Tidiane Ciss’ Post

✨ Elevate Customer Experiences with Ingresso Group Limited's Live Entertainment Integrations ✨ Investing in live entertainment tickets goes beyond a transaction – it's an investment in unforgettable experiences. Picture witnessing the iconic Circle of Life in Disney's The Lion King, defying gravity at Wicked the Musical, or unveiling the mystery in the Mousetrap. At Ingresso, we understand that the customer journey begins long before the curtain rises. In the digital era, a seamless online experience is paramount. Our Ingresso API empowers distributors to offer the gold standard in ticketing services. Imagine your customers having the ability to choose their seats pre-purchase, ensuring not just a ticket, but the perfect seat for their unique preferences. With the Ingresso API, we provide distributors with comprehensive information – from the layout of the venue and seat availability to live pricing. No detail is too small when it comes to crafting the perfect experience. Our commitment extends to providing a Feather, a mobile-first seat plan widget that seamlessly integrates into distributors' platforms. Ingresso leads the market in Live Entertainment Integrations, ensuring that every aspect of the customer journey is exceptional. Join us in shaping the future of live events where every ticket is a gateway to a once-in-a-lifetime experience. 🎟️✨ #LiveEntertainment #CustomerExperience #IngressoAPI #TicketingSolutions #channelmanager #theatre #ticketing #api #ingresso

It's been a real joy putting together our Ticketing State of Play report alongside Bolster Group over the last few years. Witnessing its influence on the industry, especially as event organisers revamp their strategies based on our insights, has been very rewarding. A big shoutout to RISING Melbourne (who were key contributors to our AU report this year) for launching an exceptional 2024 program this week, enhancing fan experiences with flexible options that encourage early sales. Off the back of this success in Australia, we've now launched our Ticketing State of Play: UK & IRE edition! There's heaps in this, and I'd encourage my connections in aus/nz to take a look. We can learn a lot from how our friends on the other side of the world do things. Among the wealth of expertise featured, these quotes from Phil Hayes & John Rostron particularly resonated with what we're seeing in the market here in Australia: 'People ask for refunds in a way they never used to before. It almost felt like the social contract between customers and event organisers had broken down a little bit. Every day there's someone who's just changed their mind and who wants a refund, which is something they've learned from the pandemic.' Phil Hayes &&& 'One in six festivals never came back from COVID, so the impact is still felt. In 2023, there were steps forward but also steps back. There was economic pressure and consolidation, but there is also cautious optimism. The sector is resilient and shows signs of growth.' John Rostron I'm excited to see this edition making waves, with fantastic feedback already flowing in from UK organisers - if you take a look, feel free to hit my DMs to share what you thought!

Interesting read if you want to understand the true nature of the how the industry works and the role that Ticketmaster doesn't play. The best line that sums up the truth about ticket prices is, "What Beyoncé charges has nothing to do with whether Ticketmaster or SeatGeek serves the venues she chooses to play"

Ever noticed a cookie-cutter approach when buying event tickets online? In a world that's moving towards personalization, the ticket buying process seems stuck in the past. From shopping to streaming, personalization rules. Yet, our event ticketing journey feels one-size-fits-all. From choosing seats and meal preferences, to merchandise and VIP add-ons - why can't ticketing platforms offer a customized experience? Creating a personalized journey is not just customer-centric, it's a win-win. Better experience for the buyer, more engagement for the seller. It's high time ticketing platforms rethink their approach. In a world that prides individuality, customization is overdue. How do you feel about the current event ticket purchasing journey?

Ticketmaster Faces Backlash Over Oasis Reunion Tour! The recent Oasis reunion tour ticket sales have ignited new outrage against Ticketmaster. Fans reported hours-long waits, constant error messages, and skyrocketing prices as they tried to secure tickets for U.K. shows. This comes on the heels of similar criticisms during Taylor Swift's Eras Tour, where Ticketmaster and Live Nation faced a lawsuit over price hikes and competition issues. With the U.K. government now considering an investigation into "dynamic pricing," it’s clear that the ticketing industry is under the microscope. Many fans experienced the frustration of being stuck in endless queues or encountering errors once they reached the front. It’s evident that Ticketmaster's current system struggles under high demand, revealing a pressing need for a better solution. Join the conversation and share your experiences. What changes do you think are necessary in the ticketing world? Stay updated on the latest news and more by joining our newsletters and groups: For new job openings: [New Job Openings](https://lnkd.in/e9cPAiyM)   For motivational content: [Spark of Brilliance](https://lnkd.in/eXDcCJ3F)   For supply chain insights: [Supply Chain Management](https://lnkd.in/ewtdhtQf)   For CSWIP preparation: [CSWIP Prep Group](https://lnkd.in/eYB_Q7sS)   For trending news: [TrendPulse with Syed](https://lnkd.in/exBHU_eG) Share your thoughts below and follow our page for the latest updates! Source: Reuters, The Guardian #Ticketmaster #OasisTour #ConcertTickets #DynamicPricing #LiveNation #EventTicketing #CustomerExperience #TicketingIssues #ConcertFiasco #LiveEvents #MusicNews #Entertainment #TicketingProblems #FanFrustration #MusicIndustry #EventManagement #TicketSales #UKEvents #PriceHikes #MarketMonopoly #EventPlanning #TechInEvents #ConcertFans #TicketScalping #IndustryNews #TrendingNews #NewsUpdate #CustomerService #EventTicketing #MusicIndustryNews #TicketingReform #EventTicketProblems #EntertainmentNews #ConcertQueues #TicketingChallenges #DynamicPricingIssues #MusicFans #ConcertTicketing #NewsAlert #CustomerJourney #TicketingTech #EventMonopoly #IndustryInsights #EventTicketSales #LiveEventNews #TicketingUpdate #FanExperience #MusicEvents #EventIndustry

