The PA Way’s Post

When it comes to department stores, just 1% of the highest spenders contribute to around 25% of average sales. Is it any wonder that stores are embracing their VIP clients? Special offerings, custom change rooms and lounges, restaurants and balconies and curated service are some of the perks. #vip #luxuryretail #customerexperience #retailtrends #departmentstores

The Heart of Retail In the early days of my career, there was a colleague who was nothing short of a retail wizard. She had an uncanny ability to remember our top customers by name, knew their shopping habits like the back of her hand. These customers weren’t just numbers in a database—they were cherished members of our retail family, each with their own quirks and preferences that she understood intimately. One particular customer had a passion for Alphonso mangoes. Every year, when the king of fruits was in season, she would send a box to his house as a delightful signal that his favourite treat had arrived. This personal touch wasn't just about making a sale; it was about forging a genuine connection. She knew when her customers went on long holidays and would adjust her sales strategies accordingly, understanding that a family vacation meant a dip in their usual spending. She even kept track of their gifting habits, ensuring that our store was always their first choice for special occasions. Yet another instance is a founder of an ice cream company, who would call her top and loyal customers on their special occasions, to reach out whenever a new product was launched. This wasn't just market research; it was a labour of love. Customers shared their feedback and preferences, which led to the creation of flavours that were instant hits. Driven by the desire to be even closer to her consumers, she opened physical outlets. This direct link to her customers helped her brand flourish, proving that having one's ears and eyes to the ground is key to retail success. In the end, there are no shortcuts in retail. It's about the heartfelt phone calls, the personalized messages, the genuine smiles, and the sincere thanks. Scaling up doesn’t mean losing the personal touch; it means finding new ways to keep that magic alive. Whether it’s through technology or maintaining those personal connections, the heart of retail remains the same: knowing and loving your customers. #retail #customerexperience #customerdelight I blog @ https://lnkd.in/gsxSAGNy

Free advice for all of the restauranteurs and bar owners in the competitive Dallas scene: if you're selling branded merch, don't hit your loyal customers with high industry mark-ups. In a city where the food, beverage, and entertainment markets are fierce, standing out is essential. If someone loves your venue enough to buy and wear your branded gear, they're doing you a huge favor by becoming a walking advertisement. This kind of grassroots promotion should come with a low cost of entry. Invest time in designing beautiful, creative merchandise that reflects the unique vibe of your establishment. Sell these items at affordable prices to make it easy for your patrons to show their love for your brand. This not only enhances your visibility but also deepens the connection with your customers, making them feel like part of your team. 🧢👕 By offering stylish, thoughtful designs at prices that make your customers happy, you create another layer of engagement and loyalty. In a bustling city like Dallas, where every edge counts, this can set you apart and make your place the go-to spot for memorable experiences. 🌟 #DallasEats #BrandLoyalty #CreativeMerch #CustomerEngagement

wanna get a better job in Luxury retail? Here are some facts that you should know: customer service isn't just about making a sale—it's about creating an unforgettable experience. That's where clientelling comes in. It's like having a personal shopper who knows your tastes better than you do. Luxury retail isn't just about expensive items—it's about creating a special feeling for customers. Clientelling is the secret sauce that makes it happen. It's about treating each customer like royalty, understanding their preferences, and making them feel valued. Imagine walking into a luxury boutique and being greeted by name, with the advisor knowing exactly what you like and suggesting items tailored just for you. That's the magic of clientelling. It's about building relationships and making customers feel special. The beauty of clientelling is that it's not just good for customers—it's good for business too. Loyal customers spend more and are more likely to recommend the store to others. It's a win-win situation. Of course, clientelling isn't always easy. It requires time, effort, and attention to detail. But the payoff is worth it. By investing in clientelling, luxury retail advisors can create lasting relationships with customers and ensure their business thrives. Rami Ben Ali #selfimprovement #clientrelations #clientappreciation #clientbookbuilding #luxuryservices

