The Ripple Effect of Hospitality: How Hotel Sales Teams Can Build Each Other Up (and Crush Goals)
In the fast-paced world of hotel sales, it's easy to get caught up in chasing numbers and hitting targets. But amidst the hustle, let's not forget the heart of our industry: creating memorable experiences for guests. And that starts with how we treat each other.
Think about it. When we feel welcomed, seen, heard, valued, loved, and supported by our colleagues, it ripples outward. We become more energized, more engaged, and more passionate about delivering exceptional service.
Here's how we, as hotel sales professionals, can embody this quote and create a thriving team environment:
◾ Be the first to offer a helping hand. Whether it's reviewing a proposal, sharing market insights, or simply offering a listening ear, small gestures of support go a long way.
◾ Celebrate each other's wins (big and small). A genuine "high five" or a shout-out in a team meeting can make someone's day and reinforce the value of collaboration.
◾ Practice active listening. Give your colleagues your full attention when they speak, and ask clarifying questions to show you're genuinely interested in their perspective.
◾ Offer constructive feedback with kindness and empathy. Remember, we're all in this together. Use "I" statements to focus on specific behaviors and offer suggestions for improvement in a way that uplifts, not tears down.
◾ Be a cheerleader for your team. When someone stumbles, be the first to pick them up and dust them off. Offer encouragement and remind them of their strengths.
By fostering a culture of mutual respect, appreciation, and support, we create an environment where everyone thrives. We become more resilient, more resourceful, and more effective in achieving our goals. And ultimately, that translates to happier guests, higher satisfaction, and a stronger bottom line.
So, let's be the reason someone on our team feels amazing today. Let's make hospitality not just a service, but a way of life - starting with each other.
P.S. Share your own stories of how someone on your team made you feel valued! Let's inspire each other to build even stronger hotel sales teams.
Remember, even the smallest act of kindness can have a ripple effect that reaches far beyond our individual desks.
I am Lew Estes
Click on my name + follow + 🔔
I help hotel sales professionals exceed their goals and advance their careers. Ready to crush your goals? Click the link in the comments to set up a free call.
Very good take! Would add that it is really a process of managing interruptions…and doing so effectively and efficiently.