Tony Carlos’ Post

Have you ever wondered what goes on behind the scenes at an airport? ✈️ From the moment you check in to the time you land at your destination, there’s a whole team working tirelessly to ensure your journey is smooth and safe. Let’s give a shout-out to some of the essential roles that make it all happen: • Check-In Staff: Assisting with boarding passes and luggage tagging. • Immigration Officers: Ensuring all travelers meet entry and exit requirements. • Baggage Handlers: Loading and unloading luggage to get it to the right destination. • Queue Control Officers: Managing passenger flow for efficient operations. • Security Personnel: Conducting security checks to keep everyone safe. • Customer Service Agents: Addressing passenger inquiries and solving any issues. • Ramp Agents: Guiding planes during taxiing, handling cargo, and more. • Aircraft Cleaners: Ensuring the plane is clean and ready for the next flight. • Marshaling Agents: Directing aircraft on the ground to ensure safe movements. • Cabin Crew: Ensuring passenger comfort and safety throughout the flight. • Captains and First Officers: Piloting the aircraft, ensuring a safe journey from takeoff to landing. • Flight Announcers: Providing passengers with important updates and information. • Air Traffic Controllers: Managing aircraft paths in the air to ensure safe and efficient flight operations. One role that particularly stands out to me is the air traffic controller, whose work is crucial for keeping our skies safe. What role do you think is most crucial to making air travel smooth and safe? Or is there a role you’ve experienced firsthand that deserves recognition? Share your thoughts and let’s celebrate the entire team that makes air travel possible! #Aviation #TravelInsights #AirportOperations #BehindTheScenes #FlightSafety #LetsConnect

Sky High or Down in the Clouds: 2023's Best and Worst Airlines When Travel Goes Awry It doesn’t take much to know whether you like an airline or not. Things like comfortable, roomy seating, cordial flight attendants, free WiFi, big seatback TVs, and great snacks are top of mind. Yet, there's a crucial aspect often overlooked: how airlines handle customer issues when things go awry. ✈️ The “FlightClaim Score” Modern travelers seek more than just plush seats and efficient service; they yearn for reliable legal assistance when things go awry. FlightClaimEU, a passenger rights company, emphasizes this in its annual FlightClaim Score, considering factors like punctuality, customer opinions, and how effectively airlines manage compensation claims. 🏆 Qatar Airways reigns again Securing the top spot in the 2023 AirHelp Score, Qatar Airways remains a consistent performer in passenger satisfaction. Topping rankings since 2015, except for a brief slip in 2016, this Doha-based airline maintains an impressive track record. 📉 The lowest scorers Conversely, airlines like Tunisair and British Airways find themselves at the tail end of the AirHelp Score for 2023. British Airways, despite its popularity, faces challenges with its response times, possibly due to handling a substantial volume of claims. ⚖️ Claim resolution: The good and the bad  Certain airlines excel in addressing compensation claims swiftly. China Airlines, Brussels Airlines, United Airlines, SAS Scandinavian Airlines, and airBaltic shine in this aspect. However, British Airways and Gulf Air rank notably low, highlighting potential issues with handling claims promptly. www.FlightClaimEU.com

How to decipher the language of the cabin crew.

🛫✈️ Ensuring Safe Skies: Addressing the Impact of Drunk Passengers ✈️🛫 As frequent flyers, we all know the excitement that comes with air travel. However, it's crucial to address a growing concern that affects both passengers and airline staff - the issue of intoxicated passengers. 🚫 The Impact on Safety: Drunk passengers not only compromise their own safety but also pose a threat to those around them. Onboard disruptions caused by intoxication can lead to uncomfortable situations and, more critically, impact the overall safety of the flight. 💼 The Role of Passenger Service Staff: Ensuring a safe and pleasant flight experience begins on the ground. Passenger service staff play a pivotal role in detecting and addressing the issue of drunk passengers before they board the aircraft. 🔍 How to Detect Drunk Passengers: Observation: Train staff to keenly observe passengers for signs of intoxication, such as unsteady movements, slurred speech, or an overpowering smell of alcohol. Interaction: Engage in casual conversations during check-in or boarding to assess a passenger's coherence and behavior. Collaboration: Establish communication channels between ground staff and cabin crew to share observations and take necessary precautions. 👉 Why It Matters: Passenger Safety: Ensuring that every passenger is fit to fly contributes to a safer overall flight experience. Cabin Atmosphere: Intoxicated passengers can disrupt the harmony of the cabin, affecting the comfort of other travelers. Regulatory Compliance: Airlines must adhere to aviation regulations, which often include measures to prevent the boarding of intoxicated passengers. ✨ Let's Work Together: By fostering a culture of responsibility and vigilance, we can contribute to safer skies for everyone. Airlines, passengers, and ground staff must collaborate to create an environment where the skies remain a haven of comfort and security. 🌐 #SafeSkies #AirTravel #PassengerSafety #AviationSecurity #AirportService #CustomerExperience #AirportManagement #Teamwork #PassengerCare #TravelIndustry #Avaition #customercare #passengerexperience #groundhandling #angry #hiring

