This feels a bit opportunistic, but it’s exactly the reason I came to Nexthink - to help demonstrate that it doesn’t need to be this way. And our teams, as well as our product, never cease to amaze me.
We recorded this episode just a few hours ago, and it’s out. Here’s the point: Everything IT touches will break something, somewhere. In this case, it broke a lot, everywhere. And IT teams around the world spend countless sleepless hours and days recovering for their employers. A big part of that timeline was surely trying to figure out if the issue was caused by internal IT, and then by which vendor. Most outages consume the bulk of the duration in troubleshooting scope, impact, and cause before they even get to remediation.
Whether it’s caused by internal or external influences, visibility, quick awareness, communication, and action are critical in these moments. Instead, many spent hours in the dark, while their help desks were flooded with calls to helpless agents. And while their business suffered in some cases irreparable long term harm.
It doesn’t have to be this way. Give a listen and let us know what you think, and if you’re ready to change the IT ops paradigm for good.
#DEXOps
#TheDEXShow
#ExperienceMatters
🚨EMERGENCY DEX SHOW🚨
Gaurang Ganatra joined Tim Flower and Thomas McGrath this morning to breakdown the #CrowdStrike outage. Listen in to learn how Nexthink worked with our customers to mitigate the potential impact through preventative IT management and advanced observability capabilities including a brand new library pack that was launched just hours after learning about the incident.
https://lnkd.in/e7Gsnd26
#crowdstrikeoutage #ITops #DEX #nexthink #Microsoft #Microsoftoutage #podcast #TheDEXShow
Client Director @ Nexthink Digital Employee Experience
3moThank you for releasing the DEX show early to share what we learned and how we can help. I am so proud of the collaborative effort and response using automation to resolve this outage swiftly and at scale for our valued customers and partners.