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A regional leader in personal lines property and casualty (P&C) insurance consistently led its peer group in policyholder experience and service performance. However, both its expense and loss ratios were routinely higher than competitors’ and stubbornly resisted management’s persistent improvement efforts. Technology implementations alone weren’t delivering the promised cost or productivity benefits. Management was seeking a new strategic process-improvement partner—one that would deliver benefits and further prepare their organization for deep automation. They contacted The Lab...find out why in the case study below.....

Insurance Carrier: Claims Leakage & Processing Efficiency Improvement with Deep Standardization, Analytics & Automation

Insurance Carrier: Claims Leakage & Processing Efficiency Improvement with Deep Standardization, Analytics & Automation

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