Before Boarding: ✈ Please stay seated until your boarding group is called. ✈ Ensure you have your boarding pass and ID ready for inspection. ✈ Listen for announcements regarding your flight. During Boarding: ✈ We are now boarding passengers with young children and those needing assistance." ✈ First class and priority passengers may now board. ✈ We are now boarding passengers in Group 1. ✈ All remaining passengers may now board. On the Plane: ✈ Please stow larger items in the overhead bins and smaller items under the seat in front of you. ✈ Take your seat as quickly as possible to allow other passengers to board. ✈ Ensure your seatbelt is fastened and your tray table is up. After Boarding: ✈ Please listen to the safety instructions from the flight attendants. ✈ Turn off electronic devices or switch them to airplane mode. #englishpriority #corporateenglish #businessenglish  #executiveeducation #careerdevelopment #globalbusiness #networking

𝗗𝗶𝘀𝗿𝘂𝗽𝘁𝗶𝗼𝗻𝘀 𝗮𝗿𝗲 𝗮 𝘀𝘂𝗽𝗲𝗿-𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝘆 𝗳𝗼𝗿 𝗮𝗶𝗿𝗹𝗶𝗻𝗲𝘀. 𝙀𝙨𝙥𝙚𝙘𝙞𝙖𝙡𝙡𝙮 so if it isn't their fault. And yet... Many snatch defeat from the jaws of victory. Why? I had a stimulating conversation with Arindam Majumder (assistant editor with The Economic Times) who writes about aviation. We exchanged a number of views - some off the record - but here's the bit I'm quoted about: "𝘗𝘢𝘴𝘴𝘦𝘯𝘨𝘦𝘳𝘴 𝘯𝘦𝘦𝘥 𝘵𝘰 𝘣𝘦 𝘵𝘳𝘦𝘢𝘵𝘦𝘥 𝘭𝘪𝘬𝘦 𝘢𝘥𝘶𝘭𝘵𝘴 𝘢𝘯𝘥 𝘨𝘪𝘷𝘦𝘯 𝘵𝘩𝘦 𝘳𝘦𝘢𝘴𝘰𝘯 𝘧𝘰𝘳 𝘥𝘦𝘭𝘢𝘺 𝘵𝘳𝘢𝘯𝘴𝘱𝘢𝘳𝘦𝘯𝘵𝘭𝘺 𝘢𝘯𝘥 𝘸𝘪𝘵𝘩 𝘦𝘮𝘱𝘢𝘵𝘩𝘺. 𝘈𝘪𝘳𝘭𝘪𝘯𝘦𝘴 𝘴𝘩𝘰𝘶𝘭𝘥 𝘴𝘵𝘳𝘪𝘷𝘦 𝘵𝘰 𝘱𝘳𝘰𝘷𝘪𝘥𝘦 𝘵𝘩𝘢𝘵 𝘪𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯 𝘧𝘢𝘴𝘵 𝘵𝘰 𝘵𝘩𝘦 𝘧𝘳𝘰𝘯𝘵𝘭𝘪𝘯𝘦 𝘤𝘳𝘦𝘸 𝘢𝘯𝘥 𝘵𝘳𝘢𝘪𝘯 𝘵𝘩𝘦𝘮 𝘵𝘰 𝘧𝘢𝘤𝘦 𝘴𝘪𝘵𝘶𝘢𝘵𝘪𝘰𝘯𝘴."  Airlines and staff frequently wax lyrical about safety and comfort, but at times 𝘄𝗵𝗲𝗻 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗶𝘀 𝗻𝗲𝗲𝗱𝗲𝗱 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁 - during a disruption - frontline staff in the air or on ground lack the necessary resources and empowerment to - • keep passengers informed • empathise with their plight • provide assistance "out of the box" Technology isn't always the answer in such situations. It covers some passengers but not all (esp for foreigners not roaming). Decisions made in Operations Control Centres need to be made with empathy, and communicated in a timely manner to the frontlines. Crew (both ground and in-flight) who are in the direct line of fire, must be equipped and informed, but also empowered to make decisions. And they must be told how important it is to be 𝗩𝗜𝗦𝗜𝗕𝗟𝗘 during times of disruption. 𝘠𝘰𝘶 𝘤𝘢𝘯'𝘵 𝘩𝘦𝘭𝘱 𝘪𝘧 𝘺𝘰𝘶'𝘳𝘦 𝘯𝘰𝘵 𝘵𝘩𝘦𝘳𝘦. Other stakeholders play an important role too, which is why I find it strange that airlines are fined...but not the other agencies at the airport that make it administratively difficult for disruption handling. Yes, that includes Security, Immigration and Customs. A few days ago I posted about the "Service Recovery Paradox" - a phenomenon that happens when customer satisfaction and loyalty level post-service failure and recovery 𝙘𝙖𝙣 𝙖𝙘𝙩𝙪𝙖𝙡𝙡𝙮 𝙨𝙪𝙧𝙥𝙖𝙨𝙨 the satisfaction level achieved at error-free service. Every disruption present just such an opportunity...grab it with both hands! #customerexperience #servicedesign #travel #flyvrai Commercial Excellence Partners

