Want to turn your hotel into a place where guests rave about their experience? This article reveals the secret: create a positive hotel culture! The author explains how exceptional service starts from within. Keeping your team engaged, motivated, and empowered will set the stage for happy employees who go the extra mile to create unforgettable guest experiences.
#hotels#hotel#guestexperience#hoteliers#hotelindustry
<p>The new book “Total Hotel Mogel: Essays on Hotel Profitability” focuses on giving you the tools and insights you need to help your hotel organization continue to prosper no matter what 2025 brings.</p>
#ehotelier#hotelinsights
🏨 What's the secret to a great hotel stay? It could be something most guests don't even notice: the third-party management company working behind the scenes.
The J.D. Power 2024 North America Third-Party Hotel Management Guest Satisfaction Benchmark reveals that branded hotels managed by top third-party companies are leading in guest satisfaction, surpassing chain-managed and independent hotels.
🔑 Key insights:
- Despite higher room rates, overall improvement in perceived value for the largest third-party managed hotels has risen 6 points (on a 1,000 point scale), on average, from 2023.
- Staff service shines, with front desk efficiency and responsiveness driving higher guest satisfaction year over year.
👉 More valuable insights in the press release: https://hubs.la/Q02NwqlQ0#Hospitality#Hotels#HotelIndustry#HotelInsights#Travel#TravelInsights#GuestSatisfaction
Is it a good idea for the hotel owner and the hotel operator if the owner contracts with a separate F&B manger to run the F&B whilst at the same time the hotel operator manages the accommodation? What could possibly go wrong?
It can work in the right circumstances and with the right parties but it’s complicated. Please read on…
#hotelmanagement agreements #hotels#hotelmanagement#foodandbeverage
Hospitality Advocate | Author | 50 Most Inspirational in Travel | HSMAI Board | Public Speaker | Digital Marketing Strategy | Sales Consultant | Hotel E-commerce Leader | Partnering with companies to grow revenue.
According to an October 2024 survey from Hotel Management Magazine, here are the areas where hotel owners plan to invest "significantly" more than they did in 2024. What are your thoughts?
#marketingcheckin#hospitality#hoteliers#hotelmanagement
🏨 What's the secret to a great hotel stay? It could be something most guests don't even notice: the third-party management company working behind the scenes.
The J.D. Power 2024 North America Third-Party Hotel Management Guest Satisfaction Benchmark reveals that branded hotels managed by top third-party companies are leading in guest satisfaction, surpassing chain-managed and independent hotels.
🔑 Key insights:
- Despite higher room rates, overall improvement in perceived value for the largest third-party managed hotels has risen 6 points (on a 1,000 point scale), on average, from 2023.
- Staff service shines, with front desk efficiency and responsiveness driving higher guest satisfaction year over year.
👉 More valuable insights in the press release: https://hubs.la/Q02Nw1yj0#Hospitality#Hotels#HotelIndustry#HotelInsights#Travel#TravelInsights#GuestSatisfaction
Nearly 50% of hotel investments will go to technology in 2025.
This insight shared by Craig Carbonniere Jr., CHDM is not only revealing but inspiring. It’s a sign of just how much the industry is evolving.
For those who’ve been in hospitality for a while, this shift is almost surreal. (Remember when WiFi was considered a big tech investment? 😅)
Today, technology is moving quickly in hotels. We're seeing more owners investing in smart systems, mobile solutions, and even AI to improve the guest experience.
With 47.8% planning to invest in tech, it’s clear that owners see tech as the backbone of hospitality’s future.
Where do you see hotel technology going next?
Hospitality Advocate | Author | 50 Most Inspirational in Travel | HSMAI Board | Public Speaker | Digital Marketing Strategy | Sales Consultant | Hotel E-commerce Leader | Partnering with companies to grow revenue.
According to an October 2024 survey from Hotel Management Magazine, here are the areas where hotel owners plan to invest "significantly" more than they did in 2024. What are your thoughts?
#marketingcheckin#hospitality#hoteliers#hotelmanagement