Understanding the Lebanese F&B Landscape: * Lebanese F&B sector is resilient and entrepreneurial despite economic challenges! 💪🇱🇧 * Lebanese consumers want unique experiences and value for money. 🍽️💰 Building Effective F&B Outlets: * Strong concept that caters to a specific niche or target market is key! 💡🎯 * Balanced menu that factors in profitability, food cost control, and customer preferences is essential! ⚖️💰😋 * Inviting atmosphere that reflects the concept and resonates with the target audience is a must! ✨🥰 Transforming Through Hospitality: * Warm, friendly, and attentive service that goes beyond expectations is key! 🌟❤️ * Creating a memorable dining experience through personalized touches and exceeding customer expectations is essential! 🎁🎉 * Building relationships with local communities and supporting them is important! 🤝🌍 #LebaneseFNB #Hospitality #FoodieHeaven

How to run a your F&B outlets in 2024 Because doing it the old way doesn't work anymore. 1/ Build value for your team and guests 2/ Personalise their experience 3/ Tell your story 4/ Use data and trends to understand your business 5/ Challenge your costs monthly 6/ Engage with your team the same as your guests 7/ Put well-being at the heart of what you do 8/ Be consistent 9/ Over communicate 10/ Continually innovate What would you add to the list? Drop it in the comments 👇🏻 Like how I think? ♻️ Repost & Share #innovation #success #hospitality #brand

With Hudson's Bay Company's recent US$2.65 billion deal to acquire luxury department store Neiman Marcus, it's clear that the landscape of retail is ever-evolving. Interestingly, across the pond, independent department stores are defying the trend of decline, experiencing a resurgence as consumers rediscover their love for physical shopping. By honing in on local consumer preferences and investing in their stores, experiences, and brand relationships, these independents are thriving and hitting the sweet spot on local high streets. In some ways, this mirrors what we are seeing in Canada, with the growth of La Maison Simons and their bold moves into new markets across the country. Whether independent or not, what is clear is that client relationships and outstanding service are core to achieving positive results! (I am shamelessly plugging the need for great talent! 😂 ) #retail #departmentstores #retailcareers #retailrecruitment

𝐈𝐭'𝐬 𝐭𝐡𝐞 𝐓𝐡𝐨𝐮𝐠𝐡𝐭 𝐓𝐡𝐚𝐭 𝐂𝐨𝐮𝐧𝐭𝐬 It is easy to overlook the simple yet profound impact of a thoughtful gesture. Corporate gifts are more than just tokens of appreciation, they show gratitude and are a way to celebrate success. Whether it is a bottle of wine, a box of chocolates, a luxury foodmarket hamper or a gift experience, these gestures speak volumes. It is not about the price tag, but the intention behind the gift. Harvey Nichols have a selection of corporate gifts to suit all occasions and budgets. For more information and to order, contact: jo.moran@harveynichols.com or drop me a message. #harveynichols #corporateservices #corporategifts #luxurygifts #employeerewards

🤝 When Your Customers Are More Like Family (The Rich Uncle Kind) 👑 Ever felt like you belonged to a secret club just by owning something? In luxury, we're not just building customer bases; we're creating coveted communities. 🎭 It's about making our clients feel less like customers and more like members of an exclusive clan. We're talking about perks that money can't buy, events that aren't on any public calendar, and a sense of belonging that goes beyond a price tag. Because in luxury, we're not just selling products; we're selling membership to a very selective tribe. We're not just after loyalty; we're after lifelong devotion. Ready to turn your brand into the most exclusive club in town? Let's craft your VIP list. 📜 https://lnkd.in/gudq7KE9 P.S. No actual family ties are required, but a knack for making people feel special is a must! #LuxuryCommunity #ExclusiveClub #BrandTribe #EliteExperiences #LoyaltyBeyondPoints #LuxuryBelonging #VIPCustomers #TraceBrandBuilding Trace Brand Building