🌟 Exciting News Alert! 🌟 We are thrilled to announce the well-deserved promotion of Maria Pereyra to the position of Front Office Supervisor at The Sinclair Hotel! Maria has taken the lead on many projects and has shown her outstanding customer service skills since day one. Please join us in congratulating Maria on this well-deserved achievement!
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Do you love making curries and extending your career in Hospitality Industry? If yes, then comment "Yes" on my post
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Have you secured your first hospitality job and now find yourself preparing to embark on this new journey? Dive into this invaluable blog penned by my esteemed colleague Klaudia Piotrowska, who has walked in your shoes and offers invaluable advice on navigating your first day with confidence!
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I did something rather silly 😜 I forgot my suit (which is mandatory) when we had planned a beautiful afternoon tea at London's famous hotel... The Ritz The Ritz London. But instead of being turned away... they provided me with one! A special thank you to all the people there. The reception, the waiters and staff members were MAGNIFICENT. But why write and post this??? 🤔 Not just because of how they delt with my silliness and forgetfulness... It was great LEARNINGS and examples of: ✅ How to treat people. ✅ How to deliver world class service. ✅ How to take a silly awkward moment and turn it into humour... which made me feel better. This was a classic example of FIRST CLASS service. Something we all can LEARN from. Will I visit again? Absolutely. Preferably with my suit next time. 🙂 The difference that makes the difference is world class service. Be world class Practice what you preach. (visited January 2023)
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ASI Certified Sommelier / WSET® L3 in Wine & Spirit 🇹🇼Best Sommelier in Taiwan 3rd Beverage Manager / Wine & Bar Consultant
I'm always pondering my position in the industry. Going it alone has never been my choice, especially after experiencing firsthand the challenges and hardships of the hospitality industry. I feel compelled to contribute something, recalling how my predecessors, teachers, and officers once mentored and cared for me. Living solely for oneself without regard for others wouldn't fulfill me. It's not about my own strength, but rather about hoping to contribute what I can to the industry. Particularly in the service sector, where human interaction is paramount, genuine warmth and connection cannot be replaced by machinery or technology. Finding value and professionalism in service, I believe, requires being moved by serving others first. This aligns with the core values of the company I'm currently with, the InterContinental Hotels Group. Unlike the traditional customer-centric approach, they prioritize and affirm each of us, acknowledging that only when employees are well cared for can they better serve customers, creating a positive cycle. I've come to realize that genuine treatment of others from the heart is truly felt. There's nothing more profound than finding like-minded partners in the restaurant industry who trust and are willing to work hard together, making us the first fully staffed unit before the hotel's opening. In this process, every effort feels worthwhile, and I hope to work together with my colleagues to elevate the industry wholeheartedly for the greater good. The road ahead is long, and the goals are distant, but with enthusiasm and dedication, we'll surely reach higher realms together. Let's encourage each other along the way.
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🌟 Finding Joy in the Hospitality Industry 🌟 As front liners in the hospitality industry, we're no strangers to the routine smile that graces our faces 24/7. It's a familiar dance we perform, greeting guests with warmth and professionalism day in and day out. But let's be real, maintaining that smile isn't always easy. It can be exhausting, even downright boring at times. Yet, we do it because of our passion for hospitality, and because we understand the importance of making every guest feel welcome and valued. What keeps us going is the realization that while this routine may be second nature to us, it's an entirely new experience for the individuals we serve. Each interaction is an opportunity to make a positive impact, to brighten someone's day with our genuine warmth and empathy. So we take it step by step, serving from the heart with each encounter. And you know what? The exhaustion of our daily tasks becomes bearable when we remember the honor and privilege it is to be in this industry, an honorable job that not everyone is willing to take up. So to all my fellow hospitality warriors out there, let's wear our smiles proudly. Let's embrace the challenges, the long hours, and the occasional frustrations, knowing that each moment of genuine connection makes it all worthwhile. Be proud of the work you do, for you are the heartbeat of the hospitality industry. Together, let's continue to serve with joy, empathy, and unwavering dedication. 🤍 #HospitalityHeroes #ServiceWithASmile #hoteliercycle #hoteliervshoteliar #hoteliarvoyageseries
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Working in the hospitality industry can make you a better person, a better customer, and a better guest. When you work in this industry, you gain an understanding of the hard work that goes on behind the scenes, which makes you more present, grateful, and respectful when you are on the other side as a customer or guest. It builds on the idea that the hospitality industry connects so much to empathy—even on the flip side, when you are the one being served.
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General Manager at Smiling Hotel, Angkor Wat, 🇰🇭 Tours arrangements @Angkor Wat, Cambodia 🇰🇭 Part time teaching @ Angkor University 🇰🇭
What is the best way to grow a successful career as a hotel general manager, in your opinion? ✏️ Listen actively, attentive and respectful
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The Heartbeat of Hospitality 💓 As a Guest Relations Associate, I believe that hospitality is more than just a job—it's a passion. It's about going above and beyond to make every guest feel valued and appreciated, whether it's through a friendly smile, attentive service, or thoughtful gestures. #HospitalityPassion #GuestRelations #CustomerExperience #HospitalityIndustry
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Develop the skills and knowledge you need to be a success in hospitality at LIHMCT.
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They might forget my words, but they will never forget how I made them feel. That’s what I learned from my job a long time ago. “We are Ladies and Gentlemen, serving Ladies and Gentlemen.” I will never forget that slogan. This motto still guides me today. And I’m forever grateful for that. I learned how to create a memorable experience. 3 lessons I still use today: 1. Make a great first impression → The way we welcomed guests mattered. → One smile. One greeting. One warm gesture. ↳ On LinkedIn, your headline, photo, and about section are your greeting. They speak before you do. 2. Focus on the small details → Remembering a guest’s name. → Knowing their favorite drink. ↳ On LinkedIn, small things count too. The way you reply to comments, The way you format your posts, People see everything. 3. Show up every time → Every guest. Every stay. → They expected the same high standard. ↳ On LinkedIn, consistency is how you build trust. If you want people to think about you, show up. Show up the same way, every time. One Last Thing: Just like a 5-star hotel, leave everyone with a great feeling.
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