TIMBER’s Post

Many people feed into an IT service management team, all of them play a different yet valuable role to the wider work effort. If you're applying for ITSM positions, this can make it tough to know which one is right for you. Here's just a few of the roles you may want to consider. #itsm #itil4 #itservicemanagementjobs 

https://lnkd.in/g37mh7fA There are common pitfalls organizations hit when they're implementing ITSM and getting their ITSM programs off the ground. #itprocesses #itsm #kpis #staffresistance #technology

ServiceNow Vancouver Release: Top 9 Game-Changing Updates 1. Third-Party Risk Management: Formerly known as Vendor Risk Management, Third Party Risk Management offers a comprehensive approach to mitigating third-party risks. Organizations can now assess and mitigate risks associated with third-party relationships more effectively. 2. Employee Growth and Development: The Vancouver release introduces a manager hub, empowering proactive engagement with teams and enhancing employee growth and development. Managers can now drive increased productivity and job satisfaction through self-service tools. 3. Indoor Mapping Capabilities: Visualize and manage enterprise asset locations seamlessly with indoor mapping capabilities. Gain a comprehensive view of asset locations to streamline operations and optimize resource utilization effectively. 4. Access Analyzer: Diagnose security restrictions effortlessly with the Access Analyzer, ensuring the right individuals have appropriate access to HR service delivery. Enhance data security and compliance with precise security insights. 5. Workspace for Hardware Asset Program: Track hardware asset program success with a dedicated workspace, enabling organizations to set goals, assign activities, and monitor cost savings efficiently. Optimize hardware asset management for improved operational efficiency. 6. Customizable Dashboards: Empower customer service agents and managers with customizable dashboards, facilitating data-driven decisions and enhancing customer satisfaction. Share insights seamlessly through landing pages for improved service delivery. 7. Jeopardy Management: Streamline risk assessment with Jeopardy Management, monitoring task deadlines and alerting fulfillment managers when deadlines are in jeopardy. Ensure timely completion of tasks and enhance service delivery efficiency. 8. Application Scope Switching: Simplify application scope switching in HR Service Delivery and Employee Service Center with easy access to recently used applications. Improve user experience and productivity with seamless application transitions. 9. Portal Theme Management: Reflect your company's brand identity effortlessly with Portal Theme Management. Customize portal themes efficiently and upgrade safely, aligning them with your brand identity to enhance user engagement. #servicenow #servicenowdeveloper #servicenowcommunity #servicenowpartner #servicenowarchitect #servicenowworldforum Rohan Raj Luvv Aggarwal Harminder Raina Anuj Kumar

IT Change Management-Risk Management #ITProjectManagement #Salesforce #ITSM #ChangeManagement #ProjectManagement #ITInfrastructure #ITOperations #ITIL #ITServiceManagement #BusinessProcessImprovement #DigitalTransformation #ITGovernance #ITStrategy #ITLeadership #CloudComputing #AgileProjectManagement #ITProjectLifecycle #TechnologyIntegration #BusinessAlignment #StakeholderEngagement #ITRiskManagement #ITServiceDelivery

Today I'm an ITSM professional with many years experience in diverse business settings; such as higher education and the financial sector, but it wasn't always this way. My story goes something like this. After a failed attempt to break into the comic book industry out of art school, I took roles as a call center and later IT call center customer service representative. For years I struggled with how to reconcile a desire to shake things up with an environment where I mostly felt interchangeable with every other call center rep. I wanted desperately wanted to move into new challenges, when one dropped out of the sky and changed the game for me. I was given exposure to IT operations and specifically process quality assurance, which I did not directly seek out but felt very much ready for. This eventually led to a role as a business analyst as part of a team of ITSM process analysts. Eventually I found ITSM operational change management and discovered a world that truly suits me to this very day. Poorly run operational change can sink an IT shop and I've seen it happen. However well-run change can make all the difference. When changes aren't simply documented and passed into production, but are well-planned, thoroughly vetted and carefully executed. A smoothly operating change management team can help to ensure this happens at all phases. This saves companies valuable time, resources (tangible and intangible) and money. Today it's a much different picture for me and it took the better part of my career to get here. But as the saying goes it's not the destination, it's the journey we take to get there.

