American Customer Satisfaction Index (ACSI®)’s Post

Wawa, Inc. has been crowned the reigning champ of the inaugural #ACSI 2024 Convenience Store Study, scoring an ACSI score of 82 (out of 100) in #CustomerSatisfaction. QuikTrip finishes second at a score of 81, followed by Buc-ee's, Ltd. and Murphy USA tied at 80. The draw for customers? A robust set of food options. Hoagies are bringing in #Wawa customers, while #QuikTrip looks to install QT Kitchens ® across the chain. Get insights on your favorite pit stops  in the ACSI’s full study: https://lnkd.in/gPxWsKsG

Wawa, Inc.’s hoagies have put the convenience store on the map! In the #ACSI’s inaugural Convenience Store Study, the chain took home the top spot in #CustomerSatisfaction, possibly putting to bed the “#Wawa vs Sheetz” debate for the year. But Wawa was followed extremely closely behind QuikTrip and Buc-ee's, Ltd.’s. Only time will tell how these trends change, so check back next year for the ACSI’s 2025 Convenience Store Study! In the meantime, learn more in Ishita Srivastava’s DailyMail.com article: https://lnkd.in/gaN9y5wt

Wawa, Inc. has clinched the top spot in the inaugural #ACSI Convenience Store Study with a score of 82 (out of 100) in #CustomerSatisfaction, leading the charge in transforming convenience stores into full-service food destinations. Close behind, QuikTrip and Buc-ee's, Ltd. are setting high standards with scores of 81 and 80, respectively, emphasizing quality food and excellent service. The study highlights a shift towards convenience stores enhancing their food offerings, leveraging technology, and optimizing #CustomerExperience to stay competitive. This is especially important as fuel margins shrink with the rise of #ElectricVehicles. Sheetz shows strong potential, ranking closely with a score of 79, demonstrating the tight race in this evolving market. Jordan Valinsky shares more details via CNN: https://lnkd.in/gW2C4MFh

See the full insights in the inaugural #ACSI 2024 Convenience Store Study: https://lnkd.in/gnmaRAX5

Vote below, then see which convenience store took the top spot in the inaugural ACSI 2024 Convenience Store Study: https://lnkd.in/gnmaRAX5

After a notable shuffle last year, Apple has reclaimed its leadership position in the #ACSI’s 2024 Household Appliances and Electronics Study, scoring a score of 85 (out of 100). This score tops the PC industry average by four points and exceeds Apple’s own 2023 score. In a competitive year, HP ascended to second place with an impressive score of 84, while Samsung Electronics, last year's co-leader, moved down to third place with a score of 82. Dr. Hura Anwar’s Digital Information World piece shares more insights into the shifting landscape of #CustomerSatisfaction with electronics: https://lnkd.in/dbEQxBgU

Samsung Electronics’ tie with Apple as the leading brand for #CustomerSatisfaction among PCs is over. Apple takes the crowning title back in the #ACSI’s 2024 Household Appliances and Electronics Study. HP moves up to second, while Samsung now slides to third. Michael Potuck shares his analysis of the data via 9to5Mac: https://lnkd.in/gxtfrADh

While customers are happy with their consumer electronics, household appliances aren’t measuring up. The #ACSI’s 2024 Household Appliances and Electronics Study found that scores for TVs and PCs, which include desktops, laptops, and tablets, hit record highs of 82 and 81, respectively, while household appliances dropped one point to 80. This is following declines in product and service quality. Dieter Holger shares the full story on the data in his article for ConsumerAffairs: https://lnkd.in/gPurEb9A

Next Tuesday, October 1, we're releasing the inaugural #ACSI 2024 Convenience Store Study. Come back to get the full details on #CustomerSatisfaction on America’s favorite stop shops!

Before you hit the ‘buy now’ button on that new appliance, you may want to check out the #ACSI’s latest household appliances data! Appliance brands are throwing around a lot of buzzwords to lure customers with different smart features, but what really matters is picking the appliance that works best for you and won’t give you problems down the line. See which appliance brands customers are most satisfied with in Cynthia Lawrence’s piece for Tom's Guide: https://lnkd.in/gBVp-zp5