I speak to a lot of ServiceNow professionals daily and one of the reoccurring questions I get asked is "what do you think of my CV?" Different companies like to see different info on a CV, however if you are applying for a role where you are implementing ServiceNow these are, in my opinion, the must have details.
Showcase Your ServiceNow Expertise
· 👩💻 Technical Skills: List your proficiency in ServiceNow modules (incident, problem, change, asset, etc.), scripting (JavaScript, Business Rules), and integrations.
· Certifications: Highlight any ServiceNow certifications you hold, such as
Certified ServiceNow Administrator or Developer.
· Project Experience: Describe your involvement in ServiceNow implementations, upgrades, or customisations.
Quantify Your Achievements
· 📈 Use Metrics: Back up your claims with concrete data. For example, "Optimised ServiceNow workflows, resulting in a 30% reduction in IT tickets."
· Highlight Impact: Explain how your contributions benefited the organisation, such as improved customer satisfaction or cost savings.
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