𝗔𝗻 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄 𝗼𝗳 ServiceNow 𝗠𝗼𝗱𝘂𝗹𝗲𝘀: 1. #𝗜𝗧𝗦𝗠: - #Incident Management: Handles IT issues. - #Problem Management: Prevents recurring issues. - #Change Management: Manages IT changes with minimal risk. - #Request Management: Automates service requests. 2. 𝗜𝗧 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (#𝗜𝗧𝗢𝗠): - #Event Management: Monitors IT infrastructure events. - #Service Mapping: Visualizes service dependencies. - #Orchestration: Automates IT processes. 3. 𝗜𝗧 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (#𝗜𝗧𝗕𝗠): - #Project Portfolio Management (PPM): Manages projects and resources. - #Demand Management: Assesses new project demands. - #Financial Management: Tracks IT financials. 4. 𝗜𝗧 𝗔𝘀𝘀𝗲𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (#𝗜𝗧𝗔𝗠): - #Hardware Asset Management: Tracks physical assets. - #Software Asset Management: Ensures software compliance. - #CMDB: Centralizes IT asset information. 5. #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (𝗖𝗦𝗠): - #Case Management: Manages customer issues. - #Knowledge Management: Centralized knowledge base. - #Field Service Management: Manages field service operations. 6. 𝗛𝘂𝗺𝗮𝗻 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 (#𝗛𝗥𝗦𝗗): - #Employee Service Center: Portal for HR services. - #Case and Knowledge Management: Streamlines HR cases. - #Onboarding and #Transitions: Automates onboarding. 7. #𝗦𝗲𝗰𝗢𝗽𝘀: - Incident #Response: Manages security incidents. - #Vulnerability Response: Addresses vulnerabilities. - #Threat Intelligence: Integrates threat intelligence. 8. 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲, 𝗥𝗶𝘀𝗸, 𝗮𝗻𝗱 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 (#𝗚𝗥𝗖): - #Policy and Compliance Management: Ensures adherence to policies. - #Risk Management: Identifies and mitigates risks. - #Audit Management: Automates audits. 9. 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (#𝗧𝗠𝗧): - #Application Portfolio Management: Optimizes the application portfolio. - #Technology Risk Management: Identifies technology risks. 10. 𝗩𝗲𝗻𝗱𝗼𝗿 𝗥𝗶𝘀𝗸 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (#𝗩𝗥): - #Vendor Risk Assessment: Evaluates vendor risks. - Vendor #Performance Management: Tracks performance. 11. 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 (#𝗙𝗦𝗢): - #Financial Operations: Manages financial services. - #Operational Resilience: Ensures business continuity. 12. 𝗟𝗲𝗴𝗮𝗹 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 (#𝗟𝗦𝗗): - #Legal Case Management: Manages legal cases. - #Contract Management: Automates contract lifecycle. 13. 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (#𝗠𝗦𝗠): - #Campaign Management: Tracks campaigns. - #Customer Engagement: Enhances interactions. 14. 𝗙𝗶𝗲𝗹𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (#𝗙𝗦𝗠): - #Work Order Management: Tracks field service tasks. - #Mobile Workforce: Manages teams in the field. 15. #𝗗𝗲𝘃𝗢𝗽𝘀: - #CI/#CD: Automates workflows. - Change #Acceleration: Enhances change management. - #Toolchain Integration: Integrates tools. #Servicenow

𝗔𝗻 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄 𝗼𝗳 ServiceNow 𝗠𝗼𝗱𝘂𝗹𝗲𝘀: 1. #𝗜𝗧𝗦𝗠: - #Incident Management: Handles IT issues. - #Problem Management: Prevents recurring issues. - #Change Management: Manages IT changes. - #Request Management: Automates service requests. 2. 𝗜𝗧 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (#𝗜𝗧𝗢𝗠): - #Event Management: Monitors IT infrastructure events. - #Service Mapping:Visualizes service dependencies. - #Orchestration: Automates IT processes. - #Discovery: Discover IT infra - #Cloud Management 3 Strategic Portfolio Management (#SPM) (FORMERLY #𝗜𝗧𝗕𝗠) - #Project Portfolio Management (PPM): Manages projects and resources. - #Demand Management: Assesses new project demands. - #Financial Management: Tracks IT financials. 4. 𝗜𝗧 𝗔𝘀𝘀𝗲𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (#𝗜𝗧𝗔𝗠): - #Hardware Asset Management: Tracks physical assets. - #Software Asset Management: Ensures software compliance. - #CMDB: Centralizes IT asset 5. #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (𝗖𝗦𝗠): - #Case Management: Manages customer issues. - #Knowledge Management: Centralized knowledge base. - #Field Service Management: Manages field service operations. 6. 𝗛R 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 (#𝗛𝗥𝗦𝗗): - #Employee Service Center: Portal for HR services. - #Case and Knowledge Management: Streamlines HR cases. - #Onboarding and #Transitions: Automates onboarding. 7. #𝗦𝗲𝗰𝗢𝗽𝘀: - Incident #Response: Manages security incidents. - #Vulnerability Response: Addresses vulnerabilities. - #Threat Intelligence: Integrates threat intelligence. 8. 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲, 𝗥𝗶𝘀𝗸, 𝗮𝗻𝗱 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 (#𝗚𝗥𝗖): - #Policy and Compliance Management: Ensures adherence to policies. - #Risk Management: Identifies and mitigates risks. - #Audit Management: Automates audits. 9. 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (#𝗧𝗠𝗧): - #Application Portfolio Management: Optimizes the application portfolio. - #Technology Risk Management: Identifies technology risks. 10. 𝗩𝗲𝗻𝗱𝗼𝗿 𝗥𝗶𝘀𝗸 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (#𝗩𝗥): - #Vendor Risk Assessment: Evaluates vendor risks. - Vendor #Performance Management: Tracks performance. 11. 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 (#𝗙𝗦𝗢): - #Financial Operations: Manages financial services. - #Operational Resilience: Ensures business continuity. 12. 𝗟𝗲𝗴𝗮𝗹 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 (#𝗟𝗦𝗗): - #Legal Case Management: Manages legal cases. - #Contract Management: Automates contract lifecycle. 13. 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (#𝗠𝗦𝗠): - #Campaign Management: Tracks campaigns. - #Customer Engagement: Enhances interactions. 14. 𝗙𝗶𝗲𝗹𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (#𝗙𝗦𝗠): - #Work Order Management: Tracks field service tasks. - #Mobile Workforce: Manages teams in the field. 15. #𝗗𝗲𝘃𝗢𝗽𝘀: - #CI/#CD: Automates workflows. - Change #Acceleration: Enhances change management. - #Toolchain Integration: Integrates tools.

