Ticketer’s Post

With the #TicketerInsightsHub you can filter all of your valuable data and easily access reports on Passenger Boarding, Passenger Occupancy and #TapOnTapOff, all at the click of a button. ✅ Helping you make smart, data-driven decisions to keep operations running smoothly and your passengers happy. 🙌 Get in touch to learn more: info@ticketer.co.uk #RealTimeInformation

July was a whirlwind of customer spotlights, great new partnerships and product features. All recapped in today's #WhatsBeenHappening at GO7: ✈️ #CustomerSpotlight: We love to highlight our partners, and last month, we featured PLAY airlines , Chair Airlines, Abaeté Aviação, and Greater Bay Airlines among our 200+ airline partners. 🌐 Growing Partnerships: Our new partnerships with the Kenyan mobile app Fly254 and the Chinese OTA Beijing Leading Holiday International have opened new distribution channels for our PSS airline customers. ⭐ GO7’s 7 Solutions: We began a tech journey to reintroduce GO7 and showcase our expertise in PSS, distribution, and retail. ❓ Q&A with GO7’s Chief Distribution Officer: Peer Winter answered questions about our innovative W2 airline distribution solution and the value it brings to airlines and their passengers. 💻 Three Pillars of GO7 PSS: Matt Grieve, GO7’s VP of Sales, summarized GO7 PSS with three pillars: flexibility, performance monitoring, and scalability. Read more in our latest blog feature, “July’s Highlights,” linked in the comments 🔗 #GO7 #traveltechnology

Now get connected to country-wide bus ticketing agents with Bitla Agent Connect and amplify your income growth through increased agent bookings. So, what are you waiting for? Sign up now & leverage the benefit of getting connected to India's best agents and bus operators. #BitlaAgentConnect #ReducingDependency #TravelB2BNetwork #TravelIndustrySuccess #Bitlasoftware #AmplifyBusiness #B2BCollaboration

Are you ready to transform your crew's check-in experience? 👨✈️👩✈️ Navigating airports can be one of the most time-consuming aspects of a crew member's journey. Recognising this, we have reimagined the check-in process with our Crew Solution, streamlining the experience from start to finish. Here's how the BAGTAG Crew Solution changes the game: 🔗 Digital link between crew and baggage ⏩ Crew members check in their own luggage quickly and effortlessly 🧳 Dropping off baggage upon arrival at the airport 🙏 Enabling them to focus on their core responsibilities and well-being Our commitment to innovation extends beyond technology; it's about creating a better, more efficient, and stress-free start to every journey. BAGTAG's solution empowers crew members with a check-in experience that is as smooth as their flight. For airlines looking to learn more on how to support their crew with a more efficient check-in process, download our one-pager here: https://lnkd.in/e4aDQxxz #BAGTAG #crewcheckin #digitalinnovation #airlinecrew #traveltech #aviation

What a fantastic experience being a part of ATPCO Elevate + TravelConnect 2024, including PROS Product Director of Offer & Order Management, Christopher Allison's panel discussion on #OffersandOrders! Here are some of our favorite insights from the week: ✈ The transition to modern airline retailing should prioritize adding value, offering customers more choices and flexibility. Ultimately, what benefits the customer also benefits the airline. ✈ Airlines have traditionally been very process-centric and this needs to shift to customer-centric. This requires collaboration across value-chain partners. ✈ Standards and collaboration are necessary for communication and lay a foundation for innovative advancements in the industry. Learn more about PROS Offer and Order Management here: http://ms.spr.ly/6043cfNAD #ModernAirlineRetailing #AirlineRetailing #CustomerExperience #Innovation #PROSai #ATPCOElevate #TravelConnect #PROS #PROSatATPCO24 #ETC24 #OffersandOrders #OfferandOrderManagement Christopher Allison, Brian Wishlinski, Lilly Konyarska, Juan Larrain, Amy Henderson Williams

Does your relationship with your passengers end the moment they disembark from your airline? This shouldn’t be the case. onDgo allows your airline to do more than bookings as you can now gather and store all customer and booking data in the single source database. With this information at your fingertips, you can communicate better with your customer base and maximize revenues. #onDgo #techfortravel #airline #smarttravelsolutions