No oasis exists for Ticketmaster. If you've ever tried to or actually purchased tickets to highly popular live events on Ticketmaster, chances are you paid way over the face value. The Oasis Reunion Tour is turning out to be the coming out party Ticketmaster doesn't want as U.K. regulators launch an investigation into its use of dynamic pricing. But, that's not the only issue. After waiting for more than 10 hours, Oasis fans were offered tickets at prices more than two times their face value. Well, that shouldn't come as a surprise. While the UK is looking into the dynamic pricing issue, the U.S. DOJ took a more direct approach by filing an antitrust lawsuit against TicketMaster's parent company, Live Nation, alleging a monopoly over the live entertainment industry, which it has abused through a range of alleged anti-competitive practices. The numbers are telling. Live Nation is a dominant player in the music industry, directly managing more than 400 musical artists and promoting 60 percent of concerts at major venues. Additionally, through Ticketmaster, the company controls 80% or more of ticketing for major concerts and a growing share of the resale market. The result has been customers not only paying above (sometimes significantly) above ticket face value, but holding the bag in terms of hidden fees and surcharges. And artists and performers don't financially benefit from those additional charges. For TicketMaster, the UK case is a new headache with a focus on whether consumer protection laws have been broken. When you have constant stories from prospective ticket buyers abandoning their purchases after spending hours trying to get through, while others who manage to through facing major price increases, those are ongoing issues https://lnkd.in/gsZmYBHv #oasis #ticketmaster #livenation #uk #events #monopoly #antitrust #consumers

Oasis is back and like you I didn’t manage to get tickets either. No thanks to Ticketmaster 😤 But here’s what I learnt over the weekend that you can add to your Wonderwall of ideas: 1. Brand Power is Real 🔥 Oasis have a loyal fan base and with Gen-Zs also discovering their music, FOMO quickly set in and tickets sold out in record time! Add FOMO into every campaign you do! 2. Scarcity Drives Demand 🎯 Limited tour dates, selective venues - people always rush to what is rare. Copy this and create scarcity in your business to make what you do limited. 3. Timing is Everythint ⏰ Oasis has timed their return perfectly. 90’s nostalgia is at an all time high. So launch your new product when the market is ready. Look for trends and don’t be afraid to jump on a bandwagon for an easier ride. 4. Price is Right 💰 High demand equals premium pricing. Don’t be afraid to charge what you’re worth when your service is in demand too! 5. Build a Community 🤝 Oasis fans feel connected to the Liam and Noel. Create a community around you and your brand, and watch your loyalty grow. I know people are sick of seeing Oasis all over LinkedIn. However, there’s real powerful lessons in creating demand, scarcity, timing and community that can be learned from the Oasis storm. So don’t look back in anger. Look at what’s working and find ways you can implement these strategies into your own business Masterplan 😉 🎶 #MondayMotivation #Oasis #BusinessGrowth

I had my first contact with cashless systems on June 29th, 2023. I had never been to a festival. I didn’t know what a top-up was. Or even a token! Nearly 1 year later, I’ve delivered cashless systems in 4 different festivals. Countless festival-goers have enjoyed a smoother and more efficient experience thanks to our cashless solutions I love working on innovative solutions and sharing insights. And I'm humbled to know that people appreciate the improved experiences at festivals thanks to our delivery cashless systems. A big shoutout to the Cashless Delivery Team at IDASFEST for their dedication and hard work: #1 in industry adoption #1 in enhancing festival experiences If you're running festivals or considering the transition to cashless systems, here's some simple advice: Just keep innovating. Also, search for people who can help you improve your experience. They can take on the heavy lifting and assist you in making decisions based on festival flow. You'll never regret leveraging data to make a positive impact!

How do you give fans the worst possible ticketing experience? Look at what happened to Oasis fans last weekend. 1. Fans spent hours waiting in line to buy tickets. 2. When they finally got ticket options, they were given a short window to buy the tickets they were offered. 3. Fans were pushed to pay well over twice the price for tickets. This isn’t a new thing, the Oasis incident has just brought it into focus. Fans are being ripped off, they’re having an awful experience, and no one seems to be doing anything about it. Why? Because Ticketmaster and LiveNation are making lots of money and they know they can get away with it. The big companies don’t care enough to change. The artists don’t know any better and their management makes most decisions for them. And the fans are forced to pay through the nose because they’re passionate. The system doesn’t work and it’s not fair. We’ve let monopolies have too much power over live entertainment for too long.

My overwhelming observation of today’s Oasis on-sale is the gap in thinking between venues and promoters. In venue world, we obsess about delivering seamless, high quality customer experience at every single touch point. Almost certainly the most important touchpoint for customers is the point of ticket purchase. Today, many hundreds of thousands of people spent hours staring at computer or phone screens hoping they might be lucky. Some were, some weren’t. Either way everyone experienced a pretty terrible customer experience. Surely, as most major sporting events have done, it’s time to move massive concert and festival on-sales to a ballot format. Better customer experience. Way more labour and cost effective for promoters and ticketing companies. Lets put the fans first.