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We are thrilled to honor Michelle Danou as our Star of the Month! 🌟 Here's what her manager has to say about her: "Michelle’s dedication to the Long Term Care Ombudsman program is amazing. TSA’s service area has over 9,000 beds for nursing facility and assisted living residents and the program is available to all of them. When the public health emergency ended, Medicaid eligibility determinations started back up and some facilities didn’t understand the rules which meant that facilities were trying to discharge people who should have been allowed to stay. Michelle worked with the residents and facilities to resolve those issues and continues to advocate for residents who are being involuntarily discharged. She helps them with the appeals process and helps connect them with programs to transition them to the community if that’s what they want. Michelle recently conducted a Resident Rights training at Maple Manor of Wayne during an evening staff meeting. These trainings help facility staff understand and provide care that aligns with resident rights. She also assisted in creating a video that was shown at a state training, 'What Matters Most to Me.' The video features a panel of residents talking about their experiences in nursing facilities and gave residents a way to provide input about their experiences. Michelle’s passion and commitment make a huge difference in the lives of residents." Thank you, Michelle, for all you to do make a difference at The Senior Alliance and in our community! Image description: A graphic with "Star of the Month" above an image of Michelle.

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Congratulations, Michelle!

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