TheStreet’s Post

In a surprising twist, Delta Air Lines found themselves addressing an unexpected CrowdStrike outage. This cybersecurity firm’s disruption led to major operational hiccups for Delta, including flight cancellations and significant delays, leaving passengers highly frustrated. Quick to respond, Delta issued heartfelt apologies and rolled out a series of compensatory measures to alleviate passenger inconvenience. What exactly is Delta offering? Here are the key points: Full refunds for canceled or delayed flights, travel vouchers redeemable for future flights, prioritized rebooking for affected passengers, and an enhanced customer support setup to manage the influx of inquiries. Delta's thorough approach underscores their dedication to customer satisfaction and operational reliability. But there's more—Delta is not stopping at immediate compensations. They've outlined future precautions to avoid similar incidents. These include enhanced cybersecurity protocols, robust backup systems, and continuous monitoring to swiftly address any potential threats. The airline’s resilience and proactive measures are a testament to their commitment to a seamless travel experience for all passengers. Ready to make smarter financial decisions? Take the next step by reaching out to Together CFO or setting up a call. **_https://lnkd.in/gNmSEaig

Delta Air Lines Faces $500 Million Hit from Global Tech Outage The tech disruption that affected multiple emergency services, communications, and thousands of businesses, leading to flight cancellations, TV broadcast interruptions, and widespread chaos a couple of weeks ago. The outage was triggered by a bug in a CrowdStrike update, which pushed faulty data to millions of customer computers. Delta, hit hardest among airlines, had to cancel thousands of flights and deal with significant compensation and hotel costs. 🔍 The U.S. Department of Transportation is investigating Delta’s recovery efforts and customer service issues, including long lines and stranded passengers. 💼 Delta plans to seek damages and is awaiting a financial response from CrowdStrike, which has so far only offered free consulting. https://hubs.ly/Q02KQp4v0 #DeltaAirLines #TechOutage #CyberSecurity #CrowdStrike #BusinessImpact #TravelNews #AirlineIndustry

Delta Airlines Faces $500 Million Loss Due to IT meltdown, caused by CrowdStrike earlier this month. Delta Air Lines CEO Ed Bastian has disclosed that the massive IT outage earlier this month, caused by a botched software update from CrowdStrike, has cost the airline approximately $500 million. The disruption, which stranded thousands of passengers, resulted in over 5,000 flight cancellations—a higher number than the entire year of 2019. The financial toll includes significant costs in customer compensation and accommodations, as the airline struggled to manage the fallout over several days. Specifically, Delta had to manually reset 40,000 servers to recover from the outage. Bastian emphasized that the damages went beyond mere financial loss, affecting the airline’s brand reputation severely. Delta’s technological systems, crucial for matching flight crews with planes, were overwhelmed by the outage. This incident highlights the critical dependency of airline operations on reliable technology platforms. Such disruptions are not only a logistical nightmare but also strain customer relations and operational integrity. The CEO confirmed that Delta would seek damages to recoup some of the losses caused by this disruption. Legal actions are being considered, with prominent attorney David Boies being consulted to potentially represent Delta in claims against both CrowdStrike and Microsoft, which provided the underlying systems affected by the update. This situation serves as a stark reminder of the cascading effects that technological failures can have on complex operational systems like those of major airlines. Delta, known for its high standards in reliability and customer service, is now working diligently to restore confidence and ensure such an incident does not recur. ==================================== Follow me for mind blowing information and cybersecurity news. Stay safe and secure! ==================================== #DeltaAirlines #Cybersecurity #travel #technology #AirlineIndustry

BREAKING NEWS: IT Crash Grounds Planes Worldwide; Porter Shut Down Until Noon Airlines worldwide are grappling with a massive IT shutdown that has grounded hundreds of flights and shut down Porter Airlines until noon. Reports say the incident appears to be linked to CrowdStrike, a cybersecurity company. #breakingnews #shutdown #cybersecurity #porterairlines #flights #planesgrounded #airports #airlines

CrowdStrike Glitch Continues to Ground Planes; Delta Hit Hardest Most airlines have recovered from last week’s software outage, which resulted in blank computer screens and grounded more than 10,000 planes worldwide. But Delta still cancelled more than 600 flights today (22JUL). #CrowdStrike #CyberSecurity #Airports #Airlines #Cancellations #TravelIndustryNews

