Thought Industries’ Post

Join us next week, March 13th, Wednesday at 11 pm EST/ 8 am PT/ 5 pm CET, for another insightful discussion on our CS Unleashed Webinar Series! 💚 Register here: https://hubs.li/Q02nwrgn0 We will be joined by Samantha Semuhin, Customer Success Manager of Upflow Celine Doumar, Senior CSM at Vitally.io and our very own Head of Customer Success, Elliot Fox, for "Beyond Satisfaction: How to Leverage Technology for Proactive Customer Success." In this webinar, you'll learn actionable insights and inspire a new wave of customer-centric innovation in your organization. ➡️ Learn how to effectively integrate customer-focused principles into your team's culture and operations. ➡️Gain strategies to inspire all employees across departments to prioritize customer satisfaction and needs. ➡️ Discover the upcoming advancements and trends in customer success technology that could revolutionize your approach to serving customers. ➡️ Obtain insights on which metrics are essential for evaluating and improving the success of your customer service initiatives. ➡️ Identify and cease outdated or counterproductive strategies that hinder customer success efforts, ensuring continuous improvement and adaptation.

Exciting News: Just Earned a Certificate in "Customer Success Foundations: Adoption and Retention" on Udemy! 🚀 I delved into the crucial aspects of customer success, focusing on adoption and retention strategies. The course emphasized the significance of bringing value, crafting adoption playbooks, fostering collaboration in Customer Success, and leveraging data for outstanding results.

Are we truly equipping our customers for success in today's rapidly evolving digital world? In this Future-Focused I'm having a conversation with Steve Cornwell, Former Founder & CEO of Northpass, now SVP of Strategy, Customer Education at Gainsight. We'll be delving into the pressing challenge that many companies face: effectively educating and empowering their customers for success. This dialogue will explore the innovative strategies and insights that have transformed traditional customer education, addressing the broader issue of how digital learning platforms are not just tools but vital catalysts for customer success and engagement.

🚀 Excited to be moderating two dynamic discussions at tomorrow’s Customer Success Snack! 🎉 I’ll be diving into: 1️⃣ Client Change Management for Onboarding Specialists – exploring strategies to help clients adapt smoothly during onboarding. 2️⃣ Digital Customer Success – discussing the power of communities, playbooks, and automation to scale customer success. Looking forward to insightful conversations and shared learnings! 💡

✅ You asked for it, you got it ✅ We'll once again be empowering our customers with a fun & insightful workshop led by our amazing Customer Success Managers Mac Jarvis & Matthew Merrifield! Learn tips and tricks on how to set up new users in Scoop to get maximum results 💪🏽

Think training is just about product demos? Think again! It's about understanding customer needs, customizing the experience, and making them product ninjas! 🥋💻 In my latest article, we dive into the magic of Training a Customer—the second step in my Customer Success series. Discover how to make training engaging, effective, and FUN! 🎉Pro Tip: A little personalization goes a long way in building trust and loyalty. Ready to level up your training game? 🚀 👇🏻 Read the Article #CustomerSuccess #Training #CustomerExperience #ProductNinjas #BusinessGrowth #CSM

Customer Success Teams 🤝 Community Teams There's a ton of value to be had in communities for CS. In this free preview lesson from our Customer Success Community Fundamentals course, Brian walks you through the main drivers of value and how to think about them. Get the full course here: https://lnkd.in/grRcF_UK

Onboarding new customers isn’t just a one-time event—it’s your chance to turn users into loyal advocates for your brand. When done right, customer education transforms users into lifelong superfans. Here’s why it’s a game-changer for your business: 1️⃣ Boost Engagement: Educated customers engage more deeply and stick around longer. 2️⃣ Drive Product Adoption: The faster they learn, the faster they see value. 3️⃣ Reduce Support Costs: Fewer tickets, more self-sufficiency. Our Back to School deal is ending soon! Book your FREE consultation and let’s level up your customer education. Reach out today at justin@hotneon.ca!

When did you last connect with a peer in the before and after school space? Customer success specialist Ashley Hayes shares ten things you can ask and learn more about from your peers as you plan for summer and fall. Read more here. https://lnkd.in/gvJK2Gdp