๐ซ Ticket Scams Surge
In the UK, ticket scam complaints are ringing alarm bells, and the trend isn't confined to the UK; it's a global concern, including the US.
As we delve into this issue, it's crucial for event organizers to take note of how ticketing scams can severely tarnish the customer experience.
๐ According to banking giant Santander, reports of ticketing scams in the UK have more than doubled over the past year. In the first seven months of 2023 alone, customer reports of ticket scams skyrocketed by a staggering 141%, reaching a total of 1,905 complaints. The average claim in these cases amounted to ยฃ107.
So, what exactly constitutes a ticket scam for Santander?
It's the sale of counterfeit tickets or tickets that were never real to begin with. These shady transactions predominantly occur on social media platforms or fraudulent websites.
Concerts and festival tickets are the most commonly targeted, making up nearly half (47%) of all reported claims. Sporting event tickets followed at 17%, and flights accounted for 7% of the total.
As this issue unfolds in the UK, it serves as a stark reminder for event organizers in the US and beyond to take ticketing scams seriously.
NIVA - National Independent Venue Association's FIX THE TIX Coalition is working diligently on this next issue.
It's not just about monetary losses; it's about preserving the trust and satisfaction of your valued attendees.
Remind attendees where they can find legitimate tickets often. You donโt want attendees showing up on your doorstep with fake tickets. This is an experience many organizers are unfortunately familiar with and it tarnishes the relationship between attendees and organizers.
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Community Outreach Specialist
2wDear Topgolf, I am deeply concerned about a racist comment made by your employee, Morgan Martin, on social media. Morgan's remark, "Topgolf wasn't made for your kind anyway, so delete this post and on," is alarming and unacceptable. Such behavior contradicts the values of inclusivity and respect that your company promotes. As a loyal customer, I urge you to investigate this incident thoroughly, take appropriate disciplinary action, and enhance diversity training within your organization. I trust Topgolf and the Mobile, AL team will address this issue promptly to maintain a welcoming environment for all. Thank you for your attention. Sincerely,