Thomas Laird’s Post

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CEO of Expivia & Expivia Digital | Author of Three Call Center Ops Books | Advice from a Call Center Geek podcast | ICMI Top 25 Contact Center and CX Thought Leader

People haven't fully embraced AI yet. They dont fully trust it. In my opinion, we should focus on developing Ai products that introduce small, incremental improvements. Most customers are not looking for groundbreaking changes but rather for AI to simplify their daily lives and work without completely transforming them...yet. These are the Ai products that will win in 2024-2025. #ai #callcentergeek

Aisha Riyaz

Sales & Strategy Planning Director

8mo

AI simply makes you more efficient every day

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Nathan Bailey ✌️

I Build & Monetise Personal Brands 💰 I Gained 70K+ Followers & 20M Views Last Year 💥Follow Me for FREE tips to grow & Monetise on Social Media

8mo

100% agree with this and see it happening very soon Thomas Laird

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Sean Sneed

Helping Brands Achieve More | Championing Customer Experience | BPO & Contact Center Expert at OneSource Corp

8mo

💯

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