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🌟 Last week, we had the privilege of hosting Dr Dennis Khoo and Steven Koh, along with Omar Bashir and Manu Iyer at our Financial Leaders Network event in Singapore. 🎞️ The panel discussed an outcome-oriented approach to business value cases and the distinction between lead and lag indicators, which differ based on the stage of engagement or initiative and the use of capitalization or OPEX budget envelopes. ⚡ Here are some key takeaways from the event: ▶️ Customer centricity is key: Developing a customer-centric approach is crucial for successful #DigitalTransformation. Understanding and integrating customer feedback can lead to enhanced satisfaction and loyalty. ▶️ Balancing #Innovation with operational efficiency and risk management: Innovate to stay competitive while ensuring operations remain efficient and risks are managed effectively. This balance leads to sustainable growth and long-term success. ▶️ Importance of a data-led business case: Building a data-led business case is essential. Utilizing data to inform decisions and demonstrate success helps in gaining stakeholder buy-in and ensures alignment with business goals. Thank you to all our speakers and attendees for making this event a success! #FinancialServices GovTech Singapore

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