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Providing better information to your customers helps them make informed decisions about purchasing your products. Apimio’s Data Quality Management ensures your product information is accurate and complete through product and image quality scores. Learn More about Apimio’s Data Quality Management feature: https://lnkd.in/dpibR6di Apimio offers features such as Image Quality Score and Product Quality Score. With Product Quality Score, you can see how accurate and complete your product details are. Also, the Image Quality Score ensures that every product photo looks its best! By providing customers with clear, detailed descriptions and specifications, Apimio helps prevent dissatisfaction, ensuring customers are fully informed before purchasing, leading to fewer product returns. Please feel free to comment below or share your thoughts on how data quality management has impacted your business. We'd love to hear from you! 💬 #ProductDataQuality #DataQualityManagement #Ecommerce #CustomerExperience #ApimioPIM #ProductInformationManagement

"𝑺𝒖𝒄𝒄𝒆𝒔𝒔𝒇𝒖𝒍𝒍𝒚 𝑨𝒑𝒑𝒍𝒊𝒆𝒅 𝑺𝒊𝒙 𝑺𝒊𝒈𝒎𝒂 𝒎𝒆𝒕𝒉𝒐𝒅𝒐𝒍𝒐𝒈𝒊𝒆𝒔 𝒕𝒐 𝒓𝒆𝒅𝒖𝒄𝒆 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝒄𝒐𝒎𝒑𝒍𝒂𝒊𝒏𝒕𝒔 𝒂𝒏𝒅 𝒆𝒏𝒉𝒂𝒏𝒄𝒆 𝒐𝒑𝒆𝒓𝒂𝒕𝒊𝒐𝒏𝒂𝒍 𝒆𝒇𝒇𝒊𝒄𝒊𝒆𝒏𝒄𝒚 𝒃𝒚 𝒂𝒅𝒅𝒓𝒆𝒔𝒔𝒊𝒏𝒈 𝒒𝒖𝒂𝒍𝒊𝒕𝒚 𝒊𝒔𝒔𝒖𝒆𝒔 𝒂𝒏𝒅 𝒔𝒕𝒓𝒆𝒂𝒎𝒍𝒊𝒏𝒊𝒏𝒈 𝒑𝒓𝒐𝒄𝒆𝒔𝒔𝒆𝒔 𝒊𝒏 𝒐𝒖𝒓 𝑪𝑵𝑪 𝒅𝒆𝒑𝒂𝒓𝒕𝒎𝒆𝒏𝒕 𝐌𝐟𝐠. 𝐅𝐚𝐜𝐢𝐥𝐢𝐭𝐲 𝐢𝐧 𝐃𝐮𝐛𝐚𝐢 𝐔.𝐀.𝐄" 𝑻𝒉𝒆 𝑪𝒉𝒂𝒍𝒍𝒆𝒏𝒈𝒆 Our CNC department was plagued with frequent customer complaints related to product defects. Added to quality concerns, we identified inefficiencies in our operations, including excessive changeover times between different jobs and longer part cycle times due to inefficient tooling. 𝑺𝒕𝒓𝒖𝒄𝒕𝒖𝒓𝒆𝒅 𝒂𝒑𝒑𝒓𝒐𝒂𝒄𝒉  𝑰𝒎𝒑𝒍𝒆𝒎𝒆𝒏𝒕𝒊𝒏𝒈 𝑺𝒊𝒙 𝑺𝒊𝒈𝒎𝒂 𝐃𝐞𝐟𝐢𝐧𝐢𝐧𝐠 𝐭𝐡𝐞 𝐏𝐫𝐨𝐛𝐥𝐞𝐦 Our initial focus was to clearly define the issues we were facing. Customer complaints highlighted problems with product defects, while internal reviews revealed inefficiencies in changeover times & part cycle times. Our goal was to improve product quality while also optimizing operational processes. 𝐌𝐞𝐚𝐬𝐮𝐫𝐢𝐧𝐠 & 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐧𝐠 We began by measuring the extent of the problems. Data from customer complaints and production logs indicated that the inspection process was a significant contributor to defects. We assessed our changeover times & part cycle times.This analysis revealed that excessive c/o times between different jobs and inefficient tooling were key factors in our operational inefficiencies. 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 Through this process,we identified that the primary problems were: Inspection Tool Issue: The inspection tool was not suited for our specific needs. Changeover Times:Lack of proper planning led to prolonged changeover times between different jobs. Part Cycle Times: Inefficient tooling was extending the part cycle times. 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐢𝐧𝐠 𝐚𝐧𝐝 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐢𝐧𝐠 𝐒𝐨𝐥. Inspection Process Improvement:We replaced the inadequate inspection tool with a more suitable one & enhanced training for our inspection staff. Reducing Waste:We focused on reducing waste associated with changeover times. By implementing better planning & standardizing procedures, we streamlined the C/O process. Efficient Tooling:We invested in more efficient tooling sol. that reduced part cycle times & improved overall productivity. 𝐂𝐨𝐧𝐭𝐫𝐨𝐥𝐥𝐢𝐧𝐠 𝐚𝐧𝐝 𝐌𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠 To ensure the effectiveness of the changes, we established a control plan. We monitored the performance of the new inspection process,evaluated the improvements in c/o times, and tracked the reduction in part cycle times. Regular audits & feedback mechanisms were implemented to make further adjustments and maintain continuous improvement. 𝑹𝒆𝒔𝒖𝒍𝒕𝒔 & 𝑰𝒎𝒑𝒂𝒄𝒕 𝘙𝘦𝘥𝘶𝘤𝘵𝘪𝘰𝘯 𝘪𝘯 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘤𝘰𝘮𝘱𝘭𝘢𝘪𝘯𝘵𝘴,𝘌𝘯𝘩𝘢𝘯𝘤𝘦𝘥 𝘖𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘌𝘧𝘧𝘪𝘤𝘪𝘦𝘯𝘤𝘺, 𝘐𝘮𝘱𝘳𝘰𝘷𝘦𝘥 𝘱𝘢𝘳𝘵 𝘤𝘺𝘤𝘭𝘦 𝘵𝘪𝘮𝘦

