Nikhil Krishnan’s Post

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Founder/Thinkboi at Out-Of-Pocket: outofpocket.health

Call centers are a core part of healthcare companies. For some companies it's simply customer support, for others it's an entire system of engaging patients at the right times. If you're building a healthcare call center, it's important to think through exactly what your patient journeys look like. This will inform questions like -What functionality does your CRM need? -What does your staffing need to look like? -what your KPIs should look like? The healthcare call center course starts in a couple weeks and uses a few exercises + templates to help you figure this out and shows a few real-world examples. One of them is below. Sign up here, you'll learn everything you need to know to operate a good call center: https://lnkd.in/ejfgXkH3

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Staffing?? strange way to say ai... 😂

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