Cybersecurity Delta CEO sees flight disruptions lasting for another couple of days By Rajesh Kumar Singh and David Shepardson July 23, 20244:07 AM GMT+5:45Updated 3 hours ago Item 1 of 4 Delta employees show up to help out as people wait to retrieve their luggage after long delays following cyber outages affecting airlines at Hartsfield-Jackson Atlanta International Airport in Atlanta, Georgia, U.S., July 22, 2024. REUTERS/Megan Varner [1/4]Delta employees show up to help out as people wait to retrieve their luggage after long delays following cyber outages affecting airlines at Hartsfield-Jackson Atlanta International Airport in Atlanta, Georgia, U.S., July 22, 2024. REUTERS/Megan Varner Purchase Licensing Rights, opens new tab July 22 (Reuters) - Delta Air Lines (DAL.N), opens new tab CEO Ed Bastian on Monday said it will take the U.S. carrier another couple of days before its operations recover from a global cyber outage that snarled flights around the world. The Atlanta-based carrier has been hit hard by the outage. It has canceled over 4,000 flights since Friday, stranding thousands of customers across the country. By contrast, disruptions at other major U.S. carriers had largely subsided. https://lnkd.in/dYT5DJG6

Cybersecurity Delta CEO sees flight disruptions lasting for another couple of days By Rajesh Kumar Singh and David Shepardson July 23, 20244:07 AM GMT+5:45Updated 3 hours ago Item 1 of 4 Delta employees show up to help out as people wait to retrieve their luggage after long delays following cyber outages affecting airlines at Hartsfield-Jackson Atlanta International Airport in Atlanta, Georgia, U.S., July 22, 2024. REUTERS/Megan Varner [1/4]Delta employees show up to help out as people wait to retrieve their luggage after long delays following cyber outages affecting airlines at Hartsfield-Jackson Atlanta International Airport in Atlanta, Georgia, U.S., July 22, 2024. REUTERS/Megan Varner Purchase Licensing Rights, opens new tab July 22 (Reuters) - Delta Air Lines (DAL.N), opens new tab CEO Ed Bastian on Monday said it will take the U.S. carrier another couple of days before its operations recover from a global cyber outage that snarled flights around the world. The Atlanta-based carrier has been hit hard by the outage. It has canceled over 4,000 flights since Friday, stranding thousands of customers across the country. By contrast, disruptions at other major U.S. carriers had largely subsided. https://lnkd.in/eh4C_W68

$500 million in five days. That is the cost that Delta Airlines had to bear due to the botched CrowdStrike software update that took thousands of Microsoft systems around the world offline according to Delta’s CEO Ed Bastian. The airline was forced to cancel more than 5,000 flights in the wake of the outage. Delta has now hired prominent attorney David Boies to seek damages from both CrowdStrike and Microsoft. Boies represented the U.S. government in its landmark antitrust case against Microsoft. “We have no choice,” said Bastian. “If you’re going to be having access, priority access to the Delta ecosystem in terms of technology, you’ve got to test the stuff. You can’t come into a mission-critical 24/7 operation and tell us we have a bug.” Apart from the cancellation reimbursements, hotel costs, and the fact that the company had to manually reset 40,000 servers, Delta is going after damages to its brand and reputation.   #deltaairlines #crowdstrike #microsoft #davidboies #edbastian #softwareupdate #dataleak #dataleakage #databreach #cyberbreach #cyberattack #cybersecurity #securityoperations #securityoperationscenter #informationsecurity #infosec #threatintelligence #networksecurity #networkforensics #NDR #IDS #hackers #ransomware #malware #phishing #DDOS #bruteforce #vulnerability Read more: https://lnkd.in/gE3Bq9bx

Delta Airlines incident response and recovery is under the regulatory spotlight of the U.S Department of Transport. Delta accounts for over 60% of flights cancelled in the U.S. 6,500 flights cancelled following the incident. Thursday evening all quiet on the Western Front, Friday morning all hell breaks loose, the following Wednesday a regulatory investigation. ICT risks are rather unpleasant. The unintended consequence following the Crowdstrike incident. Coming at very short notice, and requiring a rapid incident response program. Thaddeus Dziekanowski Brian D. McCarthy Veritas GRC Delta Air Lines #cybersecurity #cyberriskmanagement

Major Global Tech Outage 🚨 Today’s massive IT outage has disrupted operations across airlines, banks, media companies, and telecom firms worldwide. Notably: American Airlines, Delta Airlines, United Airlines, and others grounded flights, causing over 500 cancellations and more than 1,100 delays. Public transit systems in Washington D.C. and NYC faced impacts, though buses and trains continue to run. The outage linked to a CrowdStrike update, though not a cyberattack, has been isolated and addressed. Global ripple effects are being felt, affecting hospitals, media and more. Stay tuned for more updates as we navigate this unprecedented event. #TechOutage #GlobalDisruption #IT #CyberSecurity #TravelAlerts