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We’re pleased to share the latest episode of the #UNSCRIPTED Podcast, featuring our own Clinten van der Merwe, SVP and Head of Global Service and Project Management at TOMRA Recycling. In this episode, Clinten discusses shifting field service from a reactive to a proactive approach. His insights on resilience, customer focus, and strategic vision offer practical guidance for those in the field service industry. 🎧 Catch the full discussion on: Apple: https://loom.ly/uTpVz90 Spotify: https://loom.ly/uQy9grY #TOMRA #StrategicVision #FieldService #Innovation

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⭐In our latest UNSCRIPTED Podcast episode, Sarah Nicastro spoke with Clinten van der Merwe, SVP and Head of Global Service and Project Management at TOMRA Recycling, who shared his insights at our recent Future of Field Service Cologne event. Clinten discussed moving from an “aftermarket as an afterthought” mentality to proactive service, emphasizing the importance of resilience, customer-centricity, and strategic vision: ▶️Customer-Centric Approach: Leverage the frequent customer interactions of field service engineers to drive improvement. ▶️Adapt and Innovate: Embed service in every business facet for a sustainable, customer-focused model. ▶️Leverage Storytelling: Influence leadership and align teams with a strategic vision by sharing both successes and challenges. ▶️Think Long-Term: Set aggressive yet attainable goals with clear, relatable priorities. ▶️Invest in Digital Transformation: Aim for a fully digital service model by 2035 with incremental steps. Listen to more insights in our latest UNSCRIPTED Podcast: Apple: https://loom.ly/uTpVz90 Spotify: https://loom.ly/uQy9grY #FieldService #Innovation #StrategicVision

Matthew Cross

Hiring the people to power and grow #TOMRA. Norway's most innovative company! 🫶♻️

2mo

Great to see Clinten van der Merwe! Really flying the flag for both TOMRA Recycling and all of TOMRA 👏

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