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#hiring Client Renewal Specialist, Federal, Atlanta, United States, fulltime #jobs #jobseekers #careers #Atlantajobs #Georgiajobs #GovernmentDefence Apply: https://lnkd.in/gXDNy2Bh At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference - whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.Our dedicated teams craft solutions experienced by millions every day including:Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAABuilding the first fly pack broadcast system transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the worldEngineering the first high-density pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis LED Display in Times Square, NYEmpowering and monitoring communication and collaboration solutions within multi-national companies around the globeFounded in 1993, we're a global organization serving local needs with associates worldwide. Learn more at and follow us on LinkedIn and Twitter.What part will you play? The remote based Federal Client Renewal Specialist is responsible for managing and coordinating the renewal process of federal contracts for an organization. This role involves collaborating with various departments, government agencies, and stakeholders to ensure timely and accurate contract renewals while maintaining compliance with regulations and requirements. The specialist will play a crucial role in maintaining positive relationships with government agencies and ensuring the organization's continued eligibility for federal contracts.What will you be doing?Contract Review and Analysis:Review and analyze existing federal contracts, understanding key terms, conditions, and performance metrics.Identify upcoming contract renewal deadlines and initiate the renewal process in a timely manner.Documentation and Compliance:Prepare and update all necessary documentation required for contract renewals, ensuring accuracy and compliance with government regulations.Collaborate with legal and compliance teams to ensure all contractual terms align with relevant laws and regulations.Stakeholder Collaboration:Coordinate with internal departments, including sales, finance, legal, and operations, to gather required information for contract renewals.Liaise with government agency representatives, attending meetings and addressing any queries related to the renewal process.Negotiation and Amendments:Engage in negotiations with government agencies, if necessary, to amend contract terms, pricing, or other details during the renewal process.Ensure any amendments align with the organization's objecti

Unlock success in your business with me as your Virtual Assistant and Customer Support Specialists 😊 In today's fast-paced business world, the role of virtual assistants and customer support specialists is absolutely crucial. As your business strive for efficiency and exceptional customer service, i can play a pivotal role in driving success. Let's delve into how my expertise can not only elevate your operations but also enhance client satisfaction significantly. •I will streamline your daily tasks such as email management, scheduling, and document handling, allowing you and your business to focus on core activities. •I will deliver top-tier customer support, from handling inquiries to resolving issues promptly and professionally. •I will bring in ideas and strategies for optimizing processes to boost productivity and achieve business goals effectively, ensuring sustained growth and client satisfaction. It's no longer news that investing in skilled virtual assistants and customer support specialists is a strategic move towards sustained growth and client loyalty. Let's embark on this journey together towards achieving your business objectives seamlessly. Are you ready to optimize your business operations and elevate customer satisfaction? Contact me today to discover how my services as a virtual assistant and customer support specialist can benefit your organization. Email: catherineomemu@gmail.com #Opentowork #VirtualAssistant #CustomerSupport

Still on the difference between Customer Support Agent and Virtual Assistant Technical Support* - Providing basic technical support, such as troubleshooting software issues or managing website updates, depending on the client’s needs. 10. *Flexibility* - Performing a variety of ad hoc tasks based on the client's specific requirements, demonstrating versatility and adaptability. Key Differences Scope of Work: Customer support agents primarily focus on customer-related issues, while virtual assistants handle a broader range of administrative and personal tasks. *Specialization*: Customer support agents typically have specialized knowledge about a company’s products or services and are trained to resolve specific customer issues. Virtual assistants, on the other hand, offer more generalized support and can work across various industries and tasks. *Interaction Type: Customer support agents engage with customers, addressing their needs and solving problems directly. Virtual assistants may interact with clients' customers but often support the client or business owner directly with administrative tasks. *Tools and Skills: Customer support agents often use CRM systems, helpdesk software, and technical support tools. Virtual assistants might use a wider range of productivity tools, scheduling software, communication platforms, and project management tools. Conclusion Both roles are essential for business operations, but they serve different functions. Understanding these distinctions can help you decide which career path aligns better with your skills and interests. I hope my points on the different touchpoints between Virtual Assistant and customer support agent convinces you enough to give me a chance on showing off all that i've learnt so far. My learning on both customer support agent and Virtual Assistant will wow you, all i need is to be given a chance . 👌 #stillonentrylevel# #noworkingexperinceyet# #CustomerSupportAgent# #Virtualassistant# #Customerservice#

