TOMRA Recycling’s Post

View organization page for TOMRA Recycling, graphic

30,310 followers

🔧 Exciting Insights on the Future of Field Service! We're thrilled to see our own Clinten van der Merwe, SVP and Head of Global Service and Project Management, sharing his expertise on the UNSCRIPTED Podcast! 🔉 Listen in as Clinten chats with Sarah Nicastro about how TOMRA Recycling is revolutionizing the industry with proactive service. You won't want to miss his insights on: ➡How a customer-centric approach can drive improvement and growth ➡Adapting and innovating for a business model that prioritizes the customer and the planet ➡How sharing successes and challenges can inspire leadership and team alignment ➡Setting strong yet attainable goals with clear priorities ➡Our journey towards a digital service model #FieldService #FutureOfFieldService #Innovation #CustomerCentricity

View organization page for Future of Field Service, graphic

6,454 followers

⭐In our latest UNSCRIPTED Podcast episode, Sarah Nicastro spoke with Clinten van der Merwe, SVP and Head of Global Service and Project Management at TOMRA Recycling, who shared his insights at our recent Future of Field Service Cologne event. Clinten discussed moving from an “aftermarket as an afterthought” mentality to proactive service, emphasizing the importance of resilience, customer-centricity, and strategic vision: ▶️Customer-Centric Approach: Leverage the frequent customer interactions of field service engineers to drive improvement. ▶️Adapt and Innovate: Embed service in every business facet for a sustainable, customer-focused model. ▶️Leverage Storytelling: Influence leadership and align teams with a strategic vision by sharing both successes and challenges. ▶️Think Long-Term: Set aggressive yet attainable goals with clear, relatable priorities. ▶️Invest in Digital Transformation: Aim for a fully digital service model by 2035 with incremental steps. Listen to more insights in our latest UNSCRIPTED Podcast: Apple: https://loom.ly/uTpVz90 Spotify: https://loom.ly/uQy9grY #FieldService #Innovation #StrategicVision

To view or add a comment, sign in

Explore topics