🏆 Transport Ticketing Awards was 🔥 last night! Congratulations to all the winners and nominees who are working tirelessly to advance our transit industry and the lives of billions of people worldwide, including: 💪 Cubic and Pypestream for being Highly Commended for the Digital Champion Awards for our chatbot functionality, enabling reduced fare riders in New York to transfer over to OMNY open payment systems easily. 🎺 Shashi Verma, Andrew Anderson, and the entire Transport for London team for being Industry Contributor of the Year - as the judges said, 'For over 20 years, these people and teams have implemented a smart card system, open payments, and led the path in transport ticketing. This agency is referenced all the time, worldwide, for the scale, ambition, and breadth of what they have done. We couldn't be prouder to have partnered along this incredible journey and enable other transit agencies to benefit from this leading technology. 🎉 Los Angeles Metro for winning the Best Equity and Inclusion initiative for LIFE DPSS, as well as being highly commended for the Best Passenger Experience Initiative for the work we've done together on fare capping, ensuring no rider is paying more than they need. Until the next one, let's continue this passion to make transit truly accessible and equitable for everyone.. Krishna Desai Audrey Denis, MBA #TransportTicketingGlobal #TTGlobal24 #Mobility #UrbanMobility #PublicTransport #PublicTransit #CubicTransportationSystems #AdvancingMobilityTogether

Our team was last week at ATPCO Elevate + TravelConnect 2024, our #OfferandOrder was definitely part of the buzz at this event! Here are some of our favorite insights from the week: ✈ The transition to modern airline retailing should prioritize adding value, offering customers more choices and flexibility. Ultimately, what benefits the customer also benefits the airline. ✈ Airlines have traditionally been very process-centric and this needs to shift to customer-centric. This requires collaboration across value-chain partners. ✈ Standards and collaboration are necessary for communication and lay a foundation for innovative advancements in the industry. Learn more about PROS Offer and Order Management here: http://ms.spr.ly/6043cfNAD #ModernAirlineRetailing #AirlineRetailing #CustomerExperience #Innovation #PROSai #ATPCOElevate #TravelConnect #PROS #PROSatATPCO24 #ETC24 #OffersandOrders #OfferandOrderManagement Christopher Allison, Brian Wishlinski, Lilly Konyarska, Juan Larrain, Amy Henderson Williams

Great first day with Edward Wallace at Transport Ticketing North America which was characterised by a genuine desire to share and collaborate – not only between operators but across the fare collection industry. Our host city Chicago shared a number of angles on their journey with the Ventra app followed by a great number of panel discussions covering a wide range of challenges and opportunities offered by open loop payments and account-based ticketing, underscored by the stats quoted by Visa that more than 74 US cities (out of 750 globally) have now embraced this technology in one form or another. Breaking down services into a more flexible, modular, and cloud-based architecture was another common theme with several operators (SEPTA, Miami-Dade and Metrolinx) providing great real-life examples. Other major topics were the continued need for accessibility and equity – including the integration of paratransit and micro-transit services into modern fare collection customer propositions. Unsurprisingly, fare evasion (or “fare engagement”) was confirmed as one of the top challenges facing operators post the Covid pandemic. Above all, MTA’s Amy Linden truly captured the essence and purpose of the day in her call to action for operators to unite and for the supply chain to support a standardized customer experience as an important common shared goal. #ttnam24 #transportticketing #farecollection #paconsulting #fareevasion #fareengagement #customerexperience

This week we are looking at codeshare. I personally loathe them because of the brand confusion and the inability of airlines to communicate well. It’s sad when I don’t know which airline I am flying, what services are available (do I get a water or a coffee), what my bag allowance is and do I get any points? Customers don’t care for complexity.   Codeshare creates all sorts of challenges in the reservations path and is even more complex than interlining as there are synchronization risks both in reservations and shopping. The number of times I have not been able to reserve my seat because of codeshare is staggering.   A colleague kindly explained the concepts to me in this way. Codeshares impact the passenger's experience on board, while interlines affect the passenger's experience on the ground, I think that is the best description ever. With interline you do not get any brand befuddlement, you do know what you get (hopefully). With codeshare you can have many (mostly unwanted) surprises.   I once met an airline with 25 codeshare agreements and it turned out that only three of them mattered and I can’t help but feeling that we just do this stuff because we have always done it this way.   Both methods are expensive, and it is also about how good you are at negotiating with other carriers, I have seen codeshare agreements that make you wonder whether the person drafting it was medicated. As for IT cost codeshare is more expensive as you need both PSS environments to talk to each other and make sure passengers are serviced in case of flight change, rebooking, disruption etc. This is managed much easier with interline. The ISC interline service charge is 9% of fare value. Nothing about this stuff comes cheap.   But if the only benefit of codeshare is marketing make believe, are we not able to market better and in a way that builds customer loyalty and trust?   #isitrelevant #timeforchange