💸 The European airline offering unlimited flights for €599,00 Wizz Air, one of Europe’s biggest budget airlines, is tempting travelers with a year of unlimited flights for only €599! The All You Can Fly membership is currently €100 off the usual price, but only until Friday, so you'll need to act fast to snatch up this deal. 💸 What’s the catch? Along with being named the worst airline for UK flight delays for the third year in a row and experiencing a 34% drop in stock over the past six months, Wizz Air’s unlimited-flight pass has some major caveats. For starters, there’s a flat fee of €10 for each flight segment, and passengers need to pay extra for any luggage beyond the basic allowance. Plus, tickets are only available within 72 hours of departure and are subject to availability. While Wizz Air has an extensive network of 924 routes, the unlimited pass might not be as cost-effective as it seems. For example, a one-way flight from London to Budapest in three days starts at around €90, so you’d need to take at least seven flights to break even. However, if you book months in advance, one-way flights can drop to €30, meaning you’d have to take 27 trips to get your money’s worth. This pass definitely won't be cost effective for everyone, but if you're still in Europe and galavanting across the continent, it might be worth all the strings attached. www.flightclaimeu.com

Here's a really interesting article taken from the BBC News website about passenger flight etiquette. Have you got any pet hates of habits of fellow travellers? Have you had any issues with fellow flyers on any of your flights? If so how was the problem resolved? I think the very last comment in the article says it all really. Please leave any thoughts you may have on this subject in the comments section below. #flightetiquette #Airrage #Notjusttravel #Respectforothers https://lnkd.in/eDq_h7zs

🛫✈️ Importance of Following Aircraft Cabin Crew Instructions ✈️🛫 Today, we wanted to highlight the crucial importance of adhering to the instructions given by the dedicated aircraft cabin crew, after watching the following video. These professionals are trained to ensure the safety and well-being of all passengers on board, and disobeying their instructions can have serious consequences. -       Safety First: The primary goal of cabin crew instructions is to guarantee the safety of everyone on the aircraft. Ignoring their guidance can compromise the overall safety and security measures in place, putting yourself and fellow passengers at risk. -        Professional Training: Cabin crew undergo rigorous training to handle various emergency situations. Disregarding their instructions undermines the expertise and knowledge they bring to the table, potentially hindering the efficient management of critical scenarios. -       Global Standards: Aviation operates on strict global safety standards, and compliance with cabin crew instructions is a fundamental part of these protocols. Failure to follow instructions can lead to disruptions in the standard operating procedures and create chaos during critical moments. -       Legal Implications: Disobeying cabin crew instructions is not only a safety concern but can also have legal consequences. Airlines have regulations in place to ensure passenger compliance for the overall well-being of everyone on board. Non-compliance may result in penalties or even legal action. -       Mutual Respect: Respecting and following the instructions of cabin crew members foster a culture of mutual respect on board. It contributes to a smooth and efficient travel experience for all passengers, promoting a positive and cooperative atmosphere. Let's remember that aviation safety is a shared responsibility, and each passenger plays a crucial role in contributing to a secure and enjoyable journey. By following the guidance of the cabin crew, we contribute to the overall safety and well-being of everyone on board. #AviationSafety #CabinCrewInstructions #TravelResponsibly

Airports and Airlines With the Worst Holiday Flight Delays What's a festive season without a little turbulence on the travel itinerary? If you’re traveling around the holidays over the next couple of months, it won't hurt to know the airports and airlines that are most prone to holiday flight delays so you can avoid them as much as possible. To stay ahead of the curve in travel plans, Upgraded Points has the 411 on which US airports and airlines might be playing the delay game this holiday season. The study analyzed Department of Transportation data from winter holidays between 2014 and 2022 to identify airports with the highest frequency of travel delays. 🛫 Top 5 airports for holiday departure delays El Paso International Airport (ELP) - 32.78% Luis Muñoz Marín International Airport (SJU) - 30.67% Albuquerque International Sunport (ABQ) - 30.56% San Antonio International Airport (SAT) - 30.33% William P. Hobby Airport (HOU) - 30.22% The airports that experience the least number of delays for arrivals and departures during the holidays are Lihue Airport, Charlotte Douglas Airport, Hartsfield-Jackson International Airport, and Piedmont Triad International Airport. ✈️ Top 5 airlines with the highest frequency of delays Frontier Airlines: 31.9% Southwest Airlines: 31.8% JetBlue: 30.8% Allegiant Air: 29.2% Spirit Airlines: 28.1% www.FlightClaimEU.com