TLC Worldwide’s Post

How can brands empathize with their customers? Often, brands focus on keeping up with revenue growth targets that even the most generous loyalty programs can seem impersonal or transactional. Listen to the podcast below by our Global Loyalty Director, Mike Brinn, to explore strategies on building authentic brand loyalty while making your customers feel valued. TLC Worldwide #customerloyalty #brandengagement #brandloyalty #podcast

👋 Loyalty Stories #5 has just dropped, this time with loyalty legend Philip Shelper author of "Loyalty Programs, the Complete Guide" and CEO of Loyalty & Reward Co. During this episode, we get to talk about Phil's favourite loyalty program (not an easy task, since he doesn’t have one), discuss his close-to-the-heart projects and hear about the most significant trends ruling over the loyalty landscape in the future. 🔑 Key Takeaways from Loyalty Stories 05:  💡 Innovative initiatives from companies like Australian Venue Co. and Greener 📊 The optimal running period for demonstrating ROI ⚡ The rise and role of ChatGPT and other AI tools in terms of loyalty programs 📣Interested to learn more? You can find the full episode on all your favorite podcast platforms: 🎧 Listen on Spotify: https://lnkd.in/dsn2vpfj 🎧 Listen on Apple: https://lnkd.in/dgVaGjQw 💻Watch on YouTube: https://lnkd.in/dDz-Vg92 New episodes every Tuesday! Don't forget to tune in by setting up the podcast notifications! And if you like it, subscribe and give us a 5-star review! 👀Looking for more insights? Learn about the current and future landscape of loyalty programs! Download Antavo Loyalty Cloud's Global Customer Loyalty Report 2024 here: https://lnkd.in/dHnHVARM This episode of the Loyalty Stories was used as a source for our Global Customer Loyalty Report 2024. #LoyaltyStories #LoyaltyStoriesPodcast #LoyaltyPodcast #LoyaltyProgram

🔊 On this week’s episode of the Loyalty Stories Podcast, our Technical Partner Manager Gabor Vigh - CLMP™ is joined by Luke Saville, CEO of Stedion. In today’s episode, Luke highlights why Starbucks’ loyalty program feels both elevated, yet simple, accompanied by a “purpose-built” app. Plus he talks about how brands took control of their loyalty programs, taking back the reins from credit card companies. 🔑 Key Takeaways from Loyalty Stories 21: - 🛫 How the airline industry created a cost-effective yet valuable proposition - ⏱️ Why it’s important to introduce limited-time special offers into your program - 🧐 Could AI really provide a notion of personalization to campaigns? 📢 Ready to hear more? You can find the full episode on all your favorite podcast platforms:  - Listen on Spotify: https://lnkd.in/dXTEXdZe - Watch on YouTube: https://lnkd.in/duekdXNX 🎧 New episodes every Tuesday! Don't forget to tune in by setting up the podcast notifications! And if you like it, subscribe and give us a 5-star review! 📥 Looking for more insights? Learn about the current and future landscape of loyalty programs! Download Antavo’s Global Customer Loyalty Report 2024 here: https://lnkd.in/dD-weMjy This episode of the Loyalty Stories was used as a source for our Global Customer Loyalty Report 2024. #LoyaltyStories #LoyaltyStoriesPodcast #LoyaltyPodcast #LoyaltyPrograms