𝗔𝗻 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄 𝗼𝗳 ServiceNow 𝗠𝗼𝗱𝘂𝗹𝗲𝘀: 1. #𝗜𝗧𝗦𝗠: - #Incident Management: Handles IT issues. - #Problem Management: Prevents recurring issues. - #Change Management: Manages IT changes with minimal risk. - #Request Management: Automates service requests. 2. 𝗜𝗧 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (#𝗜𝗧𝗢𝗠): - #Event Management: Monitors IT infrastructure events. - #Service Mapping: Visualizes service dependencies. - #Orchestration: Automates IT processes. 3. 𝗜𝗧 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (#𝗜𝗧𝗕𝗠): - #Project Portfolio Management (PPM): Manages projects and resources. - #Demand Management: Assesses new project demands. - #Financial Management: Tracks IT financials. 4. 𝗜𝗧 𝗔𝘀𝘀𝗲𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (#𝗜𝗧𝗔𝗠): - #Hardware Asset Management: Tracks physical assets. - #Software Asset Management: Ensures software compliance. - #CMDB: Centralizes IT asset information. 5. #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (𝗖𝗦𝗠): - #Case Management: Manages customer issues. - #Knowledge Management: Centralized knowledge base. - #Field Service Management: Manages field service operations. 6. 𝗛𝘂𝗺𝗮𝗻 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 (#𝗛𝗥𝗦𝗗): - #Employee Service Center: Portal for HR services. - #Case and Knowledge Management: Streamlines HR cases. - #Onboarding and #Transitions: Automates onboarding. 7. #𝗦𝗲𝗰𝗢𝗽𝘀: - Incident #Response: Manages security incidents. - #Vulnerability Response: Addresses vulnerabilities. - #Threat Intelligence: Integrates threat intelligence. 8. 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲, 𝗥𝗶𝘀𝗸, 𝗮𝗻𝗱 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 (#𝗚𝗥𝗖): - #Policy and Compliance Management: Ensures adherence to policies. - #Risk Management: Identifies and mitigates risks. - #Audit Management: Automates audits. 9. 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (#𝗧𝗠𝗧): - #Application Portfolio Management: Optimizes the application portfolio. - #Technology Risk Management: Identifies technology risks. 10. 𝗩𝗲𝗻𝗱𝗼𝗿 𝗥𝗶𝘀𝗸 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (#𝗩𝗥M): - #Vendor Risk Assessment: Evaluates vendor risks. - Vendor #Performance Management: Tracks performance. 11. 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 (#𝗙𝗦𝗢): - #Financial Operations: Manages financial services. - #Operational Resilience: Ensures business continuity. 12. 𝗟𝗲𝗴𝗮𝗹 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 (#𝗟𝗦𝗗): - #Legal Case Management: Manages legal cases. - #Contract Management: Automates contract lifecycle. 13. 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (#𝗠𝗦𝗠): - #Campaign Management: Tracks campaigns. - #Customer Engagement: Enhances interactions. 14. 𝗙𝗶𝗲𝗹𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (#𝗙𝗦𝗠): - #Work Order Management: Tracks field service tasks. - #Mobile Workforce: Manages teams in the field. 15. #𝗗𝗲𝘃𝗢𝗽𝘀: - #CI/#CD: Automates workflows. - Change #Acceleration: Enhances change management. - #Toolchain Integration: Integrates tools. #Servicenow

Streamlining Error Handling and Incident #Management in #SAPCPI Integration Namratha Raj SAP https://zurl.co/LscI #sap #sapstreamlining #errorhandling #incidentmanagement #sapcpi #integration #servicenow #incidentcreation #splunkwebhook #cpiapi #azure #cloudintegration #stakeholders #interfacedesign #artmac #artmacLLC #artmactrends

🔗🌐 Harnessing the Synergy of ITSM, ITAM, and ITIL for Business Excellence 🚀 Discover how Wateen Telecom strategically integrates these powerhouses for unparalleled enterprise success. #ITSM #ITAM #ITIL #WateenTelecom #TechInnovation