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Groundbreaking Verde Group White Paper Exposes Why CX Investments Often Fail | Source: The Verde Group #pressrelease #customerexperience #CX #whitepaper #marketresearch The Verde Group https://lnkd.in/g7dRtbxX

Customer experience will remain a major focus in 2024 for c-suite executives across industries, including the IT sector. At the heart of innovation are new intelligent technologies that transform customer journeys and the way data is leveraged to improve personalisation, efficiency, and responsiveness. This article offers some interesting use cases illustrating how tech firms are redefining customer experience while ensuring a more seamless transition towards CX-centricity through GenAI, LLMs, and other evolving technologies. How is your business putting customers first through smarter tech and more intelligent ways of working? #CX #GenAI #customerexperience

Tighter integration between customer experience (CX) and employee experience (EX) systems is emerging as a strategic imperative for organisations. But the real question is: HOW do you achieve harmony to deliver real outcomes, improved retention, and optimisation? D. Daniel Ziv, Vice President, AI and Analytics, GTM Strategy at Verint, shares his perspective from this Enterprise Connect panel discussion. Read on for more practical advice on achieving interconnected CX and EX.   https://lnkd.in/gsBn4JD2 #CX #EX #Innovation

Highly recommend checking out our latest piece from Qualtrics XM Institute, 'Getting Started: Integrating Digital into Your CX Efforts'. Shoutout to Juliana Smith Holterhaus and the rest of the team for leading out on this great work! #CustomerExperience #VOC #CX #Digital

The CX industry is evolving rapidly. IT decision-makers and customer contact leaders face budget challenges while striving to align CX with corporate goals. Key megatrends include GenAI, call deflection, hybrid work models, increasing video interactions, and personalized solutions for a multigenerational workforce. Organizations must prioritize trust, ease of use, and reliability in selecting CX providers to stay agile and competitive. By strategically aligning CX goals across departments, businesses can enhance customer retention and unlock new growth opportunities. How is your organization adapting its CX strategies to meet evolving customer demands? Learn more: https://hubs.la/Q02FNJR_0 #CustomerExperience #CXInnovation #GenAI #HybridWork #DigitalTransformation Robin Joffe | Saurabh Verma | Anas Haj Kasem | Sami Shaikh | Hani Al Sayed | Abdulaziz Jalab | Arun Stanly | Nimisha Iyer | Sneha Nair

The complexity of delivering exceptional and consistent #customerexperiences (#cx ) is intensifying due to growing interaction volume across many #channels . Unchecked, it makes the #management and operation of exceeding #customerexpectations and empowering employee #productivity extremely difficult, if not impossible. Jennifer L. Wilson at NICE discusses proven steps to reduce complexities in your CX through streamlining and consolidating your technology, and how technology is just part of an overall holistic approach to simpler, consistent CX called #customerexperience interactions (CXi).

🌟 Unlocking Success with Customer Experience Management (CEM) 🌟 In today’s dynamic business landscape, Customer Experience (CX) reigns supreme. It’s not just about selling products or services; it’s about creating lasting impressions, building trust, and fostering loyalty. Let’s dive into why CEM matters across all industries and how Bahwan CyberTek’s dtworks platform is shaping the future of customer-centric strategies. 1-What is CEM? 🌟CEM encompasses everything an organization does to deliver superior experiences, value, and growth for customers. It’s not limited to transactions; it’s about the entire journey—from discovery to post-purchase support. 🌟The four key components of CX are brand, product, price, and service. Organizations that prioritize CEM understand that it’s as crucial as the products and services they offer. 2-Why Does CEM Matter? 🚀Brand Preference: Exceptional experiences differentiate brands. Customers remember how they felt during interactions, and that emotional connection drives loyalty. 🚀Revenue Boost: Satisfied customers become repeat buyers and recommend your brand to others. Word of mouth is a powerful growth accelerator. 🚀Cost Reduction: Happy customers stay longer, reducing churn. It’s more cost-effective to retain existing customers than acquire new ones. 3-Introducing dtworks by Bahwan CyberTek: dtworks is a cutting-edge CEM platform designed for the future. Here’s why it stands out: 🚀Seamless Implementation: Our platform integrates seamlessly into existing systems, ensuring efficient operational frameworks. 🚀Rich Visualizations and Analyses: dtworks empowers businesses with subsurface data insights, enabling informed decisions across units. 🚀Industrial Analytics: We don’t just manage data; we innovate it. Retina’s advanced analytics and data mining capabilities enhance business cases for existing assets. 🚀Global Impact: Join the 2,200+ companies growing with us. Our track record includes success stories from major oil marketing companies, retailers, and more. 4-Your Journey with dtworks Explore dtworks and witness the transformation. Whether you’re in retail, BFSI, oil and gas, or any industry, dtworks is your compass toward sustainable success. Connect with us, embrace digital evolution, and build a future where customer experience reigns supreme. 🚀 Bahwan CyberTek: Empowering businesses, transforming lives. Join us on this exciting journey! 🚀 #CX #CEM #dtworks #CustomerExperience #Innovation #DigitalTransformation #dtworks

Quadient is proud to be recognized as a Notable #CustomerJourneyMapping Platform Vendor in the Forrester Landscape, “The Customer Journey Mapping Platforms Landscape, Q1 2024.” Providing an overview of the market's key vendors, the report supports informed #VendorSelection by defining top #UseCases, required #functionality, and differentiating #capabilities. According to the Forrester report, Customer Journey Mapping (#CJM) platforms have evolved into an established market that continues to grow by double digits. “Most of the CJM platform market is enjoying double-digit revenue growth as organizations shift to hybrid workforces, elevating the need for virtual collaboration and driving CX teams to seek tools to create dynamic data-driven journey maps," writes Michelle Beeson, Senior Analyst at Forrester. If you’re one of many #CXleaders looking for a Customer Journey Mapping solution to increase cross-functional collaboration and better identify, prioritize, and manage journey improvements, we encourage you to read our new blog, which looks at the unique value and capabilities of our recognized CJM solution, 𝗜𝗻𝘀𝗽𝗶𝗿𝗲 𝗝𝗼𝘂𝗿𝗻𝗲𝘆. Visit the blog to learn how 𝗜𝗻𝘀𝗽𝗶𝗿𝗲 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 differentiates: https://lnkd.in/eMDiZNj6 #CustomerJourney #JourneyMapping #SaaS #TechInnovation #CX #CustomerExperience #CXtransformation #CustomerExperienceManagement #CXM #DataDriven #ExperienceDesign #Digital #Collaboration

Overcome some of the trickiest #CX challenges in the #IT market. Learn how in this CX Today article featuring #Five9.

How CIOs are improving the customer experience As CX has become more ingrained in business initiatives and viewed less as an afterthought, business leaders have devoted more attention to understanding how end users interact with tech. #cios #customerexperience