CEO of Expivia & Expivia Digital | Author of Three Call Center Ops Books | Advice from a Call Center Geek podcast | ICMI Top 25 Contact Center and CX Thought Leader
People haven't fully embraced AI yet. They dont fully trust it. In my opinion, we should focus on developing Ai products that introduce small, incremental improvements. Most customers are not looking for groundbreaking changes but rather for AI to simplify their daily lives and work without completely transforming them...yet. These are the Ai products that will win in 2024-2025. #ai #callcentergeek
100% agree with this and see it happening very soon Thomas Laird
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Sales & Strategy Planning Director
8moAI simply makes you more efficient every day