators of sales history and selling price, then combine with information about the market, traffic and customer base to select appropriate assortments to sell on Flash Sales. - Follow system-related issues to set up and handle them promptly, thereby understanding backend metrics to effectively apply on Flash Sales channel. - Synthesize and analyze campaigns to improve and optimize each sub-channel and mechanics. - Willing to support ad-hoc requests from both management and categories' team. 3/Report & Analytics: - Statistics on the performance of all deals, which deals contribute the most GMV to the platform - Re-evaluate the campaign plan for the advantages that need to be promoted and the disadvantages that need to be overcome - Write a report Statistics on whether the allocated budget has been used up and whether there is a surplus or shortage Please message me to see her full CV and his contact. Contact me ASAP if you're seeking a potential candidate like her I hope you would be able to find a suitable candidate. #sharecv #ecommerce #keyaccountmanagement #connectingpeople

🌟 Looking to Transition from Customer Service? Here are Top 5 Career Paths! 🌟 Customer service teaches you so many valuable skills that can easily transfer to a range of other careers. If you’re looking for a change, here are five roles that can be a natural next step, leveraging your customer service expertise: 1️⃣ Account Manager (3-5 years in customer service): If you’ve been handling customer relationships, you’re already well-prepared to manage client accounts and ensure satisfaction while solving problems. 2️⃣ Sales Representative (2-4 years): Your ability to engage with customers and understand their needs makes for a seamless shift into sales, where building trust and closing deals is key. 3️⃣ Project Coordinator (3-5 years): Customer service builds strong organizational and multitasking skills—perfect for managing project timelines, resources, and communications. 4️⃣ Human Resources Specialist (2-4 years): Working with people daily equips you with the communication and interpersonal skills needed to help employees navigate challenges and stay engaged. 5️⃣ Operations Coordinator (3-5 years): Your attention to detail and ability to manage workflows will help you excel in ensuring smooth business operations and process improvements. Remember, your customer service experience is more valuable than you think! It can set you up for success in so many areas. Ready to make a move? 🚀 #CareerTransition #CustomerService #SkillsThatTransfer #CareerGrowth #NewOpportunities

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