Tom De Ruyck’s Post

Steven Van Belleghem did it again! 👏🏻 #newbook I had the pleasure and honor to get a preview of Steven’s new book ‘A Diamond in the Rough’. Leveraging years of experience and working with many different companies around the globe, his new book is a practical guide that will help you to build a stronger customer centric culture throughout your organisation. Steven understands like no other how to make complex matters easy to understand and how to enthuse mangers to embrace new practices. What I liked the most is the pragmatism: actions speak louder than words. You don’t build a strong Customer Culture by creating big strategies and plans in a meeting room. No, many small steps and new habits by the many people in a business are the path towards becoming that ‘shiny diamond’ 💎 Congrats, Steven, for writing again a book that many peers will enjoy and that will make many companies more focused on what matters the most: their customers! 🙌🏻