Today, CEO Doug Dreher visited Hyatt House Seattle and got to pose for a picture with GM Brennan Payne and MJ Alfaouri, our Q2 ATS (And Then Some) award winner. Brennan states, "MJ has been a frontline leader who genuinely cares about our guests and colleagues".
Just a month after MJ started, a family checking out after their Alaska cruise discovered their luggage—containing essential medication—was missing. With a flight in three hours and a language barrier adding to their stress, panic set in.
The team immediately sprang into action: "J" translated, Danni reviewed security footage, and MJ took over the front desk. The footage revealed that a shuttle driver had mistakenly taken the bags to Pier 91, two miles away.
Recognizing the urgency, MJ personally retrieved the luggage and returned it to the relieved guests, who made their flight with 20 minutes to spare. MJ truly embodies the spirit of “And Then Some.”
#HospitalityGreatness #ExcellenceinHospitality #ServeInspireDeliver
Managing Director, Hotel Debt Capital Markets, JLL Hotels & Hospitality
3moCongrats! It’s that time of year…I’ll be there soon and will have to check it out!