ROLES OF A CUSTOMER SERVICE REPRESENTATIVE. 1. Take ownership of customer issues Customer service reps must take ownership of the customer’s problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made. 2. Troubleshoot problems and drive resolutions It’s important for a service rep to follow a customer-first attitude and leave no stone unturned in giving customers the best possible experience. Once a support ticket is assigned to them, they need to research all possible ways to troubleshoot the problem and quickly come up with a solution. 3. Escalate unresolved issues to relevant internal teams A lot of times in customer support, there are issues that are highly technical or beyond the scope of what a service rep can handle on the spot. For such cases, the support agent needs to make sure that the problem is being communicated to the right internal teams and that they take appropriate action to resolve it. 4. Collect prompt and accurate customer feedback The work of a support rep does not end at just resolving a customer issue. They also need to follow up with the customer, find out if the solution actually worked, and take note of the customer’s suggestions on what can potentially improve their experience. 5. Document knowledge as solution articles The solution to every customer problem provides a valuable learning experience to service reps. They should be able to document this knowledge in the form of help content or solution articles so that the same problems don’t occur in the future. 6. Master the use of a help desk software All of the above tasks can be made easier if your company is using a dedicated customer support software. Your support agents should be able to quickly pick up the functionalities of the helpdesk and resolve customer problems in a more streamlined manner. #mastery #customercare #customerservicejobs #problemsolvingskills #opentowork #opentonewopportunities

New Post: Customer Support Specialist (EMEA) Who we are is what we do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.    The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.   Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.   Why should you be part of our success story? A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.   We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.   After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader. Key Responsibilities: Holding high levels of professionalism and Deel product knowledge Using a consultative and empathetic approach in delivering customer support resulting in positive customer experience Efficiently work through tickets via voice calls, live chats, email and social media channels Demonstrate strong ownership in issue resolution by providing best efforts to investigate, share knowledge, and communicate clearly with all customers Continually learn the Deel platform, keeping up to date with product features and changes GetRemote is all about sharing awesome remote job opportunities from different businesses—we are not the actual employer or connected to them in any way.  APPLY HERE   #remotehiring #remotework #remote #recruitment #recruiting #hiring #remotejob #GetRemote #GetRemoteJobs

Unlocking Efficiency in Canadian Field Service with BigChange's JobCards 🇨🇦 In the dynamic world of field service in Canada, every minute counts. That's where BigChange Software comes in, revolutionizing the way businesses operate and connect with customers. Imagine this scenario: A technician has just completed a job at a customer's location. They're backing out of the driveway when, like clockwork, the customer receives a JobCard - a detailed summary of the completed work, complete with timestamps and relevant information. How is this possible? BigChange's innovative system automates the entire process. From the moment a job is completed, JobCards are generated and sent to customers seamlessly. This real-time communication not only impresses your clients with professionalism but also provides them with instant documentation of the work performed. But the power of JobCards doesn't stop there. They serve as a comprehensive record for your business, streamlining invoicing, payroll, and follow-up. No more paperwork, no more delays. Canadian field service businesses, it's time to embrace the future of efficiency. With BigChange Software, you'll not only save time but also enhance customer satisfaction. Join the revolution today! #FieldService #BigChange #Efficiency #CustomerService

Looking for ways for your business can thrive while adapting in the changing landscape? Consider hiring remote customer representatives! Not only does this strategy bring cost savings and increased flexibility, it also allows access a greater talent pool, leading improved productivity and expanded hours. By providing enhanced customer satisfaction, remote representatives can help elevate your brand and increase customer loyalty. Embrace the benefits of remote work and take your business operations and customer service experience. #remotework #customerservice #businessgrowth #jobsearch #careers #employment #jobposting #joboffer #jobalert #nowhiring #recruiting #hiring #jobopportunities #hiringnow #futurejobs #customerexperience #findajobincanada #jobalerts #freejobalert #jobsearchhelp #businesssupport #canadajoboffer #nowhiring #customersuccess #newjob #joboffercanada

In today's ever-evolving business world, remote customer representatives are proving essential. With increased availability, cost-effective solutions, global reach, improved customer satisfaction, flexibility in scheduling, access diverse talent, enhanced productivity, and adaptability, they offer numerous benefits. Whether it's providing round-the-clock support, tapping into a global pool of talent, or quickly adapting in response market changes, remote customer representatives are a vital asset. Embrace the future of business with a remote team today. #RemoteWork #CustomerService #BusinessSuccess. #jobsearch #careers #employment #jobposting #joboffer #jobalert #nowhiring #recruiting #hiring #customerexperience #customersuccess #customerservicematters #jobopportunities #customerservicetips #businessopportunity #resumeservices #joboffercanada #canadajoboffer #hiringandpromotion #findemployees #nowhiring #customerrelationship #customersatisfaction #jobhiring

🌟 Revolutionize Your Customer Experience with Our Top-Tier Customer Support! 🌟 Deliver exceptional service and enhance customer satisfaction with our dedicated Customer Support solutions. Here’s why we stand out: ⭐ Swift Response: Provide fast and efficient support to keep your customers happy. ⭐ Premium Quality: Ensure every interaction meets the highest standards. ⭐ Clear Communication: Foster seamless and effective communication at all times. ⭐ Expert Problem Solving: Rely on our skilled team to handle issues promptly and professionally. Partner with us on job boards and job advertising platforms specializing in remote opportunities for Customer Support Services. Together, we can elevate your customer experience! 🚀 #customersupport #swiftresponse #premiumquality #clearcommunication #expertsolutions #remotesupport #businesssolutions #virtualassistance #remotejobs #jobboards #upwork #flexjobs #remoteok #weworkremotely #workingnomads #jobspresso #remotive #justremote #virtualvocations #globalservices #supportservices 👉 Reach out today and revolutionize your customer experience! ✨