How do you prevent trade recipes from leaking when staff resigns is akin to Penang’s proposed foreign cook ban, aimed to preserve the kung-fu of cooking Penang food. Similar questions were raised at a recent event organised by #IAL where few SMEs raised a similar question during the Panel Discussion. So here is a simple view.
One's learning journey begins with #conceptualknowledge in "how to do it" through reading, viewing, listening, experiencing or thoughtful mental reflection. Each and everyone of us, is determined by what our mind is disposed to do, or believe in certain situation, is labeled #dispositionalknowledge. A veteran cook, in the case of Penang hawker food builds #tacitknowledge acquired through experience, that is often difficult to communicate and teach.
The strategy to preserve these "preparation secrets", depends on the size of the company (hawker, food court chain, food manufacturing plant). A global food manufacturing company may have production capabilities in different companies, with different levels of access to who could see or use these recipes, mostly the CEO. Many organisations have food handlers / production operators, like foot soldiers, even if they tried to steal the recipe, is NOT possible to duplicate the process. Even if the foot soldier were to work for a competitior, mimicking the whole process, is no simple feat.
Take Coca Cola's success, lies in distribution, advertisement, marketing, apart from a formula, which may not be a wonder formula, with mighty global assets behind it. Scaling back to small hawker context, a cook having the complete know-how (conceptual knowledge) and experience (tacit knowledge), maybe able to replicate it. Yet, here is where strategy sets in creating extensions, differentiations, and process. These ARE the secrets.
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