"A customer’s priorities may be both explicit (stated clearly or obvious) and implicit (unsaid or unexpected). Understanding the scope and interdependence of these priorities allows you to better address each customer’s implicit needs and help you deliver a higher level of service." #ElevanceHealth #ContinuingEducation #CustomerService #Percipio

Proper calibration and metrology are critical for ensuring accurate measurements across industries. They improve product quality, customer satisfaction, and operational efficiency. This blog explains the basics of calibrated metrology, including key aspects like measurement standards, traceability, and quality assurance. Discover how maintaining well-calibrated equipment boosts reliability and positively impacts your bottom line. Learn more in this blog by Shane Hamlin about how these practices can help your business succeed. #Metrology #Calibration #QualityAssurance #HallamICS #IndustrialStandards https://hubs.li/Q02QscRy0

Customer Feedback: Key Components of Customer Feedback Management: 1. Collection and Recording: Multiple Channels: Gather feedback through diverse channels such as customer service, post-market surveillance, surveys, and social media. Accurate Recording: Ensure all feedback, both positive and negative, is documented accurately and in a timely manner for traceability. 2. Analysis and Evaluation: Risk-Based Analysis: Prioritize feedback based on the risk to patient safety and product quality. Complaints related to device malfunctions or safety concerns must be evaluated promptly. Trend Analysis: Monitor recurring issues and trends to identify potential areas for improvement or product redesign. 3. Action and Response: Corrective Actions: Implement corrective or preventive actions (CAPA) in response to customer complaints to prevent recurrence of issues. Communication: Provide timely feedback to customers on actions taken, demonstrating commitment to quality and customer satisfaction. 4. Integration with QMS: Feedback Loop: Integrate customer feedback into the Quality Management System (QMS), using it as a critical input for continuous improvement. Management Review: Ensure that feedback is regularly reviewed by top management to drive strategic quality initiatives. Why Customer Feedback is Critical: 1. Enhances Product Quality: Customer insights help identify weaknesses in product design, functionality, or usability, enabling manufacturers to make necessary improvements. 2. Improves Patient Safety: Timely feedback on product performance in the field can alert manufacturers to potential safety issues, allowing for swift corrective actions to protect patients. 3. Regulatory Compliance: Capturing and addressing customer feedback is essential for maintaining compliance with ISO 13485:2016 and other regulatory standards like MDR and 21 CFR 820. 4. Drives Innovation: Customer suggestions and feedback can inspire innovation, helping manufacturers develop better products that meet evolving market needs. Best Practices for Managing Customer Feedback: Proactive Collection: Regularly seek feedback through structured surveys and proactive engagement, not just through complaints. Cross-Functional Collaboration: Involve quality, regulatory, and product development teams to analyze feedback and implement improvements. Regular Reviews: Continuously monitor and review feedback as part of management reviews to ensure ongoing alignment with customer expectations and regulatory requirements. #MedicalDevices #CustomerFeedback #ISO13485 #QualityManagement #ContinuousImprovement #PatientSafety #Compliance #CustomerSatisfaction #HealthcareInnovation

Implement the Culture of Excellence with the smart BPA Solutions, https://lnkd.in/dxq29unE ⭐ How to measure service excellence? 6 KPIs, https://lnkd.in/djg3H9pX #opex #qualitymanagement #sixsigma #eQMS

Learn how to implement Layered Process Audits (LPAs) in the Automotive, or any other industry, to improve product quality and customer satisfaction. LPAs can be applied to verify any defined process within an organization. This course will help you use the AIAG CQI-8 Guideline to confidently implement LPAs at your facility. Participants will become comfortable with an efficient LPA implementation model and the sample formats and reports provided within CQI-8. Activities in the workshop will help participants create effective LPA questions, and discussion will include differences between the major OEM customer requirements for LPAs. https://loom.ly/48e-E4g #layeredprocessaudits #LPA #manufacturing #luminousgroup #AIAG

Did you know that a whopping 72% of manufacturers struggle with first-contact resolution in customer support? That means frustrated customers and lost business opportunities. But what if you could transform your case management and achieve sky-high satisfaction? If you missed our latest webinar, 'Mastering Case Management in Manufacturing', don't worry. We got you covered. Watch as we unveil the secrets to a 360° view of your platform, effortless service parts forecasting, and streamlined customer support. https://lnkd.in/gciVVn4T Here's what you'll learn: 🚀 Boost First Contact Resolution Rates and Skyrocket Customer Satisfaction 🚀 Leverage Data for Smarter Decision-Making 🚀 Optimize Your Manufacturing Platform for Peak Efficiency Watch Now and Transform Your Case Management Game! Got queries? Get in touch with our experts at hello@areya.tech to keep the conversation rolling! #manufacturing #casemanagement #webinar #manufcaturingplatform #servicepartsforecaseting #customersupport #firstcontactresolution #customersatisfaction #datadriven #decisionmaking #manufacturingoperations #inventorymanagement #salesforcecommunity #trailblazercommunity #areyatechnologies Deepish Adwani Rutesh Adwani Sridhar Gurram Roshan Makhija Neha Rao

Maintain the #vision   Was invited to share how I worked with the introduction and maintenance of our vision and strategic goals, and thought I would take the opportunity to share it here on LinkedIn as well.   We, as a staff function, have had the vision "Easy & Correct" for over 2.5 years. The vision means that we should make it easy for the core business to do things right, which in a municipal business is easier said than done. Municipalities are governed by several overlapping laws, rules and guidelines that are not always so easy to interpret or determine which one has a mandate over the other in a certain situation or make exception decisions where the general guidelines leave room for interpretation.   Having a stated vision has been of great help to us in our daily work and how we set the long-term goals. But it has also required a lot of work to create consensus within the team with what we mean and which strategic goals we need to work with.   Initially, we worked a lot with the customer perspective, our delivery's and our process.   With the tasks of leading digitalization, procurement, contract management and management support, we rarely work directly towards the end customer which means that we rather need to have an understanding of the needs of the core business. An example of this is that we need to consider that the majority of our customers are sociologists, which means that they do not always have a natural interest in e.g. our procurement or digitalization, but that they are experts in meeting the end customer and supporting them in their needs. We need to create conditions for them to be able to do what they do best and at the same time make it as easy as possible for them to live up to e.g. all documentation and registration requirements.   The delivery of customer support was initially manual-based. Which means, there was a lack of connection between the vision (impact) and our delivery (output). Quite quickly, we introduced several measurement points for deviations, customer experience, etc (outcome). Through our deepened understanding of the customer's needs, we decided to make a transition from manual-based to consultant support.   In order to make this transition, we needed to redo our processes, divide the assignments into areas of responsibility and customer groups. All processes became needs-driven, which allowed us to end assignments that did not lead to the vision (impact).   Today, the "Easy & Correct" vision is part of my Operation’s everyday work and perhaps my main tool for leading our business forward. Every week we have special meetings set aside to make it easier for the core business to do the right thing. We always use our vision as a guideline in our deliveries and development work. I would say that today we live and breathe Easy & Correct.   Even though we spent an a lot of time working on both the vision and the strategic goals, it falls, in my opinion, into the minimal input maximum output category.