🎇 I am very excited to promote the 11th episode of our Loyalty Stories Podcast series, where I had the opportunity to interview Andrew Doyle, Managing Principal & Loyalty Practice Head at EPAM Continuum. Andrew's depth of knowledge in the loyalty space is refreshing and inspiring. We discuss many things, including why holding back is sometimes the best thing you can do. We also debate why mini-programs seem to be taking over, and what baseline and best-in-class expectations companies should have toward loyalty tech vendors. 🗝 Key Takeaways from Loyalty Stories 11: 🎰 What a fun-filled and game-focused concept looks like by Temu 🥁 How Asda’s loyalty program, Asda Rewards, exceeds expectations 💅 Why being headless and codeless truly is for the best 📢 Ready to hear more? You can find the full episode on all your favorite podcast platforms: 🎧 Listen on Spotify: https://lnkd.in/eJFHQkgC 🎧 Listen on Apple: https://lnkd.in/ekYACcvr 🎬 Watch on YouTube: https://lnkd.in/ec-FtRX5 We have new episodes every Tuesday! Don't forget to tune in by setting up the podcast notifications! And if you like it, subscribe and give us a 5-star review! 📥 Looking for more insights? Learning about the current and future landscape of loyalty programs? Download Antavo’s Global Customer Loyalty Report 2024 here: https://lnkd.in/dHnHVARM This episode of the Loyalty Stories was used as a source for our Global Customer Loyalty Report 2024. #LoyaltyStories #LoyaltyStoriesPodcast #LoyaltyPodcast #LoyaltyPrograms

"The NPS score is not about necessarily improving customer experience is about number... the data we're getting back is not statistically valid because we're getting such a small sample size" Rob Dwyer drops some 💣 on today's show. We talk about state of the service experience, contact centers and surveys. Youtube: https://lnkd.in/gpQRVGdM Spotify: https://lnkd.in/gpQRVGdM Subscribe to Amas Talks wherever you get your podcast #podcast #contactcenter #surveys

📢 Tune into episode 33 of the Loyalty Stories Podcast, where I had a great time speaking with Brian Adamovich, CEO of CultureKey. Brian offers expert insights on the rise of coalition loyalty programs and emphasizes the value of emotional loyalty in today’s competitive landscape. He also explores how smaller businesses are harnessing personalized experiences to gain an edge over larger players, and discusses how AI-powered loyalty is transforming customer engagement. 🔑 Key Takeaways from Episode 33: 🌍 The growing appeal of coalition loyalty programs for fostering community-based shopping. 💚 The role of sustainability in reshaping loyalty strategies. 🔗 How a well-designed loyalty platform can drive both immediate results and sustained growth. Thanks for your contribution Brian Adamovich! You can access the full episode on your preferred podcast platform: 🎧 Listen on Spotify: https://lnkd.in/e-jM8Cik 🎧 Listen on Apple Podcasts: https://lnkd.in/eTf8MXRK 📺 Watch on YouTube: https://lnkd.in/eJzWSqdt 🎧 New episodes every week! 📥 For further insights, explore the future of loyalty programs! Download Antavo AI Loyalty Cloud's Global Customer Loyalty Report 2024 here https://lnkd.in/dHnHVARM . Note: Content from this episode contributed to our Global Customer Loyalty Report 2024. #loyaltymatters #loyaltyprograms #loyaltypartners

How high up your agenda is agent & customer empathy? 🤔 It's a subject Chris Mounce & Martin Teasdale spoke about at length earlier this month on the Get out of Wrap podcast - but a lack of empathy isn't the only thing that might be holding you back from providing an unrivaled customer experience. Check out some of the top-level takeaways below & tune into the podcast to catch the full conversation! 📻 👉 https://lnkd.in/emhyjwzg #contactcentersolutions #empathy #customerservice

I highly recommend listening to this episode by Martta Oliveira for the PRODUCTIZED podcast to understand more on how Design helps Product define user/customer centric strategies and solve complex problems/issues/methods/processes/goals. "Design Thinking is not Graphic Design" #productdesign #designthinking #humancentereddesign

Are you and your team aligned towards your core truth? Discover the power of unified direction in marketing and customer service. Jose Palomino was honored to be interviewed by Hannah Eisenberg on her podcast, TrustBuilders, and in this highlight, shares why it's crucial for every team member to understand what sets your business apart and why it matters to your key customers. Learn how defining and embodying your differentiators can create exceptional customer experiences and drive business growth. https://lnkd.in/en9pn_hR

A great new episode of the #LoyaltyStoriesPodcast from Antavo Loyalty Cloud. Want to hear the secrets behind brands like SEPHORA and Toys"R"Us' loyalty programs? Listen below! 🎧 ⬇️ #LoyaltyStories #Loyalty #LoyaltyPrograms #CustomerLoyalty