The Judge Club’s Post

Transcript

Uh, so Elena, thank you very much for taking the time to meet me today. Of course, it's a pleasure to see you again. A little bit of background. So for those who don't know, Elena's been judged on our events for more than 10 times. So it's really a pleasure to, to, to be able to have this conversation with you today. Elena. So how are you feeling today? Great, I feel amazing and you know, very good weather here. It's a people guy. But I can tell you that it's a pleasure to be here with you here today and I am extremely happy to be part and to participate in their words international because it's it's it's just such an amazing experience. I must tell you. Absolutely. Thank you very much for saying so I have a couple of questions for you just to give a bit of a background. So when was it exactly did you first start working in this field of work? See huh, Well, from as long as I remember, you know, I have been 1818 or actually almost 19 years in this in my career and I have been in an inverse and I in the dynamic world of customer services and customer experience. From my early days as a customer service agent, I witnessed this first hand. The transformative impact and exceptional customer interaction can have in the business performance as I progress through all the ranks and my passion for contributing and I've ever evolving customer experience only. Densify and in each in each new project, it felt like, you know, accelerating the opportunity to shape and weight the customers perceive and engage reporting our services some from being a customer service representative, still now leading a customer experience department. I only see the difference in the name, but none in in this core principles. Yes, of course, that is so inspiring. I especially admire how you implemented the initial practice into. Meeting a customer experience department actually. And what what is it exactly that you're in charge of within your organization right now? Yeah. So as a VP of Operations, my responsibilities extend beyond the traditional operations management because I oversee also, you know, in terms of back office configuration, project management, project management, project management and many other departments as well. Our approach is proactive and we're just not solving operational challenges. And conventionally we are also leveraging the technology or. Mating processes and exploring innovative solutions to elevate the productivity, efficiency and the customer experience beyond conventional limits. Wow, sounds like, uh, quite a responsible role you have, uh, but I have no doubts in the way you're handling it, of course. And Elena, what aspects of our events attracted you and LED you to express interest in, in judging? Well, what attracted me the most is the perception of your commitment to recognize and celebrate outstanding achievements in customer experience, the focus on innovation, the best practices. And in sharing the knowledge across the industries resonate with my personal and professional values. So judging at these events offers the unique opportunity for me to also learn from the best. And where I also, I also always aim to contribute in the set, benchmark it in the CX community. Absolutely, absolutely. I can already see how that fits perfectly into our judging process. And also what I wanted to ask is when you judge for the first time. Way back at, uh, in, uh, 2021 at the ICA. So, uh, what was your initial impression when the event actually completed? Well, after my initial judging experience in International Customer Experience Awards in 2021. Wow. He has passed the time. Yeah, I was impressed by the detail and rigorous presentations and at the enthusiasm of the participants commit, you know the committed to customer centric innovation. The event showcase unique strategies and demonstrated widespread the dedication and enhancing customer experience across various sectors. It was both inspiring and reassuring by surrounding the professionals who share the similar passion and mindset. Absolutely. Thank you very much for sharing that and I'm so happy that you gained, uh, so much. And, uh, my last question to you would be, uh, based on your experience, what would you consider to be the most valuable benefit out of judging on our events? Well, the most valuable benefit I gain from participating as a judge and sometimes, you know, judges is was the extensive networking and learning opportunities, engaging with like minded leaders and innovators that provide fresh. Insights, ideas that I could bring back in my own professional journey. It was incredibly enriching to have some sort of exchange perspective and emerging on the CX trends and challenges, which is also enriched my approach to operational excellence. Wow, wonderful, wonderful. Thank you very much for sharing this, Elena. Um, of course, uh, we are about to, uh, meet and see each other in November in London at the IXA. So very much looking forward to that and thank you once again for taking the time to, to meet me today. Thank you very much and it was a pleasure to see you and send my regards to all dream team and amazing. You know, it's, it's such a, such a wonderful, you know, support and effort that you are providing across all our. All participants and all judges is just as such amazing and it's remarkable as well. Thank you. Thank you for trying to do likewise, Elena, have